EXL recognized as an insurance services leader in ISG Provider Lens™ 2023 – North America and Europe

Key EXL strengths cited by ISG in the report include:

• Proprietary solutions-based BPO services: EXL's BPO services are embedded with its proprietary EXL Pro L&R solutions. It offers these services in the form of integrated service offerings that emphasize results.
• Data-driven, digital-first strategy: EXL’s most significant differentiating proposition is digital intelligence, which is guided by data and analytics and integrated with subject experience, addressing actual challenges for L&R clients.
• Customer delight and adaptable engagement models: EXL's subject understanding and analytics competence enable organizations to develop experiences that delight consumers, build more profound and lasting connections, and promote lucrative revenue growth.

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“EXL is one of the most seasoned L&R insurance BPO providers in North America, with a history of enabling insurance organizations to become data-driven.” – ISG.

Key EXL strengths cited by ISG in the report include:

• Claims processing and transformation solutions: EXL's prediction and forecasting algorithms, which use analytics insights and payment and claim processing services, assist in identifying possible trouble areas.
• Industry-focused digital solutions: EXL offers industry-leading analytics and data management credentials supported by an extensive team of over 5,000 specialized insurance-focused data and analytics professionals. It offers several P&C insurance digital solutions, such as EXL Engage for self-service automation and EXL Smart Data Signals for claims leakage management.
• Best of breed partners: EXL has a strong ecosystem of InsurTechs and the spectrum of point solutions providers to form solution-driven partnerships with tech partners.

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“EXL stands out for its extensive knowledge and comprehensive portfolio for its P&C BPO clients in North America.” – ISG.

Key EXL strengths cited by ISG in the report include:

• Outstanding results from new business: Last year, EXL signed three big contracts. An L&R insurer selected it as a strategic digital TPA partner for various blocks, which include acquiring a new business block.
• E2E digital TPA ecosystem: EXL invests in digitalizing its LifePRO™ platform to develop a future-ready digital environment for its TPA business.
• Unique strategy for modern L&R insurers: EXL has been growing its TPA capabilities across the L&R insurance value chain to maximize value creation and produce significant outcomes. The advantages of low-code/no-code distribution platforms include reduced time and speed-to-market, omnichannel sales support, data-driven insights for underwriting and omnichannel underwriting support.

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“EXL retains its dominant position by offering a complete digital L&R TPA environment driven by LifePRO™.” – ISG.

Key EXL strengths cited by ISG in the report include:

• EXL CONNECx: EXL maximizes competitive advantage for its insurance clients by providing best-in-class CX using EXL CONNECx. Its AI-powered, analytics-driven solution connects data across business silos, giving insurers a single bird’s-eye view of customer journey.
• Strong focus on the insurance industry: EXL has extensive domain experience across the entire insurance value chain and an in-depth understanding of insurance products.
• Transformation based on cloud capabilities: EXL AI:OS™ is designed to deliver transformational apps for re-architecting operating paradigms in the cloud.

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“EXL distinguishes itself through its extensive knowledge and comprehensive suite of P&C solutions in the European region.” – ISG.