Delivering customized experiences
New brands and an ever-increasing choice of properties are boosting the hospitality market, but companies still need to streamline operations while growing revenue. Leading hospitality companies leverage their consumer’s data to understand buying patterns and behaviors to drive excellent customer experience and loyalty. EXL enables them to do just that by creating value through analytics, advanced technologies, and domain expertise.
What we do
Meeting business objectives at every stage of the customer journey with digital technology, data excellence, advanced marketing and customer analytics.
Digital customer experience
We help clients grow revenue, improve brand loyalty and optimize the experience of their most valuable customers.
Customer management services
Personalization and optimization
Lifecycle digital enabled sales services
Complaint handling and refunds
Reservations
Operations transformation
EXL partners with companies to improve distribution channels to increase customer centricity and reduce costs.
Fraud prevention
Billing, invoicing and collections
Ticketing
Refunds and collections processing
Data and analytics
EXL supports travel leaders with advanced analytics to improve operations and help minimize risk.
Enterprise data management
Customer, operational and risk analytics
Reporting and BI
Revenue management analytics