EXL introduces Exelia.AI™ for retailers

Exelia.AI for Retailers

 

A new, post-pandemic, normal for retailers

Most major retailers say the pandemic’s impact will be permanent. 90% of retailers believe online transactions will continue at their current levels, or increase over the next few years1 . Today, every retailer is investing in strengthening their omnichannel capabilities. It’s important to maintain communications with customers to keep them loyal to your brand.

The priorities of today’s retailers include:

The priorities of today’s retailers

1 https://taulia.com/company/news/press-releases/pandemics-impact-will-be-permanen

What does this mean for Retailers?

Call duration and volume will continue to increase

Call duration and volume will continue to increase

Creates a need for unique customer experiences to grow customer retention

Creates a need for unique customer experiences to grow customer retention

Mounting staffing costs and labor shortages are here to stay

Mounting staffing costs and labor shortages are here to stay

The ability to instantaneously connect with customer’s journey across multiple buying channels will become a key differentiator

The ability to instantaneously connect with customer’s journey across multiple buying channels will become a key differentiator

Exelia.AI for RetailersExelia.AI for Retailers

Exelia gives you options

Exelia gives you optionsExelia in a Nutshell

 

The time for retailers to act is now

Retailers have an elusive but shrinking window of opportunity to differentiate themselves in the crowded marketplace by providing unique customer experiences. Let this human-like A.I. solution help you elevate your customer journey.