Governance, ethics, and integrity
EXL’s management and board of directors is committed to corporate governance best practices that incorporate sustainability. This includes distributing ESG-related responsibilities across our board committees, ensuring our stockholder engagement program promotes transparency, and encouraging diversity at the highest levels of our leadership. The way we integrate sustainability across our business is also apparent in our ESG committee, which includes members from across many company functions.
Ethics and compliance
An unwavering commitment to ethics and operating with integrity is the foundation upon which EXL’s global organizational culture is built. We operate our ethics and compliance program from a perspective of continuous improvement and look to strengthen our culture of integrity by driving high levels of employee engagement through monthly awareness drives on key compliance topics. A strong fraud risk management framework and system of internal controls, as well as regular employee training on ethical professional behavior, also promotes compliance across the business.
We realize that the only way we can address ethical concerns is if we’re aware of them. Our code of conduct and our organizational culture create an atmosphere that encourages employees to speak up whenever they have concerns about EXL’s business or business practices. Concerns about potential violations of our core values can be raised and addressed promptly, privately, and in good faith. Find out more in EXL’s Code of Conduct.
Responsible AI
Our global responsible AI policy and framework reflects EXL’s approach and commitment to achieving trustworthy AI and mitigating AI bias. This includes a three-pronged approach:
- Creating a centralized, cross-functional AI governance committee providing oversight for high-risk AI projects
- Taking a standardized enterprise-wide approach for all new AI
- Training and educating our employees about best practices and dangers of biased AI
Human rights
We put people at the heart of everything we do. Everyone – our colleagues, partners, clients, community members, and employees – is treated with dignity and respect. EXL is committed to having our operations follow the international standards and principles such as the UN International Bill of Human Rights and the International Labour Organization’s Declaration on Fundamental Principles and Rights at Work. See our Human Rights Policy for more information.
Cybersecurity and data privacy
EXL is highly focused on maintaining a robust, comprehensive program that identifies and manages a broad range of cybersecurity and data privacy risks on behalf of our clients and their customers, as well as our employees, contractors and third parties. We implement, maintain and regularly improve upon governance, policies and processes, as well as tools and technologies for identifying, protecting, detecting, responding, and recovering from cyber threats, incidents, and attacks.
Corporate culture guided by our core values
At EXL, we are guided by our core values of innovation, respect, integrity, excellence and collaboration. In keeping with those core values, we seek to maintain best practices in corporate governance. Our key governance and ethics policies, our policies governing privacy and information security are all set forth below.
Our corporate culture is rooted in our purposes and five core values.
Governance & ethics policies
Our Corporate Governance Guidelines and Corporate Bylaws codify our corporate governance framework, while our Code of Conduct & Ethics provides our directors, employees and contractors with awareness of their legal and ethical obligations and serves as a framework for day-to-day business decision-making.
Board of directors
Our Board is responsible for providing governance and oversight over the effectiveness of policy and decision-making with respect to our strategy, operations and management, in order to enhance our financial performance and stockholder value over the long term.
Board committees
We have three standing Board Committees: the Audit Committee, the Nominating and Governance Committee and the Compensation Committee.
Privacy and information security
We maintain a comprehensive program that focuses on information security, cybersecurity, data privacy and the protection of our clients' and their customers' confidential personal and sensitive information.
Artificial intelligence bias
We maintain a comprehensive program that focuses on identifying and preventing AI bias.
