London Market
Contact usPartnering with general insurers to drive business forward
EXL’s data- and AI-led approach provides digital insurance solutions across the value chain, helping transform operations by eliminating information silos and providing a complete view into processes and customers.
Combining our industry expertise with genAI, machine learning, and analytics, we bring digital dexterity to help our customers succeed. Leveraging our proprietary property and casualty insurance solutions, we help you provide a differentiated customer experience while reducing cost. These solutions are low code/no code platform tech stacks that are AI-powered, analytics-driven, and cloud native to quickly drive maximum value.
EXL Impact
Powering the success of global industry leaders
20+
Clients across Lloyd’s & London market
1800+
FTEs delivering Operations, Analytics & Transformation
25+
Digital solutions across the P&C value chain
$300M+
Value delivered in last 3 years globally
What we do
Serving as your strategic partner, we will work with you to digitally transform your insurance operation to enable data-driven business decisions. EXL's cloud-first industry solutions and domain expertise are combined with AI, machine learning, analytics and platforms to implement a flexible, customer-focused approach to delivering end-to-end outcomes.
Digital Operations
Data and AI-led P&C
Data and analytics
Specialized industry solutions
Who we serve
We partner with clients to deliver data-driven insurance tech solutions
Lloyd's of London
Intermediaries
Personal Lines
Lloyd’s of London and EXL: Elevating Insurance for a Modern Era
Trusted Partners, Transformative Outcomes
Lloyd’s of London has long been synonymous with innovation and precision in the insurance industry. At EXL, we are proud to partner with some of Lloyd’s key players, delivering strategic solutions that streamline operations, enhance customer experiences, and unlock tangible business value. Through our deep expertise in digital transformation and industry-focused analytics, we enable syndicates and managing agents within the Lloyd’s ecosystem to stay competitive in an evolving insurance landscape.
Solving Challenges with Technology and Insights
EXL’s partnership with Lloyd’s marketplace members addresses some of the most pressing challenges insurers face today.
Core Focus Areas Include:
- Streamlined Operations
Legacy systems and siloed data often hinder operational efficiency. By leveraging cloud-based platforms and advanced process automation, we integrate disparate systems to create cohesive workflows and real-time scalability. Our solutions are designed to optimise cost structures while maintaining the exceptional standards expected within Lloyd’s.
- Maximising Underwriting Insights
Lloyd’s insurers thrive on accurate risk assessments. Our proprietary AI and machine learning tools analyse vast quantities of both structured and unstructured data, allowing underwriters to make faster, more predictive decisions. From pricing models to portfolio management, we transform data into actionable insights.
- Enhancing Claims Management
The claims process can make or break customer satisfaction. Backed by intelligent automation, EXL facilitates streamlined claims processing, reducing response times and optimising accuracy. Our solutions enhance transparency and enable proactive fraud detection, delivering measurable impact to both operational efficiency and customer loyalty.
- Regulatory and Risk Compliance
The global compliance landscape is increasingly complex. EXL ensures Lloyd’s syndicates remain equipped to meet evolving regulatory expectations through sophisticated risk analytics, automated reporting, and rule-based compliance monitoring.
Proven Success with Lloyd’s Partners
Our ongoing work with Lloyd’s managing agents showcases our ability to deliver outcomes that matter.
Results Include:
- 25% Reduction in Operational Costs
Implemented cloud-based automation to optimise underwriting support services. - 30% Faster Policy Turnaround Time
Enhanced operating systems for improved syndicate-level efficiency. - Enhanced Risk Models
Developed predictive analytics solutions that improved coverage accuracy and pricing by up to 20%. - Improved Claims Cycle Times
Introduced smart workflows that reduced claims processing times by an average of 15 (xx)days.
Collaborative Innovation for Competitive Advantage
At EXL, we don’t just deliver solutions; we build partnerships. Working closely with Lloyd’s partners, we prioritise collaboration to ensure that our technologies and expertise align seamlessly with your business objectives.
We are uniquely positioned to bridge the complexities of insurance with the power of digital technology—helping Lloyd’s syndicates evolve while preserving the integrity and ingenuity that define the market.
Join Us in Transforming Insurance
For Lloyd’s of London syndicates and managing agents interested in driving innovation, EXL provides a roadmap for meaningful transformation. Whether optimising underwriting, enhancing regulatory compliance, or accelerating claims management, our tailored solutions deliver clear, measurable results.
Book a conversation with our insurance transformation experts today. Together, we can unlock new possibilities for your business.
Insurance solutions
Evolving solutions for evolving needs
“EXL not only brings the London market experience but also the experience of implementing transformational solutions alongside transparency and high-quality management information into operations. We see this engagement as an accelerator for delivering operational excellence to our brokers and clients.” Adrian Spieler, Chief Operating Officer at Convex.
