2026 EXL Enterprise AI Study | Banking and Capital Markets
AI in banking and capital markets: From adoption to lasting advantage
Confidence in AI is outpacing actual performance. See what separates finance organizations with measurable outcomes from those stuck in place.
76%
of finance firms believe they are ahead of competitors in AI adoption
14%
qualify as leaders
61%
of banking executives say their data is a challenge to AI success
99%
of banking and capital markets companies say scaling AI is very important this year.
EXL surveyed executives across five industries, including banking and capital markets, to find out where AI is delivering value and where perception is running ahead of reality. This special report for finance executives shows what is driving outcomes today and the factors separating AI Leaders from the rest.
What you'll learn about AI for banking and capital markets:
EXL surveyed executives across five industries, including banking and capital markets, to find out where AI is delivering value and where perception is running ahead of reality. This special report for finance executives shows what is driving outcomes today and the factors separating AI Leaders from the rest.
What you'll learn about AI for banking and capital markets:
01
<p>Where AI is already delivering measurable outcomes</p>
02
<p>Why finance organizations say data is limiting their AI success and what to do about it</p>
03
<p>How agentic AI is reshaping collections and fraud detection</p>
04
<p>Factors separating banking scaling AI successfully from those stuck in pilot mode</p>