Mr. Kapoor co-founded EXL Inc. in April 1999 and has served as our Vice Chairman and CEO since April 2012 and as a director since November 2002. Mr. Kapoor served as our President and CEO from May 2008 to March 2012, as our Chief Financial Officer (“CFO”) from November 2002 until June 2005 and from September 2006 to March 2007, as our Chief Operating Officer from June 2007 until April 2008 and as President and CFO of EXL Inc. since August 2000. Prior to founding EXL Inc., Mr. Kapoor served as a business head of Deutsche Bank from July 1999 to July 2000. From 1991 to 2000, Mr. Kapoor served in various capacities at Bank of America in the United States and Asia, including India. Mr. Kapoor is the Chairman of the National Association of Software and Services Companies (“NASSCOM”) BPM Council. Since March 2014, Mr. Kapoor has been a director of the New York Tri-State chapter of Pratham USA, a non-profit organization. Mr. Kapoor joined the Board of Directors of the America India Foundation (AIF), a non-profit organization, in January 2018.
Sonila Pokharia is EXL’s Chief Compliance and Ethics Officer (CCO). In this role, Sonila is responsible for leading a world class Compliance and Ethics program.
Sonila brings significant operational compliance experience having worked extensively in the highly regulated insurance industry. Prior to her role as CCO, Sonila led service delivery for EXL’s Life and Annuities business. Joining EXL in 2001, Sonila has made significant contributions to strengthening EXL’s insurance capabilities in Insurance and the business. She was also instrumental in establishing new delivery sites in locations such as Manila, Philippines, and Richmond, VA.
Sonila holds a Masters in Economics from Jodhpur University, India.
Sam Meckey is an Executive Vice President and a member of the EXL Executive Committee. A seasoned executive with a consistent track record of exceptional results, Sam is responsible for driving growth and profitability, and overseeing strategy, capability and solution development for EXL.
Previously, Sam served as President of Optum Global Solutions, overseeing the company's global operations and technology services organization. He held various executive roles with UnitedHealth Group, including Senior Vice President, Population Health, and Chief Operating Officer, Care Management and Advocacy.
Prior to joining UnitedHealth Group, Sam was an officer and a pilot in the United States Navy, completing three overseas deployments to Europe and South America.
Sam holds an undergraduate degree in economics from the United States Naval Academy, as well as a Master of Business Administration degree from Harvard Business School. Sam is actively involved in Catholic Education, serving on the boards of two schools in the Minneapolis area.
Pavan Bagai heads EXL's Operations Management Council; and the company’s Banking, Utilities and Analytics businesses report in to him. He is also responsible for the Business EXLERATOR Framework®, Product Development & Partnerships and business-enabling functions such as Technology, Infrastructure and Process Excellence. He provides leadership to all geographies where EXL has a delivery footprint and to the UK business.
At EXL since 2002, Pavan has played a leading role in operations and several strategic initiatives, including the inception of analytics and business transformation and capability development through organic and inorganic means. Pavan joined EXL after a 17-year career at Bank of America, where he held senior management roles in corporate banking, finance, capital markets and trading in various markets across Asia and Europe.
Pavan is an alumnus of St. Stephen's College, Delhi, India and holds an MBA from Indian Institute of Management, Ahmedabad, India
As Chief Growth Officer, Srivatsan leads the company’s efforts in opening new channels of growth by leveraging his proven track record of identifying, incubating and growing innovative and transformational ventures. In addition to Chief Growth Officer, Srivatsan oversees Sales and Marketing, EXL Consulting and corporate strategy.
Srivatsan brings over 25 years of experience managing rapidly growing organizations. Prior to EXL, Srivatsan was Senior Vice President and Venture Partner at Cognizant, where he spent 14 years holding various senior leadership roles. He significantly grew Cognizant’s Life Sciences and new markets portfolio including Government and Energy & Utilities and accelerated the New Ventures and Digital Solutions portfolio for Healthcare and Life Sciences. He has delivered strong revenue growth, developed large, long-term client relationships, built high performing teams and launched market-leading solutions leveraging analytics, digital technology and as-a-Service delivery. Before joining Cognizant, Srivatsan held several leadership roles in business consulting, IT and eBusiness.
Srivatsan holds a Bachelor of Engineering degree from Birla Institute of Technology and Science and a Master’s Degree from Northwestern University.
Vishal Chhibbar, Executive Vice President and Chief Financial Officer, has over 25 years of extensive experience working with blue chip companies in the areas of M&A, business & financial planning, strategy formulation and evaluation, joint venture management, SEC financial accounting & reporting, procurement, treasury & risk management in diverse markets and economic cycles.
Vishal is responsible for providing key support on all strategic and tactical matters related to budget management, cost benefit analysis, forecasting needs and the securing of new funding. He oversees evaluation of potential alliances acquisitions and mergers. Vishal also serves as the executive leader for Finance and Accounting Business. He provides strategic vision and drive growth and profitability of the business.
Before joining EXL, Vishal was with GE Capital for over 10 years. His senior leadership roles included Regional Head of Group Financial Planning for Strategy and Treasury, GE Capital, Australia and New Zealand, and Chief Financial Officer in South Korea, Indonesia and Malaysia. Prior to this, Vishal spent the earlier part of his career at American Express Bank as well as Xerox in India.
Vishal is a Chartered Accountant and an Associate Member of Certified Practicing Accountant (CPA) Australia and Six Sigma Black Belt Certified.
Vikas Bhalla leads insurance client service and delivery through EXL’s global delivery centers. Vikas is a Six Sigma Master Black Belt and has been with EXL since 2001. During his tenure he has spearheaded multiple client operations across the Insurance, Utilities and Financial Services verticals. Vikas has also held several leadership roles within the company in the areas of migrations, process consulting, Six Sigma, quality compliance, certifications, information security and business continuity. Prior to joining EXL, he worked with GE India and Shriram Fibres in various management positions. Vikas is an engineering graduate from Institute of Technology, Banaras Hindu University, India.
Nalin Miglani is Executive Vice President and Chief Human Resource Officer. He is responsible for building a market-leading, client-centric workforce, growing and nurturing talent on a global scale. Nalin has delivered business-driven HR strategy at global, national and regional levels. He was most recently the Chief HR and Corporate Development Officer for Nutreco, a $5 billion global leader in animal and fish nutrition, where he led the creation of a comprehensive framework for strategic execution and a new rewards strategy, among other initiatives.
Nalin also served as the Chief HR and Communication officer for the $1.5 billion Tata Global Beverages Company, where he focused on organizational design and cultural transformation. He also held various global and regional HR leadership roles around the world during a 10-year career at The Coca-Cola Company.
Nalin holds an MBA from XLRI, Jamshedpur, and a BA in Economics from the University of Delhi.
Ajay Ayyappan is Senior Vice President, General Counsel and Corporate Secretary. He is a member of the Executive Committee and serves as Global Head of the Legal function with responsibility for all legal matters. He leads a team of over 25 attorneys and other legal professionals across EXL operations. Ajay joined EXL in 2007 as an Assistant General Counsel, and immediately prior to his current role he was Deputy General Counsel of the company. Ajay has over 16 years of experience across M&A, commercial contracting, securities, regulatory compliance and corporate secretarial work. He started his career in 2002 as a Corporate Associate at the New York offices of Morgan, Lewis & Bockius LLP.
Ajay holds a Juris Doctor from the Fordham University School of Law where he served as an Editor of the Law Review, and a B.A. from Binghamton University.