Utilities Analytics
Better customer insights and experiences
Utilities companies are trying to balance four areas: competitiveness, regulation, security of supply and mitigating the environmental impact. EXL enables utility clients to remain competitive by using data and advanced analytics to deliver better customer experience and grow their business profitably.
What we do
EXL’s leading-edge analytics and data management solutions combine deep industry knowledge and technology expertise to consistently deliver positive business outcomes for our clients while managing regulatory requirements.
Customer & marketing
Customer segmentation
Marketing modeling
Credit risk profiling
Econometric modeling
Building product proposition
Churn modeling
Contact center analytics
Demand forecasting and capacity planning
Exceptions management
Home move out/in analysis
Accelerated debt management
Cost to serve analysis
NPS survey
Digital & network
Data strategy for customer acquisition
Customer segmentation
Engagement analysis
Dormant account analysis
Preventive asset maintenance
Load balancing and fault detection
Fraud analytics
Micro-generation and grid impact
Data quality & MI reporting
Governance and data asset creation, data quality and controls framework and dat…
Key metrics and data quality dashboard
Single customer view
Design and development of business metrics driven reporting and MI
Smart metering analytics
Asset reconciliation
Stranded asset valuation
In-home information dashboard
Innovative pricing propositions
Demand response programs
Client testimonials
Reports & research
A 2022 Gartner® Peer Insights™ Customers’ Choice for Dat...
Reports & research
A 2022 Gartner® Peer Insights™ Customers’ Choice for Data and Analytics Service Providers
<p>We believe, this recognition highlights our goal of providing best-in-class data and analytics services to our clients and guiding clients along their data-led transformation journey.</p>
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Reports & research
<p>We believe, this recognition highlights our goal of providing best-in-class data and analytics services to our clients and guiding clients along their data-led transformation journey.</p>
Solution sheet
EXL Data & Analytics Overview
Solution sheet
EXL Data & Analytics Overview
<p>From geopolitical events to supply chain disruptions to volatile economic cycles, businesses across industries are facing unprecedented shifts. And those who adapt quickly have a distinct advantage over those who wait.</p>
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Solution sheet
<p>From geopolitical events to supply chain disruptions to volatile economic cycles, businesses across industries are facing unprecedented shifts. And those who adapt quickly have a distinct advantage over those who wait.</p>
White paper
Customer centric omni-channel marketing for utilities
White paper
Customer centric omni-channel marketing for utilities
<p>Utilities consumers today are more empowered because of an increase in options to choose from, the ease of shifting to competitors, and better product knowledge. Digitalization is bringing forth this change, along with a significant increase in touchpoints with the customer.</p>
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White paper
<p>Utilities consumers today are more empowered because of an increase in options to choose from, the ease of shifting to competitors, and better product knowledge. Digitalization is bringing forth this change, along with a significant increase in touchpoints with the customer.</p>
Reports & research
Exelia.AI and MIA Solutions transform customer experienc...
Reports & research
Exelia.AI and MIA Solutions transform customer experience
<p>This IDC Perspective analyzes the digital transformation (DX) journey implemented by EXL on behalf of its client, British Gas. A relationship that started with traditional business process outsourcing services has evolved with implementations of robotic process automation (RPA) and now a revamp of the customer journey with EXL's Exelia.Al conversational Al solution and EXL's Management Information Assistant (MIA) tool.</p>
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Reports & research
<p>This IDC Perspective analyzes the digital transformation (DX) journey implemented by EXL on behalf of its client, British Gas. A relationship that started with traditional business process outsourcing services has evolved with implementations of robotic process automation (RPA) and now a revamp of the customer journey with EXL's Exelia.Al conversational Al solution and EXL's Management Information Assistant (MIA) tool.</p>
Reports & research
EXL visionary in 2021 Gartner Magic Quadrant for data an...
Reports & research
EXL visionary in 2021 Gartner Magic Quadrant for data and analytics service providers
<p>EXL is thrilled to be recognized as a Visionary in Gartner’s 2021 Magic Quadrant for Data and Analytics Service Providers. We believe this is a validation of the investments we’ve made to build our capabilities throughout the spectrum of advanced analytics: customizable analytics solutions combining domain expertise and data assets, partner-based models for co-developing innovative products with clients, and our ability to create industry solutions with...
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Reports & research
<p>EXL is thrilled to be recognized as a Visionary in Gartner’s 2021 Magic Quadrant for Data and Analytics Service Providers. We believe this is a validation of the investments we’ve made to build our capabilities throughout the spectrum of advanced analytics: customizable analytics solutions combining domain expertise and data assets, partner-based models for co-developing innovative products with clients, and our ability to create industry solutions with...
EXL in the news