EXL EXELIA.AI for Travel Management Companies (TMCs)
Highly intelligent human-like A.I. for TMCs is now a reality
£9.7B by 2025 from £3.5B in 2020 - Predicted growth for the global conversational AI market
What EXL EXELIA.AI™ can deliver for TMC
30-40%
Contact deflection
10-12%
Improvement in the customer experience
20-25%
Reduced cost to serve
0%
Abandonment rate
What does this mean for TMCs?
Reduced business travel bookings
Mounting pressure on staffing costs
A greater focus from clients on service over price
Increasing demand for improved customer experience from clients and their employees
Discover more about what EXL EXELIA.AI™ can do to improve your CX – request a demo at lookdeeper@exlservice.com