EXL recognized as an insurance services leader in ISG Provider Lens™ 2023 – North America and Europe

EXL has been recognized as a leader across three categories in the ISG Provider Lens™ Insurance Services 2023 in North America and in one category in Europe. The categories are:

  • Life & Retirement insurance BPO services, North America
  • Property & Casualty insurance BPO services, North America
  • Life & Retirement insurance TPA services, North America
  • Property & Casualty insurance BPO services, Europe
Vikas Bhalla


“As the insurance industry continues to contend with an unprecedented level of disruption and volatility, the need for personalized solutions backed by robust data, powerful analytics and engaging digital tools has never been greater. We are at the threshold of a transformative era, where Gen AI brings new ways that we will service our clients and their clients, than ever before.”

Vikas Bhalla, Executive Vice President and Head of the Insurance Business at EXL