Improving claims management for life insurers

Improving claims management for life insurers

Life insurers are continually looking for ways to make claims management faster, easier, and more efficient. EXL’s powerful digital solutions can help, not only by providing excellent customer experiences, but also improving employee effectiveness.

With EXL data-led claims management, you’ll gain a better understanding of your customers, cut wait times, improve accuracy, reduce friction points, and simplify your processes end-to-end. Let us help you make better use of your data, from intake to analysis, so you can make better decisions and drive improvements across the claims management function.

Claims management powered <br>by EXL

EXL offers a modern claims experience tailored around specialized talent, AI, and data and analytics capabilities, from intake and completion through adjudication and ongoing claims management.

Medical summarization

Medical summarization

Form accurate, relevant, succinct clinical insights that cut cost, improve productivity, and enrich customer experience with EXL’s MedConnection™ human-AI medical summarization collaboration platform.

Fraud analytics

Fraud analytics

Enable fraud prevention using EXL’s innovative solutions that integrate data end-to-end for better fraud identification and analysis, lower cost, improved pricing, and better customer experiences.

Smart workflow management

Smart workflow management

EXL’s digital workflow management solution, powered by EXL Nervehub™, enables consistent, efficient service delivery, fully controlled by defined process standards.

Smart document processing

Smart document processing

EXL’S XTRAKTO.AI™ intelligent document processing enables rapid mining of unstructured data for faster processing times, reduced operating costs, improved transactional quality, and new data insights.

Operations management

Operations management

EXL’s Nervehub™ solution digitally unifies operational data across the enterprise for real-time visibility and insights that drive improved workforce performance and customer outcomes.

Conversational AI

Conversational AI

EXL’s EXELIA.AI™ conversational AI streamlines omni-channel interactions between representatives and customers while providing continuous insights across the insurance value chain.

Smart Audit

Smart Audit

EXL’s AI-driven Smart Audit solution is predictive in nature, improving decisions and compliance for less financial leakage and fewer penalties, while also increasing audit coverage up to 100%.

Customer 360

Customer 360

Improve your customer experience at all touchpoints using AI-driven capabilities that enable proactive customer engagement, improve self-service, and empower human agents to work faster and smarter.