Leadership

Executive Committee

Vice Chairman and CEO, EXL Service
President and Chief Operating Officer
Executive Vice President, Chief Growth and Strategy Officer
Executive Vice President and Chief Human Resource Officer
Executive Vice President and Chief Financial Officer
Senior Vice President, General Counsel and Corporate Secretary
Chief Compliance and Ethics Officer
Executive Vice President and Business Head, Insurance
Executive Vice President and Business Head, Healthcare
Executive Vice President and Business Head, Analytics

Rohit Kapoor

Vice Chairman and CEO, EXL Service

Mr. Kapoor is the co-founder & CEO of Exlservice Inc. Prior to founding EXL, Mr. Kapoor served in various senior executive roles at Bank of America and Deutsche Bank both in America and in Asia.

He led the IPO of EXL in 2006 and was instrumental in consummating several early stage acquisitions that resulted in enabling strong growth areas for EXL. A forward-thinking leader with expertise in identifying market trends, Mr. Kapoor has dramatically scaled EXL’s investment in areas such as advanced automation, analytics, and artificial intelligence, to position EXL into a strategic digital transformation partner. His prescient strategic decisions have propelled EXL for a 10x growth since the IPO employing over 32,000 professionals serving clients across five continents.

Mr. Kapoor serves on the Board of the America India Foundation (AIF), a non for profit organization leveraging the cross border bridge between US and India. He also was the Lead Independent Director on the Board of CA Technologies (acquired by Broadcom in 2018).

Mr. Kapoor graduated as a mechanical engineer from the Indian Institute of Technology, Delhi and holds a MBA from the Indian Institute of Management, Ahmedabad.

Pavan Bagai

President and Chief Operating Officer

Pavan Bagai heads EXL's Operations Management Council; and the company’s Banking, Utilities and Analytics businesses report in to him. He is also responsible for the Business EXLERATOR Framework®, Product Development & Partnerships and business-enabling functions such as Technology, Infrastructure and Process Excellence. He provides leadership to all geographies where EXL has a delivery footprint and to the UK business.

At EXL since 2002, Pavan has played a leading role in operations and several strategic initiatives, including the inception of analytics and business transformation and capability development through organic and inorganic means. Pavan joined EXL after a 17-year career at Bank of America, where he held senior management roles in corporate banking, finance, capital markets and trading in various markets across Asia and Europe.

Pavan is an alumnus of St. Stephen's College, Delhi, India and holds an MBA from Indian Institute of Management, Ahmedabad, India

Anita M. Mahon

Executive Vice President, Chief Growth and Strategy Officer

Anita M. Mahon is Executive Vice President & Chief Growth and Strategy Officer for EXL. Anita ensures that the strategic plan executes on the overall growth goals of the Company. She is a member of the Executive Committee and works closely with the sales and business teams to implement long-term strategy and drive the next phase of growth for EXL. Anita also leads marketing, sales and business development for EXL.

Prior to EXL, Anita served as Vice President, Data, Strategy & Portfolio Officer for IBM Watson Health. In this role, Anita was responsible for driving alignment across business strategies and data competencies, ensuring that protection of data is the first priority. While at Watson Health, Anita also served as Chief Marketing Officer and led Value-based-care strategy and marketing.

Anita joined IBM with its acquisition of Truven Health Analytics in April 2016. As Chief Strategy Officer at Truven, Anita led the definition and implementation of the company’s corporate growth strategy, integrating market, business, and technology trends to establish company priorities. She also led corporate development, including acquisitions, brand strategy, and corporate marketing initiatives. Prior to joining Truven Health in 2006, she served as Executive Director in market strategy, product management, and software development roles at an advanced telecommunications research & development, software, and consulting business that is now part of Ericsson.

Ms. Mahon earned a Master of Business Administration degree from Columbia Business School, a Master of Science degree in computer science from Columbia University, and a Bachelor of Science degree in mathematics and computer science from Manhattan College.

Nalin Miglani

Executive Vice President and Chief Human Resource Officer

Nalin Miglani is Executive Vice President and Chief Human Resource Officer. He is responsible for building a market-leading, client-centric workforce, growing and nurturing talent on a global scale. Nalin has delivered business-driven HR strategy at global, national and regional levels. He was most recently the Chief HR and Corporate Development Officer for Nutreco, a $5 billion global leader in animal and fish nutrition, where he led the creation of a comprehensive framework for strategic execution and a new rewards strategy, among other initiatives.

Nalin also served as the Chief HR and Communication officer for the $1.5 billion Tata Global Beverages Company, where he focused on organizational design and cultural transformation. He also held various global and regional HR leadership roles around the world during a 10-year career at The Coca-Cola Company.

Nalin holds an MBA from XLRI, Jamshedpur, and a BA in Economics from the University of Delhi.

Maurizio Nicolelli

Executive Vice President and Chief Financial Officer

Maurizio Nicolelli joined EXL in Jan 2020 as Executive Vice President and Chief Financial Officer. Maurizio brings tremendous financial, operational and leadership experience to his role as head of EXL’s finance function. A member of EXL’s Executive Committee, Maurizio is based at EXL’s corporate headquarters in New York.

Prior to EXL, Maurizio was Senior Vice President and Chief Financial Officer of Casa Systems. Previously, he served 23 years at FactSet Research Systems, where he was Senior Vice President, Principal and CFO.

Maurizio holds a Bachelor of Arts degree from Syracuse University and a Master’s of Business Administration degree from St. John’s University. He is a Certified Public Accountant.

Ajay Ayyappan

Senior Vice President, General Counsel and Corporate Secretary

Ajay Ayyappan is Senior Vice President, General Counsel and Corporate Secretary. He is a member of the Executive Committee and serves as Global Head of the Legal function with responsibility for all legal matters. He leads a team of over 25 attorneys and other legal professionals across EXL operations. Ajay joined EXL in 2007 as an Assistant General Counsel, and immediately prior to his current role he was Deputy General Counsel of the company. Ajay has over 16 years of experience across M&A, commercial contracting, securities, regulatory compliance and corporate secretarial work. He started his career in 2002 as a Corporate Associate at the New York offices of Morgan, Lewis & Bockius LLP.

Ajay holds a Juris Doctor from the Fordham University School of Law where he served as an Editor of the Law Review, and a B.A. from Binghamton University.

Sonila Pokharia

Chief Compliance and Ethics Officer

Sonila Pokharia is EXL’s Chief Compliance and Ethics Officer (CCO). In this role, Sonila is responsible for leading a world class Compliance and Ethics program.

Sonila brings significant operational compliance experience having worked extensively in the highly regulated insurance industry. Prior to her role as CCO, Sonila led service delivery for EXL’s Life and Annuities business. Joining EXL in 2001, Sonila has made significant contributions to strengthening EXL’s insurance capabilities in Insurance and the business. She was also instrumental in establishing new delivery sites in locations such as Manila, Philippines, and Richmond, VA.

Sonila holds a Masters in Economics from Jodhpur University, India.

Vikas Bhalla

Executive Vice President and Business Head, Insurance

Vikas Bhalla is a member of EXL’s Executive Committee and leads the Insurance business. Vikas stepped into this role in 2014 and has contributed significantly to the growth of the company, doubling the size of EXL’s largest industry vertical. Since he stepped into this role, EXL’s Insurance business has evolved to a global, strategic transformation partner across both the Life & Annuities and Property & Casualty markets and has been recognized as a leader by industry analysts.

After joining EXL in 2001, Vikas helped EXL establish its Process Excellence, Migrations and Consulting organizations. As global delivery head for EXL’s Operations Management business from 2009 to 2013, Vikas helped EXL expand delivery locations into new countries including the Philippines, South Africa, Eastern and Central Europe and US.

A thought leader in the areas of insurance, business operations and digital transformation, Vikas has led various strategic initiatives over the years including the launch of platforms and BPaaS-solutions, outcome-based engagement models, and value-driven transformation. He is presently leading EXL’s move to a ‘Work from Anywhere’ enabled Future Operating Model.

Sam Meckey

Executive Vice President and Business Head, Healthcare

Sam Meckey is an Executive Vice President and a member of the EXL Executive Committee. A seasoned executive with a consistent track record of exceptional results, Sam is responsible for driving growth and profitability, and overseeing strategy, capability and solution development for EXL.

Previously, Sam served as President of Optum Global Solutions, overseeing the company's global operations and technology services organization. He held various executive roles with UnitedHealth Group, including Senior Vice President, Population Health, and Chief Operating Officer, Care Management and Advocacy. 

Prior to joining UnitedHealth Group, Sam was an officer and a pilot in the United States Navy, completing three overseas deployments to Europe and South America.

Sam holds an undergraduate degree in economics from the United States Naval Academy, as well as a Master of Business Administration degree from Harvard Business School.  Sam is actively involved in Catholic Education, serving on the boards of two schools in the Minneapolis area.

Vivek Jetley

Executive Vice President and Business Head, Analytics

Vivek Jetley is Executive Vice President and Head of EXL Analytics, a fast growing, 4000-person strong Data & Analytics business spread across US, UK, Europe, Australia and Asia Pacific. EXL Analytics has grown 25x since 2010 and is now one of the largest analytics service providers in the world. EXL Analytics leverages its advanced analytics and AI expertise, proprietary data assets, and enterprise data management capability to design and deliver solutions that deliver business outcomes for Fortune 500 clients.

Vivek is a seasoned business leader with 20+ years of experience in strategy and management consulting to Insurance, Financial Services, Media and Healthcare companies across the world. He has broad experience in using Analytics for Marketing, Risk Management, New Product Development, Operations and Financial Management.

Vivek has been with EXL since the acquisition of Inductis in 2006, where he was a Partner. He has excelled in various leadership roles within EXL including heading enterprise strategy and setting up a strategic deal team. In his current role he helped build the EXL Analytics business, and shaped its overall strategy and capabilities through partnerships, investments and business acquisitions.

Before EXL, Vivek was a partner at Inductis, a specialized Analytics consulting firm that focused on Financial Services and Healthcare clients and started his career as a consultant with Mitchell Madison Group. He is a Computer Engineering Graduate with an MBA from the Indian Institute of Management, Calcutta.

Operating Committee

Senior Vice President and Head of Digital Insurance
Senior Vice President, Healthcare and Chief Nursing Officer
Senior Vice President, Global Head of Digital Transformation and Chief Information Officer
Senior Vice President and Business Head, Emerging
Senior Vice President & GM Pharmacy, Data & Analytics Services
Senior Vice President and Global Insurance Digital Lead
Senior Vice President and Chief Technology Officer
Chief Digital Officer
Senior Vice President

Brad Burdick

Senior Vice President and Head of Digital Insurance

Brad leads EXL’s Insurance Platform Services business unit with overall responsibility for delivering solutions and services to meet our insurance clients’ needs. With over 30 years of experience in technology, strategy, and operations, Brad’s focus is on combining technology and services to deliver distinctive capabilities. Brad has over 15 years of insurance industry experience combined with a rich technology and operations background.

Brad joined EXL in 2011 as part of the acquisition of The Hartford Insurance Group subsidiary, Trumbull Services, of which he was President.

Sherri Walsh

Senior Vice President, Healthcare and Chief Nursing Officer

Sherri Walsh is EXL’s Senior Vice President, Healthcare and Chief Nursing Officer, and is in charge of guiding and shaping our strategy, capabilities and operational excellence around clinical care standards and how they are delivered to our clients. Sherri brings to EXL over 25 years of industry expertise in the Healthcare space, having most recently led clinical operations for Prime Therapeutics. Prior to Prime Therapeutics, Sherri held various leadership positions within several leading healthcare organizations spanning the payor and provider markets. Sherri held both product and operations leadership roles at UnitedHealth Group focusing on clinical transformation. She was an Administrator at Minnesota Oncology and Hematology, a specialty medical group focused on treating cancer. She began her career as a Nurse and Director in Fairview Health Services, one of the largest non-profit healthcare systems in Minnesota. In each of these roles, Sherri was recognized for delivering exceptional results due to her ability to bridge the gap between business, clinical, technology and client needs.

Sherri also has a passion for giving back to the community. She is an active Committee Member of “The Women’s Health Leadership TRUST”, a Minneapolis based organization supporting the careers of women leaders in Healthcare. She also served for over 20 years of as a volunteer firefighter and first responder, where she became the first female to hold the ranks of Lieutenant, Captain, and Assistant Fire Chief in her fire department.

She has an associate degree in nursing from the Normandale Community College and an MBA from Cardinal Stritch University, Milwaukee, WI.

Baljinder Singh

Senior Vice President, Global Head of Digital Transformation and Chief Information Officer

Baljinder is Senior Vice President, Global Head of Digital Transformation and Chief Information Officer. He joined EXL as part of the founding management team and has over twenty years of global leadership in Business, Technology, Product Development, Transformation and Digital.

Baljinder leads strategy, innovation, client engagements and delivery of Digital Business solutions powered by Domain Expertise, Data based Analytical Context and Advanced Digital Technologies - delivering enhanced Customer Experience and Intelligent Business Operations.

He manages Advanced Digital Technologies and Productization of Digital Solutions in industry domains of Insurance, HealthCare, Banking, F&A, Utilities, Transportation and Travel.

A strategic thinker with a distinguished combination of business domain knowledge, advanced digital technologies expertise and consultative solutioning; he partners with the clients to reimagine their business and drive transformational outcomes and accelerated business impact.

In his roles as the Global CIO and Global Head of Product Development, he has envisioned and fostered EXL's enterprise and business-technology landscape and built the foundation of and managed our commercial-technology offerings through product development and platform business services.

Baljinder has a bachelor in electronics engineering and holds accreditations from Kellogg School of Management and Indian School of Business. He is an active member of the Chief Digital Officer, CTO and CIO fraternity, a distinguished speaker and a contributor in industry initiatives. He has been named in the 'CIO100 Hall of Fame' as industry leaders that drive strategic business value through Technology and Analytics Innovation.

Narasimha Kini

Senior Vice President and Business Head, Emerging

Kini is the global leader for EXL’s emerging business that cuts across all industry verticals, where he owns sales, client relationship management, product development and service delivery. He joined EXL in 2001 and has built market-leading capabilities in F&A, including finance transformation and risk advisory services for global clients. In his earlier role, Kini incubated and grew a high impact CFO consulting business from 0 to 250+ consultants with a number of F500 clients. As part of the leadership team of an early start up company, Kini led and supported various strategic initiatives, including raising venture capital, strategic sale of the company and buy-back and recapitalization.

Kini has over 20 years of experience in CFO services outsourcing, public accounting, consulting, financial management and risk advisory services. Prior to joining EXL, he has worked with two of the Big 4 accounting firms in their business assurance and consulting divisions where he extensively served varied clients in financial services, manufacturing, retail, and the energy sector. Kini is an industry recognized thought leader and has been a speaker on leading edge topics such as the Changing Role of the CFO, Digital Finance Transformation, Finance Innovation in Insurance Companies and Regulatory Compliance in Financial Services Firms.

Kini is a Chartered Accountant and a Certified Public Accountant licensee candidate. His other credentials include CISA, CIA, CFM and CMA. He has also successfully completed qualifying exams and is a licensee candidate for CISM and CISSP.

Susan Willman

Senior Vice President & GM Pharmacy, Data & Analytics Services

Sue Willman serves as Senior Vice President & GM, Pharmacy and Data & Analytics Services at EXL. She has demonstrated sense for general management, business strategy and marketplace factors leading to development, launch and management of healthcare products and services spanning 28 years, including value-based care integrated models, case and disease management, wellness, home monitoring, medical device, consumer directed medication adherence and pharmacy benefit management.

Previously, Sue served a second tour at Medtronic as VP Global Integrated Care Solutions in Medtronic Diabetes. Prior to Medtronic, she had roles at Optum, MedAdvisor (Schering Plough) and Lilly (PCS Health). Consistently, she achieves results in ambiguous situations by driving requirements, cross functional collaboration, problem solving and change management.

Sue graduated from Creighton University, School of Pharmacy and Allied Health (Pharm D). She is a two time recipient of Medtronic’s Star of Excellence award (highest achievement, focused on quality, customer focus and innovation).

Keith Johnson

Senior Vice President and Global Insurance Digital Lead

Keith is Senior Vice President and Global Insurance Digital Lead. He is a proven executive with over 30 years of diverse business experience in Life and Annuities. Over that time, Keith was a Partner at Accenture where he held multiple roles including running the Life insurance E-commerce practice, CRM practice and Insurance BPO practice. He also served as Client Partner for a number of large Insurance carriers. During his time with Accenture, Keith also served as the COO/CIO for Marketplace by John Hancock. His main focus is client management, business growth and profitability, client delivery and driving the Life and Annuity business strategy. In addition, he leads the the LifePRO and LISS Platform businesses in the US and UK. As well as EXL’s Life and Annuity TPA business.

Keith earned his AB in Computer Science from Brown University.

Mike Toma

Senior Vice President and Chief Technology Officer

Mike has overall responsibility for commercial software product solutions at EXL. In this role, he is charged with co-leading EXL’s digital strategy, innovation and product incubation programs and is responsible for delivering a portfolio of innovative and market leading products and solutions that serve clients across their service value chain to enhance growth, profitability and customer experience in a dynamic digital world.

Mike has 30 years of experience as an entrepreneur and a fortune 500 technology executive in US Domestic and International markets. He is a digital innovator with a track record of leading and leveraging disruptive technology trends and using innovation to lead business and technology transformations to drive business growth.

Mike joined EXL in 2016 after nearly 13 years with ADP. Most recently, as SVP & CIO, he led ADP’s International product and technology organizations in Europe, Latin America, and Asia Pacific regions. Prior to this role, Mike served as CTO for ADP leading the innovation and digital transformation of its cloud solutions for 5 years. He started at ADP as CTO of ADP’s Time & Labor Management Group after his start-up was acquired in 2003.

Ankor Rai

Chief Digital Officer

Over the last 20 years, Ankor has led the growth of very profitable Data/Analytics/AI businesses developing high impact solutions for Fortune 500 Banking, Insurance, Healthcare and Retail, Entertainment & Media clients within North America, UK, and Asia.

As Chief Digital Officer of EXL - a $2BN Nasdaq listed company that provides strategic digital transformation solutions and services to Fortune 500 companies - Ankor's responsibilities include deepening EXL’s cloud/data/analytics/AI capabilities and designing and deploying client digital solutions that deliver the trifecta impact of the improved experience, outcomes and efficiency.

EXL Digital is also charged with building EXL's next growth engine - data/AI powered “thin human” digital solutions and managed services - to solve large industry problems.

In his prior role, Ankor grew EXL's Analytics business from a niche double-digit revenue analytics practice into a $350M+ full-stack analytics powerhouse that is independently reported to the street. Leveraging its differentiated market position of an "enterprise execution partner with a data/analytics core", EXL analytics delivered 24 quarters of continuous revenue growth. Along the way, Ankor led several strategic pivots including the expansion of data/analytics capabilities through organic investment and acquisitions and integration of various domain and technical capabilities to move from services toward solutions. EXL Analytics has been recognized by various industry analysts including Gartner, IDC, and HFS.

Bhavna Newle Chopra

Senior Vice President

Bhavna Newle Chopra is Senior Vice President in Operations Management Department and leads several strategic initiatives. She has a sound understanding of operational parameters, such as client relationship, migrations, workforce planning & optimization and Six Sigma-based process improvement.

A certified Green Belt, Bhavna has held a variety of cross functional leadership positions at EXL, WNS and GE Capital International Services. She has a history of successfully leading large teams, delivering financial results and driving organizational efficiency by redesigning process and leveraging technology.

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