EXL 2025 Enterprise AI Study: Banking and Capital Markets Executive Summary
2025 EXL Enterprise AI Study: Banking and Capital Markets Executive Summary
Transforming CX, risk, and fraud detection with AI
2025 ENTERPRISE AI STUDY
Banking and Capital Markets Executive Summary
EXL surveyed 50 U.S. banking and capital markets executives on how they’re using AI today. Their responses provide a look at where they’re deploying AI, the biggest challenges in scaling the technology, and what separates leaders from laggards.
KEY FINDINGS
This summary provides a key look at highlights from the report for the banking and capital markets sector, including:
- 01Where organizations are embedding AI in the workflow
- 02How widespread genAI use is in areas including customer experience, fraud detection, and credit and mortgage lending
- 03The success rates for reducing costs, improving profits, and other goals for AI
Making AI real for business
Gain insights into what strategies organizations are using in harnessing AI’s growing power to generate superior business impact and outcomes. Explore these and other findings in the report summary:
And get in to discuss how EXL can help you power your AI leadership.