EXL recognized as an insurance services leader in ISG Provider Lens™ 2022 – US & Europe

EXL has been recognized as a leader across 3 categories in the “2022 ISG Provider Lens™ Insurance Services” in the US and in 1 category in Europe. The categories are:

  • Life & retirement insurance BPO services, US
  • Property & casualty insurance BPO services, US
  • Life & retirement insurance TPA services, US
  • Property & casualty insurance BPO services, Europe

Leadership perspective

Vikas"With market volatility swirling throughout the insurance industry, 2023 will be a proving ground for firms that crack the code on delivering their customers better solutions and services at a lower cost,” said Vikas Bhalla, executive vice president and head of the Insurance Business at EXL. “In order to provide a superior customer experience, insurers will need to be able to provide highly personalized solutions backed by robust data, powerful analytics and engaging digital tools. We’re honored once again be among those leading the charge in the insurance space and we look forward to continuing to set the pace for innovation in the industry."

Vikas Bhalla, President and Head of Insurance, EXL