As the insurance practice leader at EXL, Raghav leads strategy development and profit and loss management for the firm's insurance business, specializing in helping global insurers drive digital transformation, optimize operations, and accelerate growth through data and AI innovation.

For the last two decades, he has been instrumental in building EXL’s insurance practice into an award-winning business. Prior to this role, he led EXL's life and annuities business and its technology platform, LifePRO™. Before that, he co-led EXL’s global property and casualty business.

Since joining EXL in 2003, Raghav has cultivated strong partnerships with leading global insurers. He serves clients across life and annuities and property and casualty markets, focusing on client relationship management and business development. His expertise centers on strategy development through data and AI innovation, driving digital transformation initiatives that enhance customer experiences, improve operational efficiency, ensure regulatory compliance, and unlock revenue growth at speed.

Beyond his client work, Raghav is committed to advancing industry thought leadership on data and AI-driven decision making and fostering long-term partnerships built on collaboration and mutual success.

Raghav holds a bachelor’s degree from St. Stephen’s College, Delhi, and completed the Advanced Management Program at Kellogg School of Management, Northwestern University.