Retail Analytics
Enhancing every point in the retail value chain
Today's customer is savvier, better informed and has more expectations than ever before. In fact as tastes specialize and data proliferates, today's customers are increasingly requiring a "segment of one." Retail and marketers need to respond with real-time pricing and optimized promotions across multiple channels.
EXL has advanced analytical capabilities that can enable efficiency and profitability across all points in the retail value chain. EXL partners across client stakeholders to enhance different stages of customer lifecycle and deliver business impact by providing the insights that drive business decision making.
What we do
We get it. Retailers increasingly demand that service providers address top-of-mind objectives.
To meet today's challenges, EXL offers a wide variety of solutions.
Marketing & digital
Multi-channel marketing strategy
Pricing and promotion strategy
Campaign management
Media mix modeling
Spend optimization
Integrated off- and online profiles
Market basket analysis
Recommender engines
Pay-per-click campaign effectiveness
Store/Merchandising
Store layout optimization
Planogramming
Staffing optimization
Store performance forecasting
Loss prevention/reduction
Product localization
Shrink prediction
Store feature optimization
Product management
Product portfolio analysis
Demand forecasting
Brand analysis
Vendor management
Inventory/markdown optimization
Cross-sell/up-sell opportunities
Competitive intelligence
Offer and collateral optimization
Assortment optimization
Supply chain opportunities
Customer experience
Customer segmentation
Lifetime value
User experience modeling
Loyalty/attrition modeling
Discounting
CSAT/customer satisifaction drivers
Customer product affinity analysis
Affiliate programs
Reactivation campaign/win back strategy
Client testimonials
Reports & research
A 2022 Gartner® Peer Insights™ Customers’ Choice for Dat...
Reports & research
A 2022 Gartner® Peer Insights™ Customers’ Choice for Data and Analytics Service Providers
<p>We believe, this recognition highlights our goal of providing best-in-class data and analytics services to our clients and guiding clients along their data-led transformation journey.</p>
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Reports & research
<p>We believe, this recognition highlights our goal of providing best-in-class data and analytics services to our clients and guiding clients along their data-led transformation journey.</p>
Solution sheet
EXL Data & Analytics Overview
Solution sheet
EXL Data & Analytics Overview
<p>From geopolitical events to supply chain disruptions to volatile economic cycles, businesses across industries are facing unprecedented shifts. And those who adapt quickly have a distinct advantage over those who wait.</p>
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Solution sheet
<p>From geopolitical events to supply chain disruptions to volatile economic cycles, businesses across industries are facing unprecedented shifts. And those who adapt quickly have a distinct advantage over those who wait.</p>
Infographic
EXL Retail Services drive success in global digital mark...
Infographic
EXL Retail Services drive success in global digital marketplace
EXL helps retail companies drive sustained growth and profitability by generating data-driven business insights and delivering world-class intelligent operations.
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Infographic
EXL helps retail companies drive sustained growth and profitability by generating data-driven business insights and delivering world-class intelligent operations.
Case study
EXL creates $23M impact for shop direct
Case study
EXL creates $23M impact for shop direct
<p>Shop Direct began as a catalog retailer more than 80 years ago, with the goal of “making good things more easily accessible to more people.” For decades, the arrival of this U.K. company’s catalog was a much-anticipated event, giving more than 30 million recipients the opportunity to shop for everything from shoes to sofas from the comfort of their homes—as well as flexible ways to pay for the goods.</p>
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Case study
<p>Shop Direct began as a catalog retailer more than 80 years ago, with the goal of “making good things more easily accessible to more people.” For decades, the arrival of this U.K. company’s catalog was a much-anticipated event, giving more than 30 million recipients the opportunity to shop for everything from shoes to sofas from the comfort of their homes—as well as flexible ways to pay for the goods.</p>
EXL in the news