EXL’s management and board of directors are committed to corporate governance best practices that incorporate sustainability. Our board and its committees receive regular reports on sustainability risks and opportunities, including those relating to sustainability disclosures, responsible AI, cybersecurity, employee safety, environmental-related efforts, human capital management matters, and corporate governance trends and best practices.
Additionally, we focus on ensuring our stockholder engagement program promotes transparency and an opportunity for our investors to be heard.
Corporate governance and board oversight
EXL's board of directors provides active oversight of sustainability matters, supported by its committees.
Business continuity excellence
EXL’s Business Continuity and Disaster Recovery management systems help us prepare for disruption across infrastructure, technology, people, recovery, crisis response, and pandemic readiness. Our digital platforms, cloud architecture, cyber resilience program, and hybrid workforce strengthen our ability to respond quickly and effectively. EXL’s Business Continuity Management System and Disaster Recovery Management System are aligned with ISO 22301:2019 and industry best practice.
EXL Code of conduct and ethics
An unwavering commitment to ethics and operating with integrity is the foundation upon which EXL’s culture is built. We operate our ethics and compliance program from a perspective of continuous improvement and look to strengthen our culture of integrity by driving high levels of employee engagement through monthly awareness drives on key compliance topics. A strong fraud risk management framework and system of internal controls, as well as regular employee training on ethical professional behavior, also promote compliance across the business.
Find out more in EXL Code of Conduct and Ethics.
Speak Up program
We foster a speak-up culture and encourage employees to raise concerns promptly through our ethics hotline. This whistleblowing channel helps us receive, investigate, and address complaints while reinforcing our values and maintaining an ethical, compliant workplace.
Responsible AI
Data and AI governance play a key role in building scalable, reliable, and secure AI solutions. Good data governance improves data processing time, mitigates bias, aligns data with the intended use case, and delivers high-quality, explainable AI. Our global responsible AI policy and framework reflects EXL’s approach and commitment to achieving trustworthy AI and mitigating AI bias and we have regular independent assessments of our AI governance maturity against industry practices and peers.
Responsible AI governance is a priority from our CEO and board, down to individual employees working with the technology. We also work to upskill our team to support secure AI adoption in complex client environments. Responsible AI governance is overseen by our AI Governance Committee, which is composed of leadership from our legal, engineering, digital, and analytics teams.
Cybersecurity
EXL is highly focused on maintaining a robust and comprehensive cybersecurity and privacy program. This program focuses on identifying and managing a broad range of cybersecurity and data privacy risks on behalf of clients , employees, contractors, and third parties.
We have implemented, maintain, and regularly improve upon our governance, policies and processes, and our tools and technologies, to identify, protect, detect, respond to, and recover from cyber threats, incidents, and attacks.
Corporate culture guided by our core values
At EXL, we are guided by our core values of innovation, respect, integrity, excellence and collaboration. In keeping with those core values, we seek to maintain best practices in corporate governance. Our key governance and ethics policies, our policies governing privacy and information security are all set forth below.
Our corporate culture is rooted in our purposes and five core values.
Governance & ethics policies
Our Corporate Governance Guidelines and Corporate Bylaws codify our corporate governance framework, while our Code of Conduct & Ethics provides our directors, employees and contractors with awareness of their legal and ethical obligations and serves as a framework for day-to-day business decision-making.
Board of directors
Our Board is responsible for providing governance and oversight over the effectiveness of policy and decision-making with respect to our strategy, operations and management, in order to enhance our financial performance and stockholder value over the long term.
Board committees
We have three standing Board Committees: the Audit Committee, the Nominating and Governance Committee and the Compensation and Talent Management Committee.
Privacy and information security
We maintain a comprehensive program that focuses on information security, cybersecurity, data privacy and the protection of our clients' and their customers' confidential personal and sensitive information.
Artificial intelligence bias
We maintain a comprehensive program that focuses on identifying and preventing AI bias.
