EXL Smart Data Signals
Using AI and data-led signals for proactive claim management
Identifying and addressing customer experience or claim leakage issues is often reactive for claims professionals, who often rely on point-in-time reviews when sampling claims. Claim professionals should instead proactively ensure a frictionless customer experience by identifying and addressing any anomalies in the claim journey, thereby helping prevent a potential 2% to 10% of an insurer’s total claim cost. Being proactive enables a frictionless customer experience and avoids claim leakage from claim intake to settlement. It ensures a timely claim progression by applying the right settlement decisions at the right time.
EXL Smart Data Signals is a data-led solution that provides actionable insights to drive a better customer experience while reducing leakage and improving compliance.
EXL Smart Data Signals Solution Overview
EXL Smart Data Signals is a cloud-native solution that enables automated and continuous monitoring of claims, policies, and customer interactions to provide actionable alerts, driving better decisions in near real-time to reduce leakage and provide a high level of customer service.
The solution complements a client’s core system(s), can be easily integrated into existing platforms or tech stack and sends actionable alerts by combining advanced analytics and generative AI, to:
- Predict and enable proactive leakage and customer management
- Automate alerts based on a summarization of anomalies detected (powered by generative AI)
- Enable claim leaders to provide the right support to the right claim at the right time
- Augment existing claim quality programs with improved controls for customer experience, loss cost management controls, insights and performance prediction
Insurers can leverage our library of pre-built use cases or easily add new use cases with the solution.