A Leader and a Star Performer in Everest Group Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023

Leadership perspective

Abhi Kothari

“Amid rapid digital transformation and rising customer demands for digital tailored solutions, coupled with cyber threats and competitive pricing pressures, enterprises are turning to service providers that deliver specialized, data-driven solutions for both cost efficiency, and enhanced customer experience. EXL’s expansion across the UK and APAC region, fueled by integrating the generative AI ecosystem within a secure and compliant infrastructure, showcases their profound industry and operational knowledge and reinforces its positioning as a Leader and a Star Performer in the Everest Group Personal and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023.”

Abhi Kothari, Practice Director, Everest Group

Vikas Bhalla

“The emergence of new technologies has presented insurers with a golden opportunity to both redefine legacy processes and completely revolutionize the customer service experience through AI-powered transformation. We are helping clients across the globe transform how they engage and service their customers with solutions to automate their self-service claims processes, unlock multilingual conversational AI, and cultivate generative AI capabilities across the value chain to transform their end-customer experience. This distinction from Everest Group is an affirmation that our work has made a valuable impact, and we look forward to bringing new capabilities and delivering new-age solutions for our clients and their customers.”

Vikas Bhalla, President and Head of Insurance, EXL