London Market
Contact usDriving strategic advantage in the London Market
At EXL, we partner with London Market leaders to accelerate operational transformation through a data and AI-led approach that enhances visibility, breaks down silos, and unlocks value across the insurance value chain.
By combining deep domain knowledge and expertise in generative AI, machine learning, and advanced analytics, we enable insurers, syndicates, and brokers to transform and modernise core functions while improving responsiveness, risk selection, and client engagement.
Our proprietary and London Market tested solutions combine human-in-the-loop and cloud-native, low-code/no-code platforms to deliver measurable impact: improved combined ratio, faster decision cycles, and a differentiated client experience — all while implementing a paradigm shift in your operating model that delinks FTEs from volume.
In an ever-evolving market, EXL equips you to lead with confidence and agility.
EXL Impact
Powering the success of insurance leaders
20+
Clients across Lloyd’s & London market
1800+
FTEs delivering Operations, Analytics & Transformation
25+
Digital solutions across Specialty insurance lifecycle
$300M+
Value delivered in last 3 years globally
What we do
In today’s market, speed defines quality. To stay ahead, insurers must eliminate silos and enable fast, accurate, and seamless interactions that elevate both customer and employee experiences. As your strategic partner, EXL helps transform operations across underwriting, claims, finance, and support services by combining the right talent with the right technology. We digitise task-heavy workflows, embed AI into the workforce, and deliver actionable insights—driving efficiency, agility, and better business outcomes.
Digital operations management
Data & AI-led digital transformation
Data management & analytics
Consulting services
Who we serve
We partner with Lloyd’s of London market participants to deliver a transformed operating model
Insurance carriers
Brokers
Managing Agent
Lloyd’s of London and EXL: Elevating Specialty insurance for a modern era
“EXL not only brings the London market experience but also the experience of implementing transformational solutions alongside transparency and high-quality management information into operations. We see this engagement as an accelerator for delivering operational excellence to our brokers and clients.” Adrian Spieler, Chief Operating Officer at Convex.
Trusted Partners, Transformative Outcomes
Lloyd’s of London has long been synonymous with innovation and precision in the insurance industry. At EXL, we are proud to partner with some of Lloyd’s key players, delivering strategic solutions that streamline operations, enhance customer experiences, and unlock tangible business value. Through our deep expertise in digital transformation and industry-focused analytics, we enable carriers, brokers and managing agents within the Lloyd’s ecosystem to stay competitive in an evolving insurance landscape.
Solving challenges through technology and insights
EXL’s partnership with Lloyd’s marketplace members addresses some of the most pressing challenges market participants face today.
- Streamlined & Managed Operations
Legacy systems and siloed data often hinder operational efficiency. By leveraging cloud-based platforms and advanced process automation, we integrate disparate systems to create cohesive workflows and real-time scalability. Our solutions are designed to optimise cost structures while maintaining the exceptional standards expected within Lloyd’s. Combining this with our domain expertise and talent pool, we delivered managed operational services to let you focus on business growth.
- Maximising Underwriting Insights
Lloyd’s insurers thrive on accurate risk assessments. Our proprietary AI and machine learning tools analyse vast quantities of both structured and unstructured data, allowing underwriters to make faster, more predictive decisions. From pricing models to portfolio management, we transform data into actionable insights.
- Enhancing Claims Management
The claims process can make or break customer satisfaction. Backed by intelligent automation, EXL facilitates streamlined claims processing, reducing response times and optimising accuracy. Our solutions enhance transparency delivering measurable impact to both operational efficiency and customer loyalty.
- Regulatory and Risk Compliance
The global compliance landscape is increasingly complex. EXL ensures Lloyd’s participants remain equipped to meet evolving regulatory expectations through sophisticated risk analytics, automated reporting, and rule-based compliance monitoring. We can also help you understand and implement regulatory requirements through our consulting services.
Proven Success with Lloyd’s Partners
Our ongoing work with Lloyd’s participants showcases our ability to deliver outcomes that matter.
Results Include:
- 45% Reduction in Operational Costs
Implemented cloud-based automation driven BPaaS to optimise underwriting support services. - 50% Faster Policy Turnaround Time
Enhanced holistic operating ecosystem for streamlined processing and faster turnaround. - Enhanced Risk Models
Developed predictive analytics solutions that improved coverage accuracy and pricing by up to 20%. - Improved Claims Cycle Times
Introduced smart workflows that reduced claims processing times by an average of 10 days.
Collaborative Innovation for Competitive Advantage
At EXL, we don’t just deliver solutions; we build partnerships. Working closely with Lloyd’s partners, we prioritise collaboration to ensure that our technologies and expertise align seamlessly with your business objectives.
We are uniquely positioned to bridge the complexities of insurance with the power of digital technology—helping Lloyd’s syndicates evolve while preserving the integrity and ingenuity that define the market.
Join Us in Transforming Insurance
For Lloyd’s of London participants interested in driving innovation, EXL provides BlueprintTM services to develop a roadmap for meaningful transformation. Whether optimising underwriting, enhancing regulatory compliance, or accelerating claims management, our experienced approach and tailored solutions deliver clear, measurable results.
Book a conversation with our insurance transformation experts today. Together, we can unlock new possibilities for your business.
