Optimized solutions for legal support
EXL Legal Support Solutions provides assistance to legal teams across the globe. With multiple disciplines, we provide everyone from insurers to banks to pharma with support solutions dedicated to claims, procurement and general counsel offices. Our team of professional paralegals and attorneys provide assistance in all 50 states on everything from contract review and subpoena redaction to legal bill review and case law research.
What we do
EXL provides Legal Support Solutions to various clients across insurance, healthcare, banking, pharma and information services sectors. EXL’s LSS has a team of attorneys with strong analytical skills, effective communication and relevant experience in the work domain.
Service offerings converge to provide a multi-pronged approach towards legal spend optimization.
General counsel
- End-to-end contracting services
- Legal research
- Compliance services
- External counsel management
- Administrative support
- Legal analytics/innovation solutions
- Document management (including E-Discovery)
Procurement
- End-to-end contracting services
- Supplier administration
- Monitoring of suppliers, contractors and service providers’ performance (SLAs)
- Suppliers' SLA review
- Contract deliverables and obligation (D&O) management
- Contract compliance
- Contract abstraction, indexing and summarization
- Client defined analytics as a service
Claims
- Case creation
- Data management and plan document requests
- Product and regulatory approvals and licensing
- Corporate filings, subsidiary governance
- Subpoenas
- Legal bill teview/outside counsel invoice audit
- Medical/construction record summarization and deposition summarization
- Subrogation recovery and other related activities
- Auditing performance of litigation attorneys
How are EXL Legal Support Solutions different
Comprehensive approach
- Optimized solutions taking into consideration
client metrics, guidelines and preferred positions - We also consider business and legal nuances
and preferences
Reduced cost
- Optimal cost models that offers the potential
for savings - Saves more for the clients than expenses incurred
Risk assessment and management
- Minimizes business and legal risks
- Ensures maximum protection
- Transfers and manages risks with other party’s concord
Rapid TAT/speed
- Transparent, real-time solutions that cut down turnaround times for contract execution
- Deep insight into legal processes dealt as per business expectations on a timely basis
Latest technology and infrastructure
- Proficient in multiple legal bill review platforms: Legal-X, CounselLink and Passport
- Skilled in leveraging the latest contract management tools, such as SAP Ariba, IBM-Emptoris, Coupa and Oracle-Q
- EXL’s proprietary tool MedConnection™ can be tailored as per client’s requirements
Best practices
- Creation of virtual collaboration libraries and repositories for contract clause guide, standard templates and negotiation playbooks for contracts
- Analyze and understand actual business need expectations and benefits
- Workflow recommendations
Proven outcomes
General counsel
For the services of legal bill review and outside counsel invoice auditing and contract management and abstraction, EXL was able to create the following impact:
- 10-15% ROI delivered
- 4,500 contracts processed
- ~1.4M pages processed
Procurement
For services of contract administration and legal support, and end-to-end contact lifecycle support, EXL was able to create the following impact:
- 3,324+ documents processed
- 54% reduction in average cycle time
- 30% reduction in attorney and paralegal time spent in contracts
Claims
For services of subpoena review and redactions, staff counsel support and legal bill review/outside counsel invoice auditing, EXL was able to create the following impact.
- 2.2M pages reviewed
- 100% turnaround time and SLAs delivered
- ~$90,000 - $1M savings per month
Brad leads EXL’s Insurance Platform Services business unit with overall responsibility for delivering solutions and services to meet our insurance clients’ needs. With over 30 years of experience in technology, strategy, and operations, Brad’s focus is on combining technology and services to deliver distinctive capabilities. Brad has over 15 years of Insurance industry experience combined with a rich technology and operations background. Brad joined EXL in 2011 as a part if the acquisition of The Hartford Insurance Group subsidiary, Trumbull Services, of which he was the President.
Sandeep Juneja is Vice President with P&C Insurance Platform Services at EXL. He has spent over 22 years in the field of Insurance & Financial services outsourcing, Transformation, Operations Management and M&A. Sandeep has led large projects combining Technology, Operations and Analytics to deliver value for clients across North America and APAC. He has complete his bachelors in Accounting and Masters in Financial Management and International Finance.
Arun leads EXL’s Digital Intake and Content Extraction Services with overall responsibility for delivering solutions and services to meet our clients’ needs. With 20 years of experience in Operations, Technology and Strategy, Arun’s focus is on combining Domain, Digital and Technology to deliver distinctive capabilities. Arun joined EXL in 2007 and since then has worked with multiple global insurance carriers across multiple geographies spearheading Operations Management, Transformation and Process Excellence.