Utilities

Utilities - Overview
<p>Data-led smarter insights and outcomes</p>
Get in touch

The future for utilities starts with EXL today

Utility companies worldwide are seeking to preserve profits in a heavily regulated and inflationary marketplace, largely using aging infrastructures, while catering to the increasing demand for “net zero” emissions from customers and regulators. Customers at every level are struggling to pay their bills – even as they demand more fluid customer experience and energy conservation at all costs. Has there ever been a better time for transformation in the utilities sector? EXL offers the domain expertise, digital savvy, and robust analytics capabilities you need to take charge now.

Who we serve
EXL's advanced analytics, generative AI and cloud capabilities help organizations drive actionable insights at speed.
Field and metering support
Field and metering support
<p>Data-led solutions to lower costs and enhance field worker productivity and satisfaction</p>
Net Zero
Net Zero
<p>Empowering energy companies' journey to “net zero” with data-driven strategies and enriched AI-powered customer engagements</p>
Retail operations and customer experience
Retail operations and customer experience
<p>Enabling energy and water organizations, through data, digital, and domain expertise, to boost customer experience and compliance, while also reducing costs</p>
Utilities solutions
Evolving solutions for evolving needs
Customer experience
Customer experience
<p>Deliver excellent customer experience in a digital connected future</p>
Explore more
Data analytics
Data analytics
<p>Drive smarted business decisions through data and advanced analytics</p>
Explore more
Data-driven finance
Data-driven finance
<p>Discover deep actionable insights faster</p>
Explore more
Digital & AI solutions
Digital & AI solutions
<p>Infuse AI and digital into your business to drive better outcomes</p>
Explore more

Why EXL Utilities

EXL has served the utilities industry for more than 20 years, devising practical solutions that make sense of data to make human efforts more valuable, meaningful, and rewarding.

Our global team, numbering more than 6000 resources, stands ready to assist in building more customer-centric and compliant operations, deeper insights through analytics, and lower cost through our AI-powered digital solutions that have returned more than $90M in value to our clients worldwide over the last 5 years.

As effective partners, we have received accolades across the industry and continue to build our client and knowledge base with every engagement. Be proactive and succeed. Take a closer look at EXL.

Get in touch

Leader

in Everest Group Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® 2024

Business Services Programme of the Year

in Global Sourcing Association (GSA) UK Awards 2024

Major Player

in IDC MarketScape for Artificial Intelligence Services 2023

Testimonials
Our clients’ success is our success
thumb-img Watch Video
Daniel Norman British Gas Transforming customer experience with the power of generative AI
thumb-img Watch Video
Chris Pollard Thames Water, UK Transforming customer experience with people, data and partnership
thumb-img Watch Video
Matthew Egan British Gas Transforming customer experience with people, data and partnership
Insights
Explore the latest perspectives
card-img
EXL’s MIA improves customer experience for a large UK en...
View Case study
card-img
Digital transformation for an energy provider
View Case study
card-img
How utilities providers can manage increasing customer d...
View White paper