Claims management
<p>End-to-end claims management for personal and commercial lines</p>
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Transform claims to power growth
Transform claims management using EXL’s deep industry expertise and AI. We partner with insurers to redefine customer experience, optimize costs, and take full advantage of the predictive prowess of data and AI. Together, we can achieve expediting the claims lifecycle while enhancing efficiency and improving adjuster capacity.
Our capabilities provide you with the claims management system you need to proactively determine which claims require attention and the steps needed to reach the best outcomes. The result is minimized leakage, maximized recoveries, and lower expenses.
Redefine every aspect of claims management
Optimize the claims journey from inception to resolution to ensure a seamless experience every step of the way. Enhance results from first notice of loss through the final settlement and subrogation.
Claim initiation and FNOL
<p>Revolutionize claims management by integrating genAI and analytics. Go beyond just streamlining processes by using an innovative approach to deliver better experiences, reduce fraud, and find insights.</p>
Claims investigation
<p>Our claims management systems for insurance simplifies claims investigation, helps identify subrogation opportunities, optimizes fraud detection, and improves claim litigation outcomes.</p>
Claims evaluation
<p>Our review experts reduce cycle times for medical and non-medical claims, increase early settlements, and grow capacity. Enhance case management, utilization review, and medical bill review.</p>
Fraud management
<p>Safeguard your data and claim operations by detecting fraud throughout the claims lifecycle leveraging AI and analytics-driven solutions. Use data to reduce leakage and reach settlements faster.</p>
Litigation and resolution
<p>Control your costs while enhancing your litigation strategy. Our claims management solutions help you see which claims have litigation potential and better allocate your legal team’s resources.</p>
Subrogation and recoveries
<p>EXL works with you to identify subrogation opportunities, determine the best recovery strategy, and execute the right recovery steps for both the auto and property insurance claims lifecycle.</p>
Infusing analytics, data, and AI into claims
Our solutions help proactively avoid claims management issues and deliver the best possible outcomes. Reimagine what’s possible in claims using data and AI.
Proven outcomes
30%
improvement in adjuster capacity using a digitally-enabled claims operating model
~15%
reduction in claim leakage opportunities
30%
reduction in cost per claim
~ 20%
reduction in Complaint / Claim Ratio