Who’s minding the robots?
If you use technology to run your business, validating your automated assets, is a wise and timely practice
Robots, including robotic process automations (RPA), AI, machine learning, large language models like ChatGPT, and other programmable technologies, do as they are told. But like any “bad genie” that follows instructions to the letter, your automatons may not be delivering as desired. Privacy breaches, regulatory non-compliance, poorly written code, unexpected outcomes, and excessive manual exceptions-handling all point to trouble. That’s why it’s a good practice to audit your automation. Coupled with EXL’s seamless integration solutions, auditing automation has become even more efficient and hassle-free for our clients.
AI spending by industry
Significant growth is expected across sectors until 2030. Industries like healthcare are investing heavily in AI to improve patient care and diagnostics. Finance firms are using AI for fraud detection. Manufacturers use it for process optimization and efficiency.
What to expect from an automation audit
etc.)
Why you may want to audit your automation beyond annual reviews
Regulatory
requirement
01
Checking before going live with a system upgrade or change
02
Experiencing unexpected system outcomes or glitches
03
Creating infrastructure automations
04
Key ingredients of an automation audit
Data security validation
Access controls, encryption, third-party compliance
Code review
Validate scripts, source code, algorithms, models
Compliance review
Including relevant laws, regulations, industry standards
Accuracy check
Verify data capture, processes, and output
Process validation
Ensure correct transaction recording and processing
Access and permission validation
Access control over roles and administrators
Change management controls
Authorizations, approvals, pre- and post-migration
Performance evaluation
Identify areas for optimization (response times, system utilization, throughput, etc.)
Third-party validation
Security, compliance within contractual obligations
Disaster recovery and business continuity
Options in the event of disruptions
Ensure high quality automation, compliance, and outcomes with EXL
EXL brings a depth and breadth of industry process and technology expertise to your automation audit. We have the proven tools, talent, and methodologies you need to complete your audit quickly and efficiently. From performing a current-state analysis to providing a remedial roadmap and corrective execution, EXL ensures your ability to perform at the highest levels of security, compliance, and output.
Hold your AI-based technology and system automation accountable with support from EXL’s automation audit
To learn more, please contact us:
Jagmeet Singh
jagmeet.singh@exlservice.com
Kalpesh Chopada
kalpesh.chopada@exlservice.com