Utilities Digitized Processes
Digitized processes
Improve customer experience and reduce failure demand
Many utilities struggle with manual operational processes due to their slow, inconsistent and expensive nature. By leveraging advanced workflow solutions and robotics, utilities can optimize their operations and free employees to focus on work that improves customer experience. EXL combines analytics, data and AI to help companies drive improved outcomes.
What we do
Utilities need to improve workflow, enhance SLAs and reduce cycle times. To meet these challenges, EXL offers multiple solutions.
Digital workforce optimization
Streamline workflow to reduce cost to serve with improved customer outcomes
Work prioritization and distribution
Increase resource capacity
SLA and customer outcome monitoring
Strategic planning and forecasting
Advanced automation & robotics
Automating repetitive and manual work is producing significant results in operations beyond cost reduction
Decreased cycle times
Increased throughput
Enhanced flexibility and scalability
Improved accuracy
Detailed data capture
Increases employee time spent on value-add work
Billing & CRM platform
Cloud-based customer centric billing and CRM platform
Improve customer satisfaction
Embed regulatory compliance
Improve revenue streams, cash flow and reduce write-offs
Flexibility and scalability to meet customer demands
Reduce CAPEX investments
