ISG recognizes EXL as a leader in insurance services
EXL has been recognized as a leader in the ISG Insurance Services 2025 report across 5 key categories globally:
- Agentic AI – Development and Deployment Services
- GenAI – Development and Deployment Services
- Insurance GCC CaaS: Setup-Run-Optimize- Transform-Transfer
- Life & Retirement (L&R) Insurance Services Specialist
- Property & Casualty (P&C) Insurance Services Specialist
"EXL leverages agentic AI through EXLerate.AI™ to coordinate AI and human skills, transforming workflows and expanding results for insurance enterprises." – Ashish Jhajharia, Lead Analyst, ISG
Key Strengths Cited in the Report include:
Insurance Services –Strategic Capabilities (Insurance GenAI and Agentic AI Services) - Agentic AI – Development and Deployment Services
- AI agents and accelerators: EXLerate.AI™ includes 100+ accelerators and a growing library of domain-specific AI agents that automate workflows, improve decision-making, and enhance customer experience at scale.
- Insurance-specific LLMs: Purpose-built insurance LLMs trained on proprietary, labeled data enable accurate, compliant, and efficient claims and underwriting outcomes, backed by 25 years of industry expertise.
- Open architecture platform: An open, flexible architecture integrates seamlessly with existing enterprise IT and leading partner ecosystems, helping clients avoid platform lock-in.
- Multiagent capabilities: Collaborative solutions like Smart Agent Assist, Business Analyst Copilot, and Guardian Agent work alongside humans to drive productivity, governance, and trust.
Insurance Services – Strategic Capabilities (Insurance GenAI and Agentic AI Services)- GenAI – Development and Deployment Services
- GenAI Center of Excellence (CoE): A dedicated, cross-functional team accelerates insurers’ GenAI adoption with deep execution capacity, bringing together 1,500+ GenAI experts, 8,000 data engineers, MLOps specialists, domain SMEs, and AI deployment professionals.
- Insurance LLM powered by NVIDIA: EXL’s proprietary Insurance LLM, fine-tuned on industry data and built on NVIDIA NeMo™, delivers high-accuracy underwriting and claims processing with reduced hallucinations and enterprise-scale agent deployment.
- Seamless integration capabilities: EXL’s GenAI solutions integrate smoothly with existing IT environments, enabling rapid adoption through tools like XTRAKTO.AI™ for document extraction and Code Harbor™ for GenAI-driven workflow assessment, code conversion, testing, and governance.
Insurance Services – Strategic Capabilities (Insurance GCCs by Service Providers)- Insurance GCC CaaS: Setup-Run-Optimize- Transform-Transfer
- Advanced analytics and AI capabilities: EXL combines analytics, agentic AI, GenAI, and industry-specific insurance LLMs (for claims and underwriting) with NVIDIA and AWS GenAI expertise to automate risk detection, reduce errors, and accelerate decision-making across insurance workflows.
- Global delivery footprint: A broad network of delivery centers across India, the Philippines, Eastern Europe, and Central America provides scalable, cost-efficient, nearshore support with 24/7 coverage for large insurance GCC operations.
- Insurance talent development: EXL’s Insurance Academy builds deep domain, regulatory, and operational expertise, ensuring smooth BOT/BOTT transitions and sustained performance for insurance GCCs.
Life & Retirement (L&R) Insurance Services Specialist
- Mature AI integration across operations: With 150+ AI use cases and 100+ accelerators, EXL embeds AI into underwriting, claims, and CX through solutions like XTRAKTO.AI™, Smart Agent Assist, and EXL Engage, delivering measurable gains in cost, cycle time, and customer outcomes.
- Insurance-specific LLMs: Ownership of platforms and derivative data enables EXL to build proprietary insurance LLMs with NVIDIA and infuse GenAI across digital solutions, powering faster, smarter decisions in claims, underwriting, and medical data triage.
- Outcome-driven client partnerships: Long-standing relationships with Fortune 100 and 500 insurers are anchored in a consult-to-operate model that delivers proven results, including significant cost reductions, run-rate savings, and consistently high SLA performance.
Property & Casualty (P&C) Insurance Services Specialist
- Domain-led insurance expertise: Rooted in its insurance heritage, EXL brings deep P&C domain strength with 15,000+ professionals and 2,100+ U.S. insurance certifications, delivering tailored solutions across underwriting, claims, and policy servicing.
- AI- and analytics-driven transformation: Embedded AI, ML, and analytics power critical P&C workflows—from underwriting triage and fraud modeling to claims severity prediction—using platforms like XTRAKTO.AI™, EXELIA.AI™, Engage, and Smart Data Signals to improve efficiency and CX.
- Proven impact and strategic growth: EXL has delivered $600M+ in business impact and driven $5.7B+ in premiums, with successful Fortune 500 engagements and strong ecosystem partnerships strengthening its data and AI leadership.
Download the full report to get exclusive insights into how EXL is reshaping the insurance industry with cutting-edge solutions and unmatched expertise.