EXL Smart Audit

With heightened regulatory and legislative requirements, Smart Audit powered by EXL’s proprietary AI based digital intelligence platform, benefits the insurance industry across geographies by making processes robust and compliant. The solution can significantly uplift coverage and improve compliance in light of heightened regulatory and legislative scrutiny.

Automate audits using AI:

Focused around business outcomes and customer experience, the EXL Smart Audit solution enables agile decision-making through relevant customer data points and actionable insights. It is predictive in nature, and robust enough to highlight pertinent gaps within the process. The solution offers end-to-end value chain assurance and enhanced visibility. EXL Smart Audit combines:

  • Data
  • Analytics
  • AI/ML
  • Technology
  • Process expertise

Outcomes of EXL Smart Audit

The solution benefits the insurance industry across geographies by making their processes robust and compliant-targeting higher risk interactions and identifying possible leakage through analytics.

Current architecture ensures comprehensiveness of solution, minimizing cost to build, maintain and improve, and ensures leveraging the right solution for various inputs to arrive at the desired outcome of QA intent



of the solution, across other client


Coverage of audits across claims interactions


Reduction in financial leakage


Reduction in penalties

Solution Modules

Smart Audit

Product benefits include

  • Improves regulatory compliance
  • Proactive insight generation and predictive analysis
  • End-to-end value chain assurance with enhanced visibility
  • Improves customer experience

Key features include

  • Speech & Text analytics
  • Sentiment Analytics
  • Predictive analytics
  • Comprehensive Dashboard
  • Repeatable solution