People highlights
1.6M
employee training hours in 2025
1500+
employees trained in AI specializations in 2025
100%
of delivery centers are certified to ISO 45001:2018, meeting international standards for occupational health and safety
43%
company-wide representation of women
11K
employee-led innovation ideas submitted to IdeaTank
At the heart of EXL lies a commitment to nurturing our most valuable asset: our people. We put our people, and their growth, at the center of everything we do, investing in their success and cultivating an inclusive culture driven by our core values.
EXL's approach to human capital management (HCM) is built on the conviction that our people are our greatest source of competitive advantage. Our HCM strategy is integrated with our business objectives, ensuring that talent decisions directly support our ability to deliver outcomes for clients. Overseen by our board's Compensation and Talent Management Committee, our people programs are designed to build a future-ready and highly engaged workforce that thrives in an AI-first environment. We measure our progress through regular employee engagement surveys, retention and development metrics, and workforce representation data, holding ourselves accountable to continuous improvement.
Governance: Our people
Talent strategy
Our data- and AI-led talent strategy supports EXL’s business objectives. We identify the skills and roles most critical to our operations, attract and retain top talent, and build a culture of continuous learning that helps colleagues develop digital capabilities at their own pace.
Our reimagined talent model revolves around the establishment of a distributed workforce tailored to meet our diverse talent requirements. Leveraging the power of data, technology, and business insights, we have cultivated a global AI-led talent network that thrives on social connections among our colleagues and alumni collaborations. This strategic approach not only equips us to navigate the dynamic landscape of the talent economy, but also ensures our preparedness for future scalability and expansion.
The Better Way Code
We integrate and activate our culture through the Better Way Code, our culture and activation plan and framework modeled around our core values of collaboration, innovation, excellence, integrity, and respect.
Innovation and people development
Innovation is woven into how EXL operates and how we develop our people. We cultivate a culture of innovation through programs that give employees at every level the tools, space, and encouragement to experiment and create.
Talent acquisition
Our hiring policies focus on identifying high-quality employees who demonstrate a propensity for learning, contribution to client services, and growth. Candidates undergo a variety of tests and interviews before we extend offers for employment. We also conduct background checks on candidates, including criminal background checks as permitted, and as required by clients.
EXL’s long-term client strategy is based around ensuring our people have the skills needed to continue driving sustainable competitive advantages for our clients. To accomplish this goal, we identify the critical skills and roles needed while also ensuring our employees have access to self-learning tools. This empowers our team to develop the digital, AI, and data skills necessary for success anytime, anywhere.
Harnessing the power of varied experience
Inclusion and belonging are core to EXL’s talent strategy. By valuing varied perspectives and experiences, we build an environment where people feel respected, supported, and able to do their best work.
We actively strive to ensure representation and make every individual feel welcomed, valued, respected and supported, and able to participate fully at EXL. Our employee resource groups and affinity networks provide a platform for individual voices to be heard and amplified. These grassroots communities foster camaraderie and support among our employees.
Employee health and safety
EXL prioritizes employee health and wellness. As work and life continue to evolve, we support the whole person—professionally and personally.
As such, our employee health and wellness initiatives serve as a testament to our unwavering dedication to supporting and nurturing the well-being of our workforce. Through comprehensive programs, resources, and initiatives, we empower our employees to prioritize self-care, strike a harmonious work-life balance, and thrive in professional and personal endeavors.
These programs include:
- 24/7 online doctor consultations, discounted medicines, and tests
- Access to counselor support to help employees effectively manage various situations
- Digital town halls, webinars, workshops, and trainings that focus on the psychological and mental well-being of our employees
- Offering yoga, Zumba and meditation classes and guidance on ergonomics for our employees
- Employee assistance programs for employees in India, the United States, United Kingdom, Philippines, and South Africa
- Employee stock purchase plan offered in India, the Philippines, South Africa, the United Kingdom and the United States
- Enhanced insurance coverage
- Paid leave for new parents
Our global health and safety management system is certified to ISO 45001:2018 across all delivery centers, maintaining a consistent standard of occupational health and safety management worldwide. Our facilities target zero lost-time injuries, supported by regular safety audits, emergency response drills, and mandatory EHS training for all on-site employees. Our global EHS team monitors health and safety performance on a quarterly basis, with results reviewed by senior leadership. In addition to physical safety, EXL continues to invest in mental health and wellbeing, reflected in consistently strong scores on employee wellbeing indicators in our annual engagement survey.
