EXL has been recognized as a leader in the ISG Provider Lens™ Insurance Services 2026 report, marking our 4th consecutive year of leadership recognition across 3 key categories:
- Property and Casualty (P&C) BPO Insurance Services, Global
- Life and Retirement (L&R) TPA Insurance Services, North America
- Life and Retirement (L&R) BPO Insurance Services, North America
"EXL treats P&C operations as a data problem as much as a process one,” said Ashish Jhajharia, lead analyst at ISG. “By embedding analytics and AI directly into claims and underwriting workflows, it turns everyday transactions into sharper decisions with loss insight, faster triage, earlier fraud signals. In P&C, EXL stands out for operations that don't just run, they learn."
Key strengths cited in the report include:
Property and Casualty (P&C) BPO Insurance Services, Global
- Data-first agentic AI orchestration: Move from manual processing to real-time, autonomous decision-making. Our EXLerate.ai™ platform uses autonomous AI agents for complex tasks like forensic data extraction and property triage, leading to 30% to 50% faster model development at scale.
- Underwriting advantages and risk analytics: We give your underwriters more capacity to focus on what matters. We embedded AI into the Digital Underwriting Workbench to increase underwriter capacity by about 30%, improve risk selection, and optimize pricing.
- Outcome-based digital operations: Modernize data-heavy operations without replacing your legacy stack. Our consult-to-operate model wraps EXLerate.ai™ around existing systems to deliver guaranteed results, including a 30% reduction in cost per claim.
"EXL combines deep insurance and strong operational expertise with differentiated data, analytics and AI capabilities, making it a trusted partner for insurers seeking scalable and outcome driven transformation." - Ashish Jhajharia, Lead Analyst, ISG and Sandhya Navage, Lead research specialist, ISG
Life and Retirement (L&R) TPA Insurance Services, North America
- LifePRO-led digital TPA foundation: LifePRO gives you a market-leading policy administration platform for life, annuity, and supplemental health products. The LDS™ (LDS) adds a configurable eApp, intelligent workflows, and dedicated underwriting and claims engines. This enables rapid digital onboarding, straight-through processing, and faster new business, underwriting, and claims execution.
- Advanced AI and analytics embedded in L&R TPA operations: We embed proprietary AI and analytics like Smart Agent Assist, EXELIA.AI, XTRAKTO.AI, and NerveHub directly into your TPA workflows. These tools automate document processing, improve conversational interactions, and provide actionable insights. The result is measurable efficiency, a better customer experience, and data-led decision-making.
- LifePRO Agentic Suite: It is EXL's unified insurance operating system and the core of our next-generation TPA model. It orchestrates agentic AI, digital workflows, and platform services in a single ecosystem. This delivers scalable transformation, faster product launches, and consistently positive customer experience.
Life and Retirement (L&R) BPO Insurance Services, North America
- Insurance-specific data and AI assets: Purpose-built beats general-purpose every time. EXLdata.ai, EXL Insurance LLM™, and XTRAKTO.AI™ deliver high-accuracy, compliant automation across your data lifecycle. This lowers costs, reduces errors, and provides domain-specific AI that understands insurance from day one.
- Scaled digital CX enablement: Modernize customer and agent interactions without rebuilding from scratch. EXELIA.AI™, Engage™, Smart Agent Assist™, and NerveHub™ scale digital engagement across operations, improving first call resolution, average handle time, CSAT/NPS, and throughput. This connects AI-driven CX transformation directly to business outcomes.
- Deeply embedded intelligent operations: Intelligent operations deliver when automation runs end-to-end. Our EXLERATOR.AI™ framework uses a disciplined approach to eliminate manual intake and decision bottlenecks, unlocking straight-through processing. This enables scalable journey redesign, fast value realization, and consistent execution.
Download the full report to get exclusive insights into how EXL is reshaping the insurance industry with cutting-edge solutions and unmatched expertise.