White papers

AI-powered insurance workflows: Operationalizing LLMs with EXL…

White paper
AI-powered insurance workflows: Operationalizing LLMs with EXL Insurance LLM™

Transform NAIC reporting with modern technology and digitization

White paper
Transform NAIC reporting with modern technology and digitization

The 5 attributes that set winning payment integrity programs apart

White paper
The 5 attributes that set winning payment integrity programs apart

Leverage AI and automation to transform premium audit

White paper
Leverage AI and automation to transform premium audit

AI in insurance: Driving the shift to scalable AI

White paper
AI in insurance: Driving the shift to scalable AI

Unlock the power of AI and data in insurance

White paper
Unlock the power of AI and data in insurance

The future of payment integrity in the digital age

White paper
The future of payment integrity in the digital age

Manage data challenges in life sciences using AI technology

White paper
Manage data challenges in life sciences using AI technology

Rely on a trusted partner to build and run your data clean room

White paper
Rely on a trusted partner to build and run your data clean room

Smart prospecting: how data and technology transform wealth…

White paper
Smart prospecting: how data and technology transform wealth management marketing

Australian energy firms must transform CX to meet compliance…

White paper
Australian energy firms must transform CX to meet compliance obligations

EXL’s Guide to Fine-tuning LLM

White paper
EXL’s Guide to Fine-tuning LLM

Everest Group: Integrate data & intelligence to achieve 41%…

White paper
Enhancing performance by synergizing data and intelligence

Integrating AI with data: A unified strategy for business success

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Integrating AI with data: A unified strategy for business success

Reimagine your healthcare contact center with a data and AI-led…

White paper
Reimagine your healthcare contact center with a data and AI-led approach

Personalization in digital retail

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Personalization in digital retail

AI-based customer experience: The next non-negotiable for insurance…

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AI-based customer experience

What insurers can do to ensure high-functioning AI-based CX solutions

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What insurers can do to ensure high-functioning AI-based CX solutions

How unified legal support improves ROI on contested insurance claims

White paper
How unified legal support improves ROI on contested insurance claims

Five touchpoints where AI-based CX can improve outcomes

White paper
Five touchpoints where AI-based CX can improve outcomes

Uncover, recover, and prevent

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Uncover, recover, and prevent

Open Insurance

White paper
New opportunities for the insurance industry

Responsible Gen AI: Protecting Businesses in the Age of Automation

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Responsible Gen AI

Overcoming integration challenges during insurance industry mergers

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Overcoming integration challenges during insurance industry mergers

Infusing genAI into insurance

White paper
Infusing genAI into insurance

Scaling the summit - Transforming enterprises with an intelligent…

White paper
Scaling the summit: The role of an intelligent automation Center of Excellence in driving enterprise digital transformation

Increasing value in a M&A transaction around Life & Annuities…

White paper
Increasing value in a M&A transaction around Life & Annuities requires deep domain expertise

Personalisation in digital retail

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Personalisation in digital retail

Businesses can manage increasing supply chain risks by adopting…

White paper
Businesses can manage increasing supply chain risks by adopting robust vendor management programs

Are banks and lenders ready to ride the next wave of the AI…

White paper
Are banks and lenders ready to ride the next wave of the AI revolution?

Why organizing your data is critical to superior genAI outcomes

White paper
Why organizing your data is critical to superior genAI outcomes

Navigating a successful insurance product launch

White paper
Navigating a successful insurance product launch

New technologies are helping L&A insurers engage and retain…

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New technologies are helping L&A insurers engage and retain voluntary group benefits customers

Evolving data solutions to support insurer analytics adoption in the…

White paper
Evolving data solutions to support insurer analytics adoption in the Lloyd’s London market

Enhancing the customer experience with generative AI

White paper
Enhancing the customer experience with generative AI

Generative AI in healthcare The importance of data management

White paper
Generative AI in healthcare The importance of data management

Codeless development

White paper
Codeless development

Vector databases and knowledge graphs

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Vector databases and knowledge graphs: The cornerstones of effective RAG

Knowledge access: The future of Retail CX

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Enhancing customer experience through seamless collaboration

The digital arms race

White paper
The digital arms race

Predictive Risk Models for Underwriting

White paper
Predictive Risk Models for Underwriting

Reimagining the self-accounting group billing process

White paper
Reimagining the self-accounting group billing process

A practical approach to getting started with generative AI

White paper
A practical approach to getting started with generative AI

Revolutionizing Intelligent Automation with Generative AI

White paper
Revolutionizing Intelligent Automation with Generative AI

The patient experience: Leveraging data for personalized care

White paper
The patient experience: Leveraging data for personalized care

Revolutionizing disability insurance claims: a confluence of…

White paper
Revolutionizing disability insurance claims: a confluence of technology, talent, and analytics

Transforming back-office performance in travel & logistics: The 4…

White paper
Transforming back-office performance in travel & logistics: The 4-step plan

Generative AI in insurance: From ‘wild west’, to responsible adoption

White paper
Generative AI in insurance: From ‘wild west’, to responsible adoption

Alternate data sources for life underwriting

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Alternate data sources for life underwriting

How healthcare organizations can harness the power of data to achieve…

White paper
Cloud Technology

Innovating customer journeys: How generative AI drives unparalleled…

White paper
Innovating customer journeys: How generative AI drives unparalleled experiences

How a mid-market PBM modernized member services to drive its business…

White paper
How a mid-market PBM modernized member services to drive its business forward

Digital transformation: Health plans poised to reduce operational…

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Digital transformation: Health plans poised to reduce operational costs by 50% over the next 5 years

Data Governance as a Service (DGaaS)

White paper
Data governance as a service (DGaaS)

Meeting the challenge of software quality

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Meeting the challenge of software quality: “quality first, quality forever”

EXL Smart Audit: AI led audit to drive regulatory compliance and…

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AI led audit to drive regulatory compliance and revenue leakage reduction

Hyperautomation: What it is and why your enterprise needs it

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Hyperautomation: What it is and why your enterprise needs it

IFRS 17

White paper
A meaningful first step to innovative future finance solution

Imagination & Insight

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A thought leadership series - the reading 'rendez-vous' for insurance leaders

Generative AI: Driving responsible adoption in the insurance industry

White paper
Generative AI: Driving responsible adoption in the insurance industry

Insurance-to-Value in the limelight

White paper
Homeowners carriers are leveraging ITV to restore profitability

Know What’s Changed: The Modernization Spirit Looms in Life and…

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The Modernization Spirit Looms in Life and Annuities TPA – Insurer Partnerships

L’IA À GRANDE ÉCHELLE : TRANSFORMER LES ACTIVITÉS DES COMPAGNIES D’…

White paper
L’IA À GRANDE ÉCHELLE : TRANSFORMER LES ACTIVITÉS DES COMPAGNIES D’ASSURANCE AVEC EXL XTRAKTO.AI™

Leveraging data, analytics and automation to transform underwriting…

White paper
Leveraging data, analytics and automation to transform underwriting operations in the London market

Leveraging image analytics for P&C Insurance – personal &…

White paper
Leveraging image analytics for P&C Insurance – personal & commercial lines

Leveraging machine learning for claims fraud detection

White paper
Leveraging machine learning for claims fraud detection

Managing operations in the “new normal”

White paper
Leveraging digital to support transformational outcomes

Meta data driven approach to data lakes – avoiding a data swamp!

White paper
Meta data driven approach to data lakes – avoiding a data swamp!

Navigating the path to data driven finance

White paper
Navigating the path to data driven finance

Net zero

White paper
Net zero

No surprises act & price transparency rule: impact & strategy

White paper
No surprises act & price transparency rule: impact & strategy

Now is the time to consider pre-payment integrity services

White paper
Now is the time to consider pre-payment integrity services

Operational resilience: Start strong, reap sustainable benefits

White paper
Operational resilience: Start strong, reap sustainable benefits

Operationalize AI and cloud at scale for differentiating speed

White paper
Operationalize AI and cloud at scale for differentiating speed

Optimising claims indemnity spend leveraging data & analytics

White paper
Optimising claims indemnity spend leveraging data & analytics

PBM companies turn to AI to improve operations and deliver better…

White paper
PBM companies turn to AI to improve operations and deliver better customer experiences

Powering the modern life insurance carrier with advanced AI and data…

White paper
Powering the modern life insurance carrier with advanced AI and data implementation

Rebuilding Payment Integrity in a post-pandemic world

White paper
Rebuilding Payment Integrity in a post-pandemic world

Reimagining insurance benefits for a changing workforce

White paper
Reimagining insurance benefits for a changing workforce

Risk identification using alternate data and potential applications…

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Risk identification using alternate data and potential applications in credit decisions

Service excellence: A powerful disruptor for Life & Annuities

White paper
Service excellence: A powerful disruptor for Life & Annuities

Strategic review to drive reduction in expense ratio for commercial…

White paper
Strategic review to drive reduction in expense ratio for commercial insurers

Streamline and simplify HEDIS retrospective data collection

White paper
Streamline and simplify HEDIS retrospective data collection

How can UK energy suppliers ride out crisis in 2021?

White paper
How can UK energy suppliers ride out crisis in 2021?

The acceleration imperative: Why businesses must prioritize speed

White paper
The acceleration imperative: Why businesses must prioritize speed

The acceleration imperative: Why companies must prioritize speed

White paper
The acceleration imperative: Why companies must prioritize speed

The road to open finance

White paper
Challenges, opportunities and next steps for the insurance industry

Transforming certificate of insurance management

White paper
Transforming certificate of insurance management for the insurance industry

Future operating model – Hybrid for growth

White paper
Future operating model – Hybrid for growth

Fuel for digital growth – right talent

White paper
Fuel for digital growth – right talent

Fraud management framework: Payment cards

White paper
Fraud management framework: Payment cards

Foundational risk adjustment transformation drives significant…

White paper
Risk adjustment transformation drives significant shared savings

Finance digital transformation in Insurance

White paper
Finance digital transformation in Insurance

Unlocking value with attended automation

White paper
Unlocking value with attended automation

Using data-driven quote manipulation detection to transform pricing

White paper
Using data-driven quote manipulation detection to transform pricing

Utilities in the age of electric vehicles

White paper
Utilities in the age of electric vehicles

Empowering customers to bridge the insurance gap

White paper
Empowering customers to bridge the insurance gap

Effective. Ethical. Noble.

White paper
Effective. Ethical. Noble.

Do You Have The North Star Vision To Accelerate Growth?

White paper
Do you have the north star vision to accelerate growth?

Digitalization and the role of the CFO

White paper
Digitalization and the role of the CFO

The state of the conversational AI market

White paper
The state of the conversational AI market

Embracing intelligent automation in healthcare

White paper
Now is the time: embracing intelligent automation in healthcare

Why you need a modern cloud-based data infrastructure

White paper
Why you need a modern cloud-based data infrastructure

Digital intelligence in underwriting: The human perspective

White paper
Digital intelligence in underwriting:

Digital innovations improve patient outcomes

White paper
Digital innovations improve efficiency, quality and patient outcomes

Digital disruption in endorsements creates exceptional value

White paper
Digital disruption in endorsements creates exceptional value

De-risking policy administration platform conversion

White paper
De-risking policy administration platform conversion

Delivering next generation claims operating model for general insurers

White paper
Delivering next generation claims operating model for general insurers

Deconstructing cloud-native solutions

White paper
Deconstructing cloud-native solutions

Customer centric omni-channel marketing for utilities

White paper
Customer centric omni-channel marketing for utilities

Credit risk analytics: Shaping the future of the credit business

White paper
Credit risk analytics: Shaping the future of the credit business

Creating value with data in the digital world

White paper
Creating value with data in the digital world

Risk management for point-of-sale financing

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Embracing and navigating the change

Claims transformation for general insurers: impacting the right…

White paper
Claims transformation for general insurers: impacting the right outcomes

Claims transformation for general insurers - The Next Big Bet of…

White paper
Claims transformation for general insurers

Claims transformation for general insurers

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Claims

Buy now, pay later (BNPL) regulations: Curtailing growth or leveling…

White paper
Buy now, pay later (BNPL) regulations

BASEL IV Credit risk changes for commercial exposures excl. real…

White paper
Credit risk changes for commercial exposures excl. real estate

Back office 2.0 for utilities

White paper
Back Office is the new front office

Alternative data sources for safe, efficient fluid-less underwriting

White paper
Alternative data sources for safe, efficient fluid-less underwriting

AI-led underwriting: Effortless and engaging customer experience

White paper
AI-led underwriting: Effortless and engaging customer experience

Actuarial transformation

White paper
A case for hyperautomation of actuarial processes

Achieve a successful cloud transformation

White paper
Achieve a successful cloud transformation

Why digital transformations fail?

White paper
Accelerating Digital Speed-to-Value with Data, Technology, and People

How EXL is helping companies master the cybersecurity services value…

White paper
How EXL is helping companies master the cybersecurity services value chain

The time is ripe for automated, accelerated underwriting

White paper
The time is ripe for automated, accelerated underwriting

The building blocks of responsible AI

White paper
The building blocks of responsible AI

Accelerate Your Digital Adoption with EXL’s Hyperautomation

White paper
Accelerate your digital adoption with EXL’s Hyperautomation approach

Accelerate AI-infused customer experiences

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Accelerate AI-infused customer experiences with EXL and Amelia

A pathway to more efficient finance and accounting operations

White paper
A pathway to more efficient finance and accounting operations

A data-driven, holistic approach to lead generation

White paper
A data-driven, holistic approach to lead generation

“Bring it on!” Why EXL and the insurance sector can look ahead with…

White paper
“Bring it on!” Why EXL and the insurance sector can look ahead with confidence

Getting started with the AI:OS

White paper
Getting started with the EXL AI:OS™

Growth priorities for insurers

White paper
Growth priorities for insurers

A novel approach to enable sales success

White paper
A novel approach to enable sales success

Client lifetime value model for asset management

White paper
Client lifetime value model for asset management

Sales coverage optimization framework for asset management

White paper
Sales coverage optimization framework for asset management

Finance leaders in the media industry strive to become strategic…

White paper
Finance leaders in the media industry strive to become strategic business advisors

New operating models: The cost vs CX conundrum

White paper
The cost vs CX conundrum

How utilities providers can manage increasing customer debt amid…

White paper
How utilities providers can manage increasing customer debt amid price rise

Intelligent conversations for less-than-truckload industry

White paper
Intelligent conversations for less-than-truckload industry

The state of the mortgage industry: building a sustainable operating…

White paper
The state of the mortgage industry: building a sustainable operating model for 2021 and beyond

Connected customer experience for a digital future

White paper
Connected customer experience for a digitally connected future

Digitally connecting the housing industry ecosystem

White paper
Digitally connecting the housing industry ecosystem

The new CX challenge: Creating digital & data-led interactions

White paper
The new customer experience challenge: Creating digital and data-led interactions

Balancing AI and human agents: A strategic approach

White paper
The new contact centre economics: Balancing people and AI

Predictive Analytics: The perfect tonic to bolster risk adjustment…

White paper
Predictive Analytics

Intelligent operations in today’s healthcare landscape

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Intelligent operations in today’s health care landscape: Why adding digital is the key to success

Trends and technologies accelerating transformation

White paper
Accelerating transformation in insurance

A data-driven approach to counter insurance fraud

White paper
A data-driven approach to counter insurance fraud

Transforming Insurance Operations with EXL XTRAKTO.AI

White paper
Transforming insurance operations with EXL XTRAKTO.AI™

EXL P&C Market Pulse

White paper
EXL P&C Market Pulse

The future of Finance starts today, not tomorrow.

White paper
The future of Finance starts today, not tomorrow.

Powering the modern life insurance carrier with advanced AI and data

White paper
Designing and planning new products

AI – Be the disrupter vs the disrupted

White paper
AI – Be the disrupter vs the disrupted

EXL CPO Survey 2023

White paper
EXL CPO Survey 2023

Consumer Duty: A catalyst for transforming insurance operations

White paper
Consumer Duty: A catalyst for transforming insurance operations

Improving territory mapping for P&C insurers with machine learning

White paper
Improving territory mapping for P&C insurers with machine learning

Evolving role of the CFO in the age of AI

White paper
Evolving role of the CFO in the age of AI

Pooled employer plans

White paper
Pooled employer plans

BASEL IV

White paper
BASEL IV

Leverage powerful customer insights to secure future

White paper
Leverage powerful customer insights to secure your future

Data as the driver of speed to value

White paper
Data as the driver of speed to value