“EXL brings deep domain expertise and digital capability to the group insurance administration space, underpinned by its integrated technology and operations model on the LifePRO™ platform. Its ability to streamline administration and enhance service levels is further strengthened by proprietary assets such as MedConnection™, which support intelligent workflow processing, case management, and underwriting optimization. With modular capabilities across policy administration, billing, claims, and servicing, EXL aligns well with carriers operating in hybrid or multi-vendor ecosystems. The firm’s expanding suite of automation and AI-driven tools enables dynamic decisioning, real-time validations, and workflow automation tailored specifically for group life operations. These factors have contributed to its recognition as a Leader in Everest Group’s Group Life Insurance and Benefits Core Technology Products PEAK Matrix® Assessment 2025 – North America." 

-Vigitesh Tewary, Practice Director at Everest Group

EXL has been named a Leader and Star Performer in the Everest Group Group Life Insurance and Benefits Core Technology Products, North America 2025

This evaluation assessed 15 top technology providers in a market transforming to meet rising expectations for seamless digital experiences, AI-driven automation, and modern policy administration. EXL’s recognition highlights our differentiated approach to combining technology, domain expertise, and analytics to help carriers transform operations and deliver exceptional value.

Key findings

Based on in-depth analysis of 15 providers, the report highlights EXL’s (designed flags for every point)

1: Deep Insurance Domain Expertise

A strong record of large-scale modernizations spanning policy administration, billing, claims, and servicing, all built on flexible, cloud-native ecosystems. Proprietary platforms like MedConnection™ drive intelligent workflow processing, better underwriting, and efficient case management.

2: AI and Automation-Driven Efficiency

A growing suite of intelligent tools supporting workflow triggers, real-time validations, and rules-based decisioning to improve accuracy and speed.

3: Flexible Modular Platforms

Solutions designed to fit hybrid and multi-vendor environments, enabling insurers to migrate from legacy systems with minimal disruption.

4: Trusted Delivery Partner

A track record of reliable execution, domain-led implementation, and enduring partnerships built on transparency and results.