EXL introduces Exelia.AI™ for retailers
A new, post-pandemic, normal for retailers
Most major retailers say the pandemic’s impact will be permanent. 90% of retailers believe online transactions will continue at their current levels, or increase over the next few years1 . Today, every retailer is investing in strengthening their omnichannel capabilities. It’s important to maintain communications with customers to keep them loyal to your brand.
The priorities of today’s retailers include:
1 https://taulia.com/company/news/press-releases/pandemics-impact-will-be-permanen
What does this mean for Retailers?
Call duration and volume will continue to increase
Creates a need for unique customer experiences to grow customer retention
Mounting staffing costs and labor shortages are here to stay
The ability to instantaneously connect with customer’s journey across multiple buying channels will become a key differentiator
Exelia gives you options
The time for retailers to act is now
Retailers have an elusive but shrinking window of opportunity to differentiate themselves in the crowded marketplace by providing unique customer experiences. Let this human-like A.I. solution help you elevate your customer journey.
Discover more about what Exelia can do to improve your CX – request a demo.