EXL Named a Leader in Payer Digital Transformation in ISG Provider Lens™ Healthcare Digital Services 2025
In a healthcare landscape that's changing faster than ever, payers need more than just a service provider – they need a true transformation partner. That's where EXL comes in. Being recognized a Leader underscores our commitment to tackling our clients' toughest challenges head-on. We empower healthcare payers to modernize their operations and create exceptional member experiences by harnessing the power of data, AI, automation, and cloud technologies. The result? Scalable, compliant, and member-focused ecosystems that deliver real, measurable outcomes.
“EXL helps healthcare payers transform through data-driven insights, advanced AI and modernized operations. Its data strategies close care gaps and improve decision-making, while domain-trained LLMs and solutions deliver hyperautomation and accurate, compliant processing. With strong expertise in interoperability, CAS modernization and responsible AI, EXL enables secure, scalable transformation that reduces costs and enhances member experience.” – Rohan Sinha, Senior Manager and Principal Analyst, ISG
Why EXL was named a Leader
The ISG report highlights EXL's key strengths in driving digital transformation for healthcare payers:
- Advanced domain-specific AI and automation solutions: EXL leverages domain-trained large language models (LLMs) and integrated solutions that deliver hyperautomation and intelligent document processing to improve operational precision, customer engagement, and compliance.
- Data-driven modernization and compliance enablement: With deep expertise in data analytics, interoperability, and claims adjudication system (CAS) modernization, EXL helps payers securely upgrade legacy systems. Our responsible AI governance and human-in-the-loop frameworks ensure explainable, scalable transformation that delivers significant cost savings and boosts member satisfaction.
- Data-led performance improvement: EXL utilizes comprehensive data strategies to help payers identify care gaps, accelerate authorizations, and improve accuracy. This data-first approach drives streamlined processes and supports better-informed decisions, enhancing overall payer performance and efficiency.
Download the report to learn more
Discover why ISG positioned EXL as a Leader in Payer Digital Transformation. Access your complimentary copy of the report excerpt to gain insights into the current market landscape and learn how EXL’s data-led approach is setting new standards for payer operations.