Driving strategic advantage in the London Market
At EXL, we partner with London Market leaders to accelerate operational transformation through a data and AI-led approach that enhances visibility, breaks down silos, and unlocks value across the insurance value chain.
By combining deep domain knowledge and expertise in generative AI, machine learning, and advanced analytics, we enable insurers, syndicates, brokers and MGAs/MGUs to transform and modernise core functions while improving responsiveness, risk selection, and client engagement.
Our proprietary and London Market tested solutions combine human-in-the-loop and cloud-native, low-code/no-code platforms to deliver measurable impact: improved combined ratio, faster decision cycles, and a differentiated client experience — all while implementing a paradigm shift in your operating model that delinks FTEs from volume.
In an ever-evolving market, EXL equips you to lead with confidence and agility.
EXL Impact
Powering the success of insurance leaders
20+
Clients across Lloyd’s & London market
1800+
FTEs delivering Operations, Analytics & Transformation
25+
Digital solutions across Specialty insurance lifecycle
$300M+
Value delivered in last 3 years globally
What we do
In today’s market, speed defines quality. To stay ahead, insurers must eliminate silos and enable fast, accurate, and seamless interactions that elevate both customer and employee experiences. As your strategic partner, EXL helps transform operations across underwriting, claims, finance, and support services by combining the right talent with the right technology. We digitise task-heavy workflows, embed AI into the workforce, and deliver actionable insights—driving efficiency, agility, and better business outcomes.
Digital operations management
Data & AI-led digital transformation
Data management & analytics
Consulting services
Who we serve
We partner with Lloyd’s of London market participants to deliver a transformed operating model
Insurance carriers
Brokers
Managing Agent
Collaborative innovation for
competitive advantage
At EXL, we don’t just deliver solutions; we build partnerships. Working closely
with Lloyd’s partners, we prioritise collaboration to ensure that our technologies
and expertise align seamlessly with your business objectives.
Solutions
Solving challenges through technology and insights
Adrian Spieler, Chief Operating Officer at Convex
“EXL not only brings the London market experience but also the experience of implementing transformational solutions alongside transparency and high-quality management information into operations. We see this engagement as an accelerator for delivering operational excellence to our brokers and clients.”
Proven outcomes
Our ongoing work with Lloyd’s managing agents showcases our ability to deliver outcomes that matter.
Testimonials
Our clients’ success is our success
Join us in transforming insurance
For Lloyd’s of London syndicates and managing agents interested in driving innovation,
EXL provides a roadmap for meaningful transformation. Whether optimising underwriting,
enhancing regulatory compliance, or accelerating claims management, our tailored solutions
deliver clear, measurable results.
