Policy administration
<p>Supporting policy administration for commercial and personal lines</p>
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Transforming policy administration operations
Our comprehensive policy administration system solutions support end-to-end policy servicing for insurers. Transform your processes and workflows using our AI, data, and analytics capabilities to enhance employee effectiveness and better serve customers. With our industry expertise and generative AI solutions, we automate your insurance policy administration process flow. Increase efficiencies, reduce IT and operational costs, enable effective resource utilization, and improve customer satisfaction by partnering with EXL.
AI-powered policy admin solutions
Create a competitive differentiator with your insurance policy management system by embedding AI and analytics. Better serve customers, enhance efficiency, and power growth using EXL’s solutions.
Mailroom operations
<p>Power your mailroom operations with AI to reduce document processing time, improves turnaround time, enhance indexing, and accurate data for downstream processing.</p>
Premium audit
<p>Get precise results, on-time service guarantees, and analytic capabilities for commercial line premium audits at all levels and across all auditable exposure types.</p>
Policy servicing
<p>AI- and analytics-based policy support solutions streamline service requests for more efficient policy conversions, endorsements, renewals or cancellations, adjustments, and exception processing.</p>
Customer service
<p>AI-infused customer experience solutions drive personalized customer journeys and real-time insights. Take advantage of genAI across every channel.</p>
Embed AI and data in policy servicing
Transform your policy administration services by using enterprise AI and analytics solutions to attain better outcomes.
Proven outcomes
~ 11%
improvement in quote accuracy
~ 22%
Reduction in cost of operations
~ 30%
Customer query reduction