Governance, ethics, and integrity
EXL’s management and board of directors is committed to corporate governance best practices that incorporate sustainability. This includes distributing ESG-related responsibilities across our board committees, ensuring our stockholder engagement program promotes transparency, and encouraging diversity at the highest levels of our leadership. The way we integrate sustainability across our business is also apparent in our ESG committee, which includes members from across many company functions.
Ethics and compliance
An unwavering commitment to ethics and operating with integrity is the foundation upon which EXL’s global organizational culture is built. We operate our ethics and compliance program from a perspective of continuous improvement and look to strengthen our culture of integrity by driving high levels of employee engagement through monthly awareness drives on key compliance topics. A strong fraud risk management framework and system of internal controls, as well as regular employee training on ethical professional behavior, also promotes compliance across the business.
We realize that the only way we can address ethical concerns is if we’re aware of them. Our code of conduct and our organizational culture create an atmosphere that encourages employees to speak up whenever they have concerns about EXL’s business or business practices. Concerns about potential violations of our core values can be raised and addressed promptly, privately, and in good faith. Find out more in EXL’s Code of Conduct.
We have a global policy framework that sets out our commitment to achieving trustworthy AI and mitigating AI bias. This includes a three-pronged approach:
- Creating a centralized, cross-functional AI governance committee providing oversight for high-risk AI projects
- Taking a standardized enterprise-wide approach for all new AI
- Training and educating our employees about best practices and dangers of biased AI
We put people at the heart of everything we do. Everyone – our colleagues, partners, clients, community members, and employees – is treated with dignity and respect. EXL is committed to having our operations follow the international standards and principles such as the UN International Bill of Human Rights and the International Labour Organization’s Declaration on Fundamental Principles and Rights at Work. See our Human Rights Policy for more information.
Cybersecurity and data privacy
EXL is highly focused on maintaining a robust, comprehensive program that identifies and manages a broad range of cybersecurity and data privacy risks on behalf of our clients and their customers, as well as our employees, contractors and third parties. We implement, maintain and regularly improve upon governance, policies and processes, as well as tools and technologies for identifying, protecting, detecting, responding, and recovering from cyber threats, incidents, and attacks.