Technology, media & telecom

Technology, media & telecom

Technology, media & telecom

Optimize processes with data-driven AI solutions harnessing

The technology, media, and telecom industries have had to navigate significant market volatility over the past few years, pivoting from high growth to profitability and cash flow, retaining market share amid the streaming wars, and delivering industry-leading customer experience. All this coupled with advancements in technology and generative AI, with higher interest rates, tighter consumer spending, and a strained labor market are adding to the disruption. EXL seamlessly partners with technology, media, and telecom companies to improve their profitability, drive long-term sustainable growth, and increase customer retention and NPS, using data, analytics, and industry expertise that is second to none.

Who we serve

EXL's advanced analytics, generative AI and cloud capabilities help organizations drive actionable insights at speed.

Technology

Technology
EXL helps technology companies cut operating expenses, use data more effectively to retain customers, and optimize customer expectations by delivering personalized experiences and omnichannel interactions or launching new service lines.

Telecom

Telecom
EXL presents the right mix of AI, digital solutions, and deep customer experience capabilities to empower telecom businesses.

Technology, media & telecom solutions

Technology, media & telecom solutions

Customer experience

Deliver excellent customer experience in a digital connected future

Data analytics

Drive smarted business decisions through data and advanced analytics

Data-driven finance

Discover deep actionable insights faster

Digital & AI solutions

Infuse AI and digital into your business to drive better outcomes

Risk management and regulatory compliance

Why EXL Technology, Media & Telecom

With decades of practical domain experience, EXL focuses on making you more agile, efficient, profitable, and informed quickly. Our unique blend of data-driven automation, analytics, and workforce enhancement capabilities combine to power insights and enable intelligent operations across enterprises at scale.

When you work with us, expect our experienced team to quickly grasp your situation and bring the digital dexterity and expert capabilities in AI, analytics, and cloud to turn your data into insights, insights into action, and actions into outcomes that deliver end-to-end improvements.

No matter where you are in your transformation journey, reach your goal faster. Drive your business forward with EXL.

Featured insights
EXL has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing for the third year in a row. Gartner defines Leaders as companies that “execute well against their current vision and are well positioned for tomorrow”.
According to a recent study developed by EXL and HFS Research, the top-ranking objective for CFO organizations in the media and communications industry is to become a strategic advisor to the business and uncover new sources of value.
HFS Research in partnership with EXL surveyed 200 finance and accounting leaders worldwide and across industries to address how these organizations are changing to use data as a strategic asset.
HFS Research in partnership with EXL surveyed more than 200 finance and accounting leaders worldwide and across industries in 2022. This work looked at how these organizations are changing to become data-driven, so they can use data as a strategic asset to quickly generate timely insights.
HFS Research in partnership with EXL surveyed more than 200 finance and accounting leaders worldwide and across industries in 2022. This work looked at how these organizations are changing to become data-driven, so they can use data as a strategic asset to quickly generate timely insights.
The concept of “data-driven finance” is emerging as a key enabler for finance functions to develop more agile operations and reposition from being thought of as a cost center to a strategic partner and a trusted advisor to the business.