Leadership

Executive Committee

Vice Chairman and CEO
Chief Compliance and Ethics Officer
Executive Vice President and Business Head, Healthcare
President and Chief Operating Officer
Executive Vice President and Business Head, Insurance
Executive Vice President and Chief Human Resource Officer
Senior Vice President, General Counsel and Corporate Secretary

Rohit Kapoor

Vice Chairman and CEO

Mr. Kapoor co-founded EXL Inc. in April 1999 and has served as our Vice Chairman and CEO since April 2012 and as a director since November 2002. Mr. Kapoor served as our President and CEO from May 2008 to March 2012, as our Chief Financial Officer (“CFO”) from November 2002 until June 2005 and from September 2006 to March 2007, as our Chief Operating Officer from June 2007 until April 2008 and as President and CFO of EXL Inc. since August 2000. Prior to founding EXL Inc., Mr. Kapoor served as a business head of Deutsche Bank from July 1999 to July 2000. From 1991 to 2000, Mr. Kapoor served in various capacities at Bank of America in the United States and Asia, including India. Mr. Kapoor is the Chairman of the National Association of Software and Services Companies (“NASSCOM”) BPM Council. Since March 2014, Mr. Kapoor has been a director of the New York Tri-State chapter of Pratham USA, a non-profit organization. Mr. Kapoor joined the Board of Directors of the America India Foundation (AIF), a non-profit organization, in January 2018.

Sonila Pokharia

Chief Compliance and Ethics Officer

Sonila Pokharia is EXL’s Chief Compliance and Ethics Officer (CCO). In this role, Sonila is responsible for leading a world class Compliance and Ethics program.

Sonila brings significant operational compliance experience having worked extensively in the highly regulated insurance industry. Prior to her role as CCO, Sonila led service delivery for EXL’s Life and Annuities business. Joining EXL in 2001, Sonila has made significant contributions to strengthening EXL’s insurance capabilities in Insurance and the business. She was also instrumental in establishing new delivery sites in locations such as Manila, Philippines, and Richmond, VA.

Sonila holds a Masters in Economics from Jodhpur University, India.

Sam Meckey

Executive Vice President and Business Head, Healthcare

Sam Meckey is an Executive Vice President and a member of the EXL Executive Committee. A seasoned executive with a consistent track record of exceptional results, Sam is responsible for driving growth and profitability, and overseeing strategy, capability and solution development for EXL.

Previously, Sam served as President of Optum Global Solutions, overseeing the company's global operations and technology services organization. He held various executive roles with UnitedHealth Group, including Senior Vice President, Population Health, and Chief Operating Officer, Care Management and Advocacy. 

Prior to joining UnitedHealth Group, Sam was an officer and a pilot in the United States Navy, completing three overseas deployments to Europe and South America.

Sam holds an undergraduate degree in economics from the United States Naval Academy, as well as a Master of Business Administration degree from Harvard Business School.  Sam is actively involved in Catholic Education, serving on the boards of two schools in the Minneapolis area.

Pavan Bagai

President and Chief Operating Officer

Pavan Bagai heads EXL's Operations Management Council; and the company’s Banking, Utilities and Analytics businesses report in to him. He is also responsible for the Business EXLERATOR Framework®, Product Development & Partnerships and business-enabling functions such as Technology, Infrastructure and Process Excellence. He provides leadership to all geographies where EXL has a delivery footprint and to the UK business.

At EXL since 2002, Pavan has played a leading role in operations and several strategic initiatives, including the inception of analytics and business transformation and capability development through organic and inorganic means. Pavan joined EXL after a 17-year career at Bank of America, where he held senior management roles in corporate banking, finance, capital markets and trading in various markets across Asia and Europe.

Pavan is an alumnus of St. Stephen's College, Delhi, India and holds an MBA from Indian Institute of Management, Ahmedabad, India

Vikas Bhalla

Executive Vice President and Business Head, Insurance

Vikas Bhalla leads insurance client service and delivery through EXL’s global delivery centers. Vikas is a Six Sigma Master Black Belt and has been with EXL since 2001. During his tenure he has spearheaded multiple client operations across the Insurance, Utilities and Financial Services verticals. Vikas has also held several leadership roles within the company in the areas of migrations, process consulting, Six Sigma, quality compliance, certifications, information security and business continuity. Prior to joining EXL, he worked with GE India and Shriram Fibres in various management positions. Vikas is an engineering graduate from Institute of Technology, Banaras Hindu University, India.

Nalin Miglani

Executive Vice President and Chief Human Resource Officer

Nalin Miglani is Executive Vice President and Chief Human Resource Officer. He is responsible for building a market-leading, client-centric workforce, growing and nurturing talent on a global scale. Nalin has delivered business-driven HR strategy at global, national and regional levels. He was most recently the Chief HR and Corporate Development Officer for Nutreco, a $5 billion global leader in animal and fish nutrition, where he led the creation of a comprehensive framework for strategic execution and a new rewards strategy, among other initiatives.

Nalin also served as the Chief HR and Communication officer for the $1.5 billion Tata Global Beverages Company, where he focused on organizational design and cultural transformation. He also held various global and regional HR leadership roles around the world during a 10-year career at The Coca-Cola Company.

Nalin holds an MBA from XLRI, Jamshedpur, and a BA in Economics from the University of Delhi.

Ajay Ayyappan

Senior Vice President, General Counsel and Corporate Secretary

Ajay Ayyappan is Senior Vice President, General Counsel and Corporate Secretary. He is a member of the Executive Committee and serves as Global Head of the Legal function with responsibility for all legal matters. He leads a team of over 25 attorneys and other legal professionals across EXL operations. Ajay joined EXL in 2007 as an Assistant General Counsel, and immediately prior to his current role he was Deputy General Counsel of the company. Ajay has over 16 years of experience across M&A, commercial contracting, securities, regulatory compliance and corporate secretarial work. He started his career in 2002 as a Corporate Associate at the New York offices of Morgan, Lewis & Bockius LLP.

Ajay holds a Juris Doctor from the Fordham University School of Law where he served as an Editor of the Law Review, and a B.A. from Binghamton University.

Operating Committee

Senior Vice President and Co-Head of Analytics
Senior Vice President and Head of Digital Insurance
Senior Vice President, Healthcare and Chief Nursing Officer
Senior Vice President, Global Head of Digital Transformation and Chief Information Officer
Senior Vice President and Business Head, F&A
Senior Vice President and Global Insurance Digital Lead
Chief Compliance and Ethics Officer
Senior Vice President and Chief Technology Officer
Senior Vice President and Co-Head of Analytics
Senior Vice President

Vivek Jetley

Senior Vice President and Co-Head of Analytics

Vivek is an analytics leader with 15 years of experience consulting to Financial Services, Insurance, Healthcare, Telecom and Media companies across the world. He has broad experience across Marketing, Risk Management, New Product Development, Loyalty, Re-engineering and financial management.

Vivek co-leads EXL’s fast-growing Analytics business with clients in the US, UK, Europe and Asia-Pacific. The EXL analytics team comprised of data scientists, business analysts and consultants,  work with our clients to generate business insights from structured and unstructured data, and turn them in to actions.

Brad Burdick

Senior Vice President and Head of Digital Insurance

Brad leads EXL’s Insurance Platform Services business unit with overall responsibility for delivering solutions and services to meet our insurance clients’ needs. With over 30 years of experience in technology, strategy, and operations, Brad’s focus is on combining technology and services to deliver distinctive capabilities. Brad has over 15 years of insurance industry experience combined with a rich technology and operations background.

Brad joined EXL in 2011 as part of the acquisition of The Hartford Insurance Group subsidiary, Trumbull Services, of which he was President.

Sherri Walsh

Senior Vice President, Healthcare and Chief Nursing Officer

Sherri Walsh is EXL’s Senior Vice President, Healthcare and Chief Nursing Officer, and is in charge of guiding and shaping our strategy, capabilities and operational excellence around clinical care standards and how they are delivered to our clients. Sherri brings to EXL over 25 years of industry expertise in the Healthcare space, having most recently led clinical operations for Prime Therapeutics. Prior to Prime Therapeutics, Sherri held various leadership positions within several leading healthcare organizations spanning the payor and provider markets. Sherri held both product and operations leadership roles at UnitedHealth Group focusing on clinical transformation. She was an Administrator at Minnesota Oncology and Hematology, a specialty medical group focused on treating cancer. She began her career as a Nurse and Director in Fairview Health Services, one of the largest non-profit healthcare systems in Minnesota. In each of these roles, Sherri was recognized for delivering exceptional results due to her ability to bridge the gap between business, clinical, technology and client needs.

Sherri also has a passion for giving back to the community. She is an active Committee Member of “The Women’s Health Leadership TRUST”, a Minneapolis based organization supporting the careers of women leaders in Healthcare. She also served for over 20 years of as a volunteer firefighter and first responder, where she became the first female to hold the ranks of Lieutenant, Captain, and Assistant Fire Chief in her fire department.

She has an associate degree in nursing from the Normandale Community College and an MBA from Cardinal Stritch University, Milwaukee, WI.

Baljinder Singh

Senior Vice President, Global Head of Digital Transformation and Chief Information Officer

Baljinder is Senior Vice President, Global Head of Digital Transformation and Chief Information Officer. He joined EXL as part of the founding management team and has over twenty years of global leadership in Business, Technology, Product Development, Transformation and Digital.

Baljinder leads strategy, innovation, client engagements and delivery of Digital Business solutions powered by Domain Expertise, Data based Analytical Context and Advanced Digital Technologies - delivering enhanced Customer Experience and Intelligent Business Operations.

He manages Advanced Digital Technologies and Productization of Digital Solutions in industry domains of Insurance, HealthCare, Banking, F&A, Utilities, Transportation and Travel.

A strategic thinker with a distinguished combination of business domain knowledge, advanced digital technologies expertise and consultative solutioning; he partners with the clients to reimagine their business and drive transformational outcomes and accelerated business impact.

In his roles as the Global CIO and Global Head of Product Development, he has envisioned and fostered EXL's enterprise and business-technology landscape and built the foundation of and managed our commercial-technology offerings through product development and platform business services.

Baljinder has a bachelor in electronics engineering and holds accreditations from Kellogg School of Management and Indian School of Business. He is an active member of the Chief Digital Officer, CTO and CIO fraternity, a distinguished speaker and a contributor in industry initiatives. He has been named in the 'CIO100 Hall of Fame' as industry leaders that drive strategic business value through Technology and Analytics Innovation.

Narasimha Kini

Senior Vice President and Business Head, F&A

Kini is the global leader for EXL’s Finance & Accounting business that cuts across all industry verticals, where he owns sales, client relationship management, product development and service delivery. He joined EXL in 2001 and has built market-leading capabilities in F&A, including finance transformation and risk advisory services for global clients. In his earlier role, Kini incubated and grew a high impact CFO consulting business from 0 to 250+ consultants with a number of F500 clients. As part of the leadership team of an early start up company, Kini led and supported various strategic initiatives, including raising venture capital, strategic sale of the company and buy-back and recapitalization.

Kini has over 20 years of experience in CFO services outsourcing, public accounting, consulting, financial management and risk advisory services. Prior to joining EXL, he has worked with two of the Big 4 accounting firms in their business assurance and consulting divisions where he extensively served varied clients in financial services, manufacturing, retail, and the energy sector. Kini is an industry recognized thought leader and has been a speaker on leading edge topics such as the Changing Role of the CFO, Digital Finance Transformation, Finance Innovation in Insurance Companies and Regulatory Compliance in Financial Services Firms.

Kini is a Chartered Accountant and a Certified Public Accountant licensee candidate. His other credentials include CISA, CIA, CFM and CMA. He has also successfully completed qualifying exams and is a licensee candidate for CISM and CISSP.

Keith Johnson

Senior Vice President and Global Insurance Digital Lead

Keith is Senior Vice President and Global Insurance Digital Lead. He is a proven executive with over 30 years of diverse business experience in Life and Annuities. Over that time, Keith was a Partner at Accenture where he held multiple roles including running the Life insurance E-commerce practice, CRM practice and Insurance BPO practice. He also served as Client Partner for a number of large Insurance carriers. During his time with Accenture, Keith also served as the COO/CIO for Marketplace by John Hancock. His main focus is client management, business growth and profitability, client delivery and driving the Life and Annuity business strategy. In addition, he leads the the LifePRO and LISS Platform businesses in the US and UK. As well as EXL’s Life and Annuity TPA business.

Keith earned his AB in Computer Science from Brown University.

Sonila Pokharia

Chief Compliance and Ethics Officer

Sonila Pokharia is EXL’s Chief Compliance and Ethics Officer (CCO). In this role, Sonila is responsible for leading a world class Compliance and Ethics program.

Sonila brings significant operational compliance experience having worked extensively in the highly regulated insurance industry. Prior to her role as CCO, Sonila led service delivery for EXL’s Life and Annuities business. Joining EXL in 2001, Sonila has made significant contributions to strengthening EXL’s insurance capabilities in Insurance and the business. She was also instrumental in establishing new delivery sites in locations such as Manila, Philippines, and Richmond, VA.

Sonila holds a Masters in Economics from Jodhpur University, India.

Mike Toma

Senior Vice President and Chief Technology Officer

Mike has overall responsibility for commercial software product solutions at EXL. In this role, he is charged with co-leading EXL’s digital strategy, innovation and product incubation programs and is responsible for delivering a portfolio of innovative and market leading products and solutions that serve clients across their service value chain to enhance growth, profitability and customer experience in a dynamic digital world.

Mike has 30 years of experience as an entrepreneur and a fortune 500 technology executive in US Domestic and International markets. He is a digital innovator with a track record of leading and leveraging disruptive technology trends and using innovation to lead business and technology transformations to drive business growth.

Mike joined EXL in 2016 after nearly 13 years with ADP. Most recently, as SVP & CIO, he led ADP’s International product and technology organizations in Europe, Latin America, and Asia Pacific regions. Prior to this role, Mike served as CTO for ADP leading the innovation and digital transformation of its cloud solutions for 5 years. He started at ADP as CTO of ADP’s Time & Labor Management Group after his start-up was acquired in 2003.

Ankor Rai

Senior Vice President and Co-Head of Analytics

Ankor co-leads EXL Analytics and has helped leading Fortune 500 companies build scalable and complex analytics capabilities leveraging the talent and efficiencies of the global delivery model. Before EXL Analytics, Ankor was a Partner with Inductis, which was one of the first third-party analytics companies that set up operations in India in the early 2000s with clients in Financial Services and Insurance.

Bhavna Newle Chopra

Senior Vice President

Bhavna Newle Chopra is Senior Vice President in Operations Management Department and leads several strategic initiatives. She has a sound understanding of operational parameters, such as client relationship, migrations, workforce planning & optimization and Six Sigma-based process improvement.

A certified Green Belt, Bhavna has held a variety of cross functional leadership positions at EXL, WNS and GE Capital International Services. She has a history of successfully leading large teams, delivering financial results and driving organizational efficiency by redesigning process and leveraging technology.

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