EXL named a Leader in the ISG Provider Lens™ for Power and Utilities – Services and Solutions Report 2022

EXL has been recognised as a leader across Intelligent Business Process Management Services

EXL has been recognised as a leader across Intelligent Business Process Management Services (iBPMS) and Customer Information Systems (CIS) categories in the 2022 ISG Provider Lens™ for Power and Utilities – Services and Solutions report.

Strength

The latest ISG Provider Lens™ for Power and Utilities – Services and Solutions report compares the strengths and differentiators of providers across the U.K. utilities and energy sector. With the global power and utilities industry dominated by decarbonisation, decentralisation, and digitisation headwinds, the industry in the U.K. is considered to be three to five years ahead of North America in adopting new technology and regulations. With the U.K. facing challenges around energy transition, changing consumer preferences, rising energy costs, net zero, and sustainability, energy providers need first-class data analytics capabilities to fully understand their customers’ needs.

Analytics report

The report highlights EXL’s deep data and analytics capabilities and expertise that we’ve strengthened through our acquisition of Clairvoyant the global data, AI, and cloud services firm in December 2021. Alongside EXL’s extensive talent and expansive network of partners, our data-led cloud- native digital solutions such as EXELIA. AITM, EXL PaymentorSM, XTRAKTO.AITM, and MIA that help customers embrace digital technologies were also referenced as a key differentiator in being recognised as a leader in two service categories.

"We are delighted to be recognised as a Leader in this year’s ISG Provider Lens™ for Power and Utilities – Services and Solutions Report 2022. With today’s energy and utilities sector facing huge challenges, understanding customer needs has never been more important. Intelligent, data-led analytics holds the key to this challenge, and our recognition in this year’s report only cements our commitment to developing first-class, domain-specific technology solutions together with our utility clients."

Rahul Arora, Senior Vice President and Head of Emerging Business Unit UK & Europe


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