From intake to adjudication, data and AI improve claims management
The right claims management approach gives life insurers a better understanding of their customers through data, reduces friction points with technologies like generative AI, and improves accuracy with analytics. EXL helps you adopt that right approach.
Our digital solutions let you make better use of your data end-to-end, empowering you to make better claims decisions and drive improvements across the claims value chain.
Providing excellent claims management outcomes
Specialized talent and advanced technologies that help you accomplish your goals.
Intake
<p>The intake process lays the foundation for successful claims management. Use generative AI to develop actionable insights and ensure excellent customer experiences.</p>
Claims completion
<p>Accelerate claims settlement from the initial report to final resolution. Our solutions let you enhance customer satisfaction while reducing operating costs.</p>
Adjudication
<p>Fast, accurate adjudication requires sorting through huge amounts of data and making sense of a complex environment. We use our industry experience and data-led solutions to accomplish those goals.</p>
Ongoing claims management
<p>AI-powered solutions can help you develop insights into ongoing claims and how to best manage them. Our offerings provide you with a real-time view and guidance on active ongoing claims.</p>
An AI-led life insurance claims management system
Create value for your customer and your bottom line by embedding generative AI and analytics into your claims management processes.
Outcomes delivered
15-20%
efficiency gains for claim adjudication
30-40%
cycle time decrease
20-25%
capacity created
10-15%
improvement in claimant experience