Cookie Policy
Last Updated: September 2025
This Cookie Policy (“Policy”) explains how ExlService Holdings, Inc. and its affiliates/ subsidiaries (collectively, “EXL”, “we”, “our”, or “us”) use cookies and similar technologies when you visit one of our websites listed below (“Site(s)“) or are otherwise in contact with us, such as via e-mail. It forms part of our Privacy Policy and explains what cookies are and how we use them, as well as your rights to control our use of them.
What Are Cookies and Similar Technologies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. These text files can be read by website operators and help to identify when you return to a website and help remember your preferences.
How long a cookie stays on your device (i.e. its lifespan), depends on whether it is a "persistent" or "session" cookie. We may use “session” cookies as well as “persistent” cookies.
- “Session cookies” only last until your browser is closed. They are then deleted.
- “Persistent cookies” will remain on your device until they expire or are deleted by you or your browser.
- All our cookies’ lifetimes are specified in the “Cookie Consent Management Tool” under “Cookie Details”.
Who owns and controls a cookie depends on whether it is a “first-party cookie” or “third-party cookie.”
- Cookies that are owned and controlled by us are called “first-party cookies”.
- Cookies that are owned and controlled by parties other than EXL are called “third-party cookies”.
Thus, the third parties – and not EXL – are responsible for the use of third-party cookie data. We do not use flash cookies (sometimes known as local shared objects) and we do not allow third-party advertising networks to use cookies on our site to behaviorally target advertising to our visitors. If you are navigating to our Site(s) from another third party website, such as a social media site, it is possible that the third party website may track you and continue accessing or placing cookies on your system. As such, we try to capture but cannot guarantee that we have listed every cookie you might get from a third party and the purpose it uses the information for since a third party could change these cookies at any time as their needs change.
If you would like more information about how to manage or delete cookies, and to learn about your choices in connection with it, please visit: https://www.allaboutcookies.org/manage-cookies.
In order to provide and improve our services, we may also use other technologies similar to cookies, such as web beacons or local storage.
- Web beacons (also known as internet tags or pixel tags) are tiny graphics on a web page or in an email message that are used to track pages viewed or messages opened. Web beacons provide information such as the IP address and browser type related to the visitor's computer. Web beacons may be placed on online advertisements that bring people to our Sites and on different pages of our Sites.
- Local storage is often used to remember choices a user has made inside a Web application or to cache information to improve performance. We may also use third party SDKs, including to enable analytics or other features on mobile devices.
How Do We Use Cookies?
We and our third-party partners may use cookies to store information that helps us provide, measure, analyze, optimize, and improve the services we provide. Some cookies perform essential functions for our Sites. Other cookies help us to identify you and your interests, to remember your preferences, to communicate with you, and to track your use and enjoyment of our Sites. We also use cookies and other tracking technologies to control access to certain content on our Sites, protect the Sites, and to process your requests submitted on our Sites.
What purpose we pursue depends on the type of cookie.
- Strictly Necessary cookies
These cookies are required for optimum operation of the website, and cannot be switched off in our systems. They allow us to offer you the key functions of the website such as security features, network management, and accessibility. Because these cookies are strictly necessary you cannot refuse them without impacting how our services function. No personal data is processed through these cookies, and they are automatically enabled.
If you are visiting one of our Sites from the EU or UK, we will process your personal data for Strictly Necessary cookies based on our legitimate interest under GDPR, respectively Section 25 II No. 2 TTDSG if you are visiting from Germany. - Functional cookies
These cookies enable our Sites to provide enhanced user experience and personalization by remembering user preferences, settings, and other information. These cookies are needed to provide additional features such as personalized content, language preferences, and location determination. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. - Functional cookies
These cookies help us to understand how visitors interact with our Sites and collect data for statistical purposes. They do not collect personal data. These cookies are used for performance monitoring (visitor volume, pages viewed, average browsing time, etc.) to improve website functionality. - Marketing cookies
These cookies are used to deliver relevant marketing communications based on your interests and to monitor our marketing efforts. They may be set by us or by third-party providers whose services we have added to our pages. If you allow these cookies, you, for example, allow us to track conversion when coming from an ad or marketing campaign presented to you on other sites.
If you are visiting one of our Sites from the EU or UK, we will process your personal data for marketing cookies based on your consent under GDPR, respectively Section 25 I TTDSG if you are visiting from Germany.
Your Choices, Your Control
You can control which cookies are used, including changing your cookie selection at any given time using the ways described below:
What purpose we pursue depends on the type of cookie.
- Cookie Settings Tool: You can edit your preference at any time by using the Cookie Consent Management Tool by clicking on “Cookie Settings” at the bottom of our Sites.
- Browser settings: You can configure your browser to delete cookies, accept cookies, reject cookies, and you can also manually delete previously stored cookies at any time. You may be able to manage similar technologies in the same way that you manage cookies using your browser’s preferences. However, if you configure your browser to reject all cookies, you may not be able to use the services, part of the services, or take advantage of all the features of the services we provide. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information. Additional information may be available here (Google Chrome / Mozilla Firefox / Safari / Edge).
What Sites Does This Cookie Policy Apply To?
This Cookie Policy explains how we use cookies and similar technologies when you visit one of our websites listed below:
How Often Is This Cookie Policy Updated?
We may update this Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this Policy indicates when it was last updated.
Where Can I Get Further Information?
If you have any questions about how we process your information, please review our Privacy Policy Statement at this address:
https://www.exlservice.com/privacy-policy or email us at Privacy@exlservice.com.
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