Vikas Kapoor, senior vice president and global head of insurance operations. He is responsible for maximizing revenue, profitability, client satisfaction, digital- and data-led transformation, business impact, and human capital development. Vikas has led the enterprise charter for expansion into the APAC region. Vikas has been instrumental in implementing digital solutions, particularly Smart Data Signals, across insurance carriers in ANZ, U.K., and U.S.

Vikas has more than 27 years of professional experience, joining EXL at its inception in 1999. In his tenure with EXL, he has played a variety of leadership roles in operations, transitions, consulting and transformation. He has successfully executed several client programs with a proven record of building strong operational teams and creating capabilities within the organization.

Vikas has a bachelor’s degree in statistics from Delhi University and MBA from the Institute of Management and Technology, India.