Digital-first claims TPA for P&C Insurance

EXL and Xceedance collaborate on digital-first claims TPA - first of its kind for the P&C insurance industry

A recent survey across 60+ US P&C carriers suggests six key challenges they face with their current TPAs

Limited visibility into claims data due to outdated or low-sophistication technology and lack of digital investments
Limited visibility into claims data due to outdated or low-sophistication techn…
Disparate FNOL strategy
Disparate FNOL strategy
Underwhelming service levels and lack of specialized digital talent
Underwhelming service levels and lack of specialized digital talent
Limited focus on influencing claims outcomes
Limited focus on influencing claims outcomes
Focus on efficiency to the detrinent of customer experience and effectiveness
Focus on efficiency to the detrinent of customer experience and effectiveness
Inability to handle high claims volume during peak CAT season
Inability to handle high claims volume during peak CAT season

What do carriers want from TPA partners?

Insurance


Our solution

Insurance


Key components of the solution

Designed to be a true extension of the insurer’s claims team

  • FNOL and claim setup
  • Digital intake
  • 24X7 claims contact center
  • Document indexing
  • Virtual adjustment and estimations
  • Payment processing
  • Legal bill review
  • Quality assurance auditing
  • Subrogation
  • Fraud and SIU
  • Licensed desk adjusting for daily and CAT events
  • Print and mail operations
  • Field inspections
  • Medical bill review
  • Regulatory reporting

Digital delivery model

  • Integrated and streamlined workflows enabled by a leading digital TPA technology platform

Flexible and aligned pricing options including transaction- and FTE-based pricing

  • Customized reporting updated daily
  • Data visualization and analytics
  • Virtual adjustment solution
  • Subrosource™
  • Property Inspections
  • Smart Audit™
  • Field inspection technology


Value proposition

Serve as a strategic partner to carriers by shifting from reactive to proactive risk management

Insurance

Why choose our solution?

Key benefits

Value

Modular platform and solutions with access to real-time actionable insights
Modular platform and solutions with access to real-time actionable insights
Omni-channel, digital claims intake platform with proactive customer engagement
Omni-channel, digital claims intake platform with proactive customer engagement
Experienced, in-house licensed claims adjustors
Experienced, in-house licensed claims adjustors

Impact

2% increase in NPS
10-15% improvement in early settlement
5-10% reduction in operational expenses
5-10% reduction in operational expenses
2% increase in NPS
2% increase in NPS

To learn more about our solution, contact: