Utilities
Charting the future for utilities
Developments such as shifting regulations, the rise of smart meters, and the rising importance of delivering excellent customer experiences are pushing utilities organizations to make better use of their data. Partnering with EXL lets organizations have the domain expertise, digital dexterity, and robust analytics capabilities to not only react to these current factors, but proactively identify future trends and turn them into opportunities for growth. Our collaborative approach lets utilities companies power increased profitability and deep insights into customer journeys.
What we do
Integrated products and solutions for all of your current and future customer needs.
Improving the quality, speed and flexibility of work through new forms of automation.
Manage end-to-end customer journeys by delivering data-driven insights in real-time.
A design thinking approach to uncover the opportunities to better serve your customers.
Utilities solutions
EXL Nerve Hub™
EXL Paymentor℠
Why EXL Utilities
With many leading utilities as clients, we have a firm grasp on the industry and where it’s going.
With a best-in-class understanding of the customer journey and next-gen technology, EXL helps our clients leverage the proliferation of data to acquire new customers, deliver on their customer services promises, and secure customer loyalty.
We partner with you to improve your bottom line and your customer’s experience, an increasingly important metric in an industry facing increasing customer demands.