EXL and Databricks: Powering the future of insurance with data and AI
Carriers are ready to modernize operations, unlock the potential of data, and accelerate innovation—and EXL has strengthened its partnership with Databricks to deliver cutting-edge AI and cloud modernization capabilities tailored to insurers’ most pressing challenges.
EXL’s deep insurance expertise
With over 500 insurance clients worldwide and more than 36,000 industry professionals, EXL brings unparalleled domain knowledge. The company manages more than $5.7B in premiums through its platforms, has delivered over $600M in operational efficiency, and is recognized by leading analysts as a consistent “Leader” in insurance BPO, analytics, and AI services.
EXL’s solutions span underwriting, claims, distribution, finance and accounting, customer operations, and digital/AI-led services. Its proprietary platforms and Insurance LLM cover key carrier challenges—such as LLM-based data extraction, AI Contact Center, AI-led Operations, and Legacy system conversions—help insurers modernize processes and harness data effectively.
The power of the Databricks partnership
Through its partnership with Databricks, EXL is bringing insurers the benefits of the Lakehouse architecture, enabling better governance, scalability, and advanced analytics. Together, they have delivered over 100 joint use cases across underwriting, claims, compliance, fraud detection, personalization, and risk management.
A cornerstone of this collaboration is Code Harbor™, a GenAI-powered accelerator that is a part of the EXLdata.ai suite of end-to-end data solutions. It automates up to 80% of the effort required to migrate legacy SAS code to Databricks. This tool not only reduces migration costs and timelines but also positions insurers to take advantage of advanced AI/ML capabilities in the Databricks ecosystem.
Real-world impact: Case studies
- Global insurer: Migrated a complex SAS codebase to Databricks using Code Harbor™, unlocking scalability and modern AI-driven efficiencies.
- Insurance reseller: Implemented a cloud-based data platform to streamline analytics, cut costs, and ensure compliance with regulations like CCPA.
- Healthcare provider: Migrated from a custom SQL Server warehouse to Databricks, achieving near real-time data availability, advanced analytics capabilities, and cost savings.
- Payer organization: Leveraged Databricks to integrate care management data, reducing processing time by up to 5x and enabling actionable insights for better patient outcomes.
Why it matters
The EXL–Databricks partnership is not just about technology—it’s about transforming insurance carriers into data-driven enterprises. By combining EXL’s deep industry expertise with Databricks’ powerful Lakehouse platform, insurers can:
- Drive growth through hyper-personalization and product innovation
- Protect the firm with enhanced risk management, compliance, and fraud detection
- Improve efficiency with modernized operations and automation
Looking ahead
As GenAI, cloud platforms, and advanced analytics continue to reshape the insurance sector, EXL and Databricks are uniquely positioned to help carriers stay ahead. Together, they are building the next generation of insurance solutions—faster, smarter, and more resilient.
For more information on EXL Databricks Partnership please visit: EXL & Databricks | EXL
Authors:
Jim Gregg
VP Data Management (Databricks Practice Lead)
Chandrashekar Venkatraman
VP Data Management, Insurance
Sandeep Manchanda
VP of Insurance