Transform litigation operations with a strategic partner.
AI-enabled end-to-end legal support.
EXL partners with insurers and law firms to navigate a rapidly evolving litigation environment—delivering the operational discipline, domain expertise, and AI-driven insights required to compete effectively.
Industry challenges
Carriers today face more than rising costs. The litigation landscape is increasingly more complex, more coordinated, and more difficult to manage through traditional operating models. EXL helps clients respond with an integrated approach to litigation operations.
Industrialized plaintiff ecosystem
Legal system abuse and severity pressure
Technology-driven asymmetry in litigation
Fragmented operations and limited visibility
Uncontrolled legal spend
EXL solutions: Integrated support focused on litigation avoidance, litigation management and litigation cost optimization
EXL’s Solutions Team works closely with clients to understand pain points and develop custom solutions tailored to specific operational needs, all delivered by a scalable, experienced team.
We provide specialized data-driven support through four core centers of excellence designed to improve execution across high-volume, document-intensive, and cost-sensitive legal workflows.
Legal admin / Paralegal support
Comprehensive support for case setup, document and matter management, workflow coordination, scheduling, legal research, and legal administrative tasks that keep litigation moving efficiently. Our scalable team handles case intake, preparation, and lifecycle management across jurisdictions.
Legal bill review
End-to-end invoice review, billing guideline compliance, appeals handling, and legal spend oversight designed to improve discipline, transparency, and outside counsel accountability. Our highly-trained specialists conduct line-byline audits to identify overbilling and ensure compliance.
Subpoena support
Full lifecycle subpoena management spanning intake, triage, document collection, document review, dispatch coordination, and invoicing support across jurisdictions. Standardized processes reduce delays and improve turnaround times.
Discovery support / eDiscovery
Scalable support for document review, privilege identification, redactions, logs, and discovery response workflows that demand quality, consistency, and defensibility. Advanced tools and trained reviewers accelerate discovery while maintaining the highest standards and optimizing legal spend.
Outcomes that matter
Greater control over legal spend
Reduced spend leakage through precision bill review, compliance oversight, and vendor management optimization. Improved billing discipline and outside counsel accountability.
Faster execution across key legal workflows
Accelerated turnaround times for subpoenas, discovery, and case management through streamlined processes, technology automation, and efficient resource allocation.
Improved consistency across offices, firms, and jurisdictions
Standardized processes and quality controls ensure uniform execution regardless of geography, volume, or case type while still accounting for jurisdictional nuances.
Better visibility into litigation activity and performance
Real-time dashboards, analytics, and predictive insights enable proactive management and data-backed decision-making.
Stronger alignment between carriers and law firms
EXL bridges workflows between internal teams and external counsel, creating collaboration, reducing friction, and improving strategic coordination.
Why EXL
EXL is built to support carriers and law firms navigating litigation complexity with a more connected, disciplined, and scalable operating model.
Insurance-native expertise
Deep experience grounded in claims litigation operations and legal workflow support. Domain fluency in coverage types, jurisdictions, and carrier workflows built through years of focused engagement.
Strategic partner mindset
Long-term orientation focused on transformation, standardization, and client outcomes. Proactive improvement recommendations and aligned incentives distinguish EXL from transactional vendors.
Scalable delivery with oversight
Enterprise-grade operations backed by global delivery ensure consistent quality regardless of volume fluctuations. Highly-trained teams designed for efficiency, consistency, and operational resilience.
Data-driven execution
Analytics-backed performance helps convert workflow activity into better visibility and better decisions. Transparency, continuous improvement, and measurable performance tracking built into every engagement.