White papers | EXL

Agentic AI and the rise of intelligent automation for payment…

Agentic AI and the rise of intelligent automation for payment integrity

Optimizing case management in a changing regulatory landscape

Optimizing case management in a changing regulatory landscape

Unlock the Future of Procurement in Insurance

Unlock the Future of Procurement in Insurance

EXL Analytics and AI Insurance Leaders Exchange – Executive Summary

EXL Analytics and AI Insurance Leaders Exchange – Executive Summary

Establishing a reinsurance operating model for the future

Establishing a reinsurance operating model for the future

AI-powered insurance workflows: Operationalizing LLMs with EXL…

AI-powered insurance workflows: Operationalizing LLMs with EXL Insurance LLM™

Transform NAIC reporting with modern technology and digitization

Transform NAIC reporting with modern technology and digitization

The 5 attributes that set winning payment integrity programs apart

The 5 attributes that set winning payment integrity programs apart

Leverage AI and automation to transform premium audit

Leverage AI and automation to transform premium audit

AI in insurance: Driving the shift to scalable AI

AI in insurance: Driving the shift to scalable AI

Unlock the power of AI and data in insurance

Unlock the power of AI and data in insurance

The future of payment integrity in the digital age

The future of payment integrity in the digital age

Manage data challenges in life sciences using AI technology

Manage data challenges in life sciences using AI technology

Rely on a trusted partner to build and run your data clean room

Rely on a trusted partner to build and run your data clean room

Smart prospecting: how data and technology transform wealth…

Smart prospecting: how data and technology transform wealth management marketing

Australian energy firms must transform CX to meet compliance…

Australian energy firms must transform CX to meet compliance obligations

EXL’s Guide to Fine-tuning LLM

EXL’s Guide to Fine-tuning LLM

Everest Group: Integrate data & intelligence to achieve 41%…

Enhancing performance by synergizing data and intelligence

Integrating AI with data: A unified strategy for business success

Integrating AI with data: A unified strategy for business success

Reimagine your healthcare contact center with a data and AI-led…

Reimagine your healthcare contact center with a data and AI-led approach

Personalization in digital retail

Personalization in digital retail

AI-based customer experience: The next non-negotiable for insurance…

AI-based customer experience

What insurers can do to ensure high-functioning AI-based CX solutions

What insurers can do to ensure high-functioning AI-based CX solutions

How unified legal support improves ROI on contested insurance claims

How unified legal support improves ROI on contested insurance claims

Five touchpoints where AI-based CX can improve outcomes

Five touchpoints where AI-based CX can improve outcomes

Uncover, recover, and prevent

Uncover, recover, and prevent

Open Insurance

New opportunities for the insurance industry

Responsible Gen AI: Protecting Businesses in the Age of Automation

Responsible Gen AI

Overcoming integration challenges during insurance industry mergers

Overcoming integration challenges during insurance industry mergers

Infusing genAI into insurance

Infusing genAI into insurance

Scaling the summit - Transforming enterprises with an intelligent…

Scaling the summit: The role of an intelligent automation Center of Excellence in driving enterprise digital transformation

Increasing value in a M&A transaction around Life & Annuities…

Increasing value in a M&A transaction around Life & Annuities requires deep domain expertise

Personalisation in digital retail

Personalisation in digital retail

Businesses can manage increasing supply chain risks by adopting…

Businesses can manage increasing supply chain risks by adopting robust vendor management programs

Why organizing your data is critical to superior genAI outcomes

Why organizing your data is critical to superior genAI outcomes

Navigating a successful insurance product launch

Navigating a successful insurance product launch

New technologies are helping L&A insurers engage and retain…

New technologies are helping L&A insurers engage and retain voluntary group benefits customers

Evolving data solutions to support insurer analytics adoption in the…

Evolving data solutions to support insurer analytics adoption in the Lloyd’s London market

Enhancing the customer experience with generative AI

Enhancing the customer experience with generative AI

Generative AI in healthcare The importance of data management

Generative AI in healthcare The importance of data management

Codeless development

Codeless development

Vector databases and knowledge graphs

Vector databases and knowledge graphs: The cornerstones of effective RAG

Knowledge access: The future of Retail CX

Enhancing customer experience through seamless collaboration

The digital arms race

The digital arms race

Predictive Risk Models for Underwriting

Predictive Risk Models for Underwriting

Reimagining the self-accounting group billing process

Reimagining the self-accounting group billing process

A practical approach to getting started with generative AI

A practical approach to getting started with generative AI

Revolutionizing Intelligent Automation with Generative AI

Revolutionizing Intelligent Automation with Generative AI

The patient experience: Leveraging data for personalized care

The patient experience: Leveraging data for personalized care

Revolutionizing disability insurance claims: a confluence of…

Revolutionizing disability insurance claims: a confluence of technology, talent, and analytics

Transforming back-office performance in travel & logistics: The 4…

Transforming back-office performance in travel & logistics: The 4-step plan

Generative AI in insurance: From ‘wild west’, to responsible adoption

Generative AI in insurance: From ‘wild west’, to responsible adoption

Alternate data sources for life underwriting

Alternate data sources for life underwriting

How healthcare organizations can harness the power of data to achieve…

Cloud Technology

Innovating customer journeys: How generative AI drives unparalleled…

Innovating customer journeys: How generative AI drives unparalleled experiences

How a mid-market PBM modernized member services to drive its business…

How a mid-market PBM modernized member services to drive its business forward

Digital transformation: Health plans poised to reduce operational…

Digital transformation: Health plans poised to reduce operational costs by 50% over the next 5 years

Data Governance as a Service (DGaaS)

Data governance as a service (DGaaS)

Meeting the challenge of software quality

Meeting the challenge of software quality: “quality first, quality forever”

EXL Smart Audit: AI led audit to drive regulatory compliance and…

AI led audit to drive regulatory compliance and revenue leakage reduction

Hyperautomation: What it is and why your enterprise needs it

Hyperautomation: What it is and why your enterprise needs it

IFRS 17

A meaningful first step to innovative future finance solution

Imagination & Insight

A thought leadership series - the reading 'rendez-vous' for insurance leaders

Generative AI: Driving responsible adoption in the insurance industry

Generative AI: Driving responsible adoption in the insurance industry

Insurance-to-Value in the limelight

Homeowners carriers are leveraging ITV to restore profitability

Know What’s Changed: The Modernization Spirit Looms in Life and…

The Modernization Spirit Looms in Life and Annuities TPA – Insurer Partnerships

L’IA À GRANDE ÉCHELLE : TRANSFORMER LES ACTIVITÉS DES COMPAGNIES D’…

L’IA À GRANDE ÉCHELLE : TRANSFORMER LES ACTIVITÉS DES COMPAGNIES D’ASSURANCE AVEC EXL XTRAKTO.AI™

Leveraging data, analytics and automation to transform underwriting…

Leveraging data, analytics and automation to transform underwriting operations in the London market

Leveraging image analytics for P&C Insurance – personal &…

Leveraging image analytics for P&C Insurance – personal & commercial lines

Leveraging machine learning for claims fraud detection

Leveraging machine learning for claims fraud detection

Managing operations in the “new normal”

Leveraging digital to support transformational outcomes

Meta data driven approach to data lakes – avoiding a data swamp!

Meta data driven approach to data lakes – avoiding a data swamp!

Navigating the path to data driven finance

Navigating the path to data driven finance

Net zero

Net zero

No surprises act & price transparency rule: impact & strategy

No surprises act & price transparency rule: impact & strategy

Now is the time to consider pre-payment integrity services

Now is the time to consider pre-payment integrity services

Operational resilience: Start strong, reap sustainable benefits

Operational resilience: Start strong, reap sustainable benefits

Operationalize AI and cloud at scale for differentiating speed

Operationalize AI and cloud at scale for differentiating speed

Optimising claims indemnity spend leveraging data & analytics

Optimising claims indemnity spend leveraging data & analytics

PBM companies turn to AI to improve operations and deliver better…

PBM companies turn to AI to improve operations and deliver better customer experiences

Powering the modern life insurance carrier with advanced AI and data…

Powering the modern life insurance carrier with advanced AI and data implementation

Rebuilding Payment Integrity in a post-pandemic world

Rebuilding Payment Integrity in a post-pandemic world

Reimagining insurance benefits for a changing workforce

Reimagining insurance benefits for a changing workforce

Risk identification using alternate data and potential applications…

Risk identification using alternate data and potential applications in credit decisions

Service excellence: A powerful disruptor for Life & Annuities

Service excellence: A powerful disruptor for Life & Annuities

Strategic review to drive reduction in expense ratio for commercial…

Strategic review to drive reduction in expense ratio for commercial insurers

Streamline and simplify HEDIS retrospective data collection

Streamline and simplify HEDIS retrospective data collection

How can UK energy suppliers ride out crisis in 2021?

How can UK energy suppliers ride out crisis in 2021?

The acceleration imperative: Why businesses must prioritize speed

The acceleration imperative: Why businesses must prioritize speed

The acceleration imperative: Why companies must prioritize speed

The acceleration imperative: Why companies must prioritize speed

The road to open finance

Challenges, opportunities and next steps for the insurance industry

Transforming certificate of insurance management

Transforming certificate of insurance management for the insurance industry

Future operating model – Hybrid for growth

Future operating model – Hybrid for growth

Fuel for digital growth – right talent

Fuel for digital growth – right talent

Fraud management framework: Payment cards

Fraud management framework: Payment cards

Foundational risk adjustment transformation drives significant…

Risk adjustment transformation drives significant shared savings

Finance digital transformation in Insurance

Finance digital transformation in Insurance

Unlocking value with attended automation

Unlocking value with attended automation

Using data-driven quote manipulation detection to transform pricing

Using data-driven quote manipulation detection to transform pricing

Utilities in the age of electric vehicles

Utilities in the age of electric vehicles

Empowering customers to bridge the insurance gap

Empowering customers to bridge the insurance gap

Effective. Ethical. Noble.

Effective. Ethical. Noble.

Do You Have The North Star Vision To Accelerate Growth?

Do you have the north star vision to accelerate growth?

Digitalization and the role of the CFO

Digitalization and the role of the CFO

The state of the conversational AI market

The state of the conversational AI market

Embracing intelligent automation in healthcare

Now is the time: embracing intelligent automation in healthcare

Digital intelligence in underwriting: The human perspective

Digital intelligence in underwriting:

Digital innovations improve patient outcomes

Digital innovations improve efficiency, quality and patient outcomes

Digital disruption in endorsements creates exceptional value

Digital disruption in endorsements creates exceptional value

De-risking policy administration platform conversion

De-risking policy administration platform conversion

Delivering next generation claims operating model for general insurers

Delivering next generation claims operating model for general insurers

Deconstructing cloud-native solutions

Deconstructing cloud-native solutions

Customer centric omni-channel marketing for utilities

Customer centric omni-channel marketing for utilities

Credit risk analytics: Shaping the future of the credit business

Credit risk analytics: Shaping the future of the credit business

Creating value with data in the digital world

Creating value with data in the digital world

Risk management for point-of-sale financing

Embracing and navigating the change

Claims transformation for general insurers: impacting the right…

Claims transformation for general insurers: impacting the right outcomes

Claims transformation for general insurers - The Next Big Bet of…

Claims transformation for general insurers

Claims transformation for general insurers

Claims

Buy now, pay later (BNPL) regulations: Curtailing growth or leveling…

Buy now, pay later (BNPL) regulations

BASEL IV Credit risk changes for commercial exposures excl. real…

Credit risk changes for commercial exposures excl. real estate

Back office 2.0 for utilities

Back Office is the new front office

Alternative data sources for safe, efficient fluid-less underwriting

Alternative data sources for safe, efficient fluid-less underwriting

AI-led underwriting: Effortless and engaging customer experience

AI-led underwriting: Effortless and engaging customer experience

Actuarial transformation

A case for hyperautomation of actuarial processes

Achieve a successful cloud transformation

Achieve a successful cloud transformation

Why digital transformations fail?

Accelerating Digital Speed-to-Value with Data, Technology, and People

How EXL is helping companies master the cybersecurity services value…

How EXL is helping companies master the cybersecurity services value chain

The time is ripe for automated, accelerated underwriting

The time is ripe for automated, accelerated underwriting

The building blocks of responsible AI

The building blocks of responsible AI

Accelerate Your Digital Adoption with EXL’s Hyperautomation

Accelerate your digital adoption with EXL’s Hyperautomation approach

Accelerate AI-infused customer experiences

Accelerate AI-infused customer experiences with EXL and Amelia

A pathway to more efficient finance and accounting operations

A pathway to more efficient finance and accounting operations

A data-driven, holistic approach to lead generation

A data-driven, holistic approach to lead generation

“Bring it on!” Why EXL and the insurance sector can look ahead with…

“Bring it on!” Why EXL and the insurance sector can look ahead with confidence

Getting started with the AI:OS

Getting started with the EXL AI:OS™

Growth priorities for insurers

Growth priorities for insurers

A novel approach to enable sales success

A novel approach to enable sales success

Client lifetime value model for asset management

Client lifetime value model for asset management

Sales coverage optimization framework for asset management

Sales coverage optimization framework for asset management

Finance leaders in the media industry strive to become strategic…

Finance leaders in the media industry strive to become strategic business advisors

New operating models: The cost vs CX conundrum

The cost vs CX conundrum

How utilities providers can manage increasing customer debt amid…

How utilities providers can manage increasing customer debt amid price rise

Intelligent conversations for less-than-truckload industry

Intelligent conversations for less-than-truckload industry

The state of the mortgage industry: building a sustainable operating…

The state of the mortgage industry: building a sustainable operating model for 2021 and beyond

Connected customer experience for a digital future

Connected customer experience for a digitally connected future

Digitally connecting the housing industry ecosystem

Digitally connecting the housing industry ecosystem

The new CX challenge: Creating digital & data-led interactions

The new customer experience challenge: Creating digital and data-led interactions

Balancing AI and human agents: A strategic approach

The new contact centre economics: Balancing people and AI

Predictive Analytics: The perfect tonic to bolster risk adjustment…

Predictive Analytics

Intelligent operations in today’s healthcare landscape

Intelligent operations in today’s health care landscape: Why adding digital is the key to success

Trends and technologies accelerating transformation

Accelerating transformation in insurance

A data-driven approach to counter insurance fraud

A data-driven approach to counter insurance fraud

Transforming Insurance Operations with EXL XTRAKTO.AI

Transforming insurance operations with EXL XTRAKTO.AI™

EXL P&C Market Pulse

EXL P&C Market Pulse

The future of Finance starts today, not tomorrow.

The future of Finance starts today, not tomorrow.

Powering the modern life insurance carrier with advanced AI and data

Designing and planning new products

AI – Be the disrupter vs the disrupted

AI – Be the disrupter vs the disrupted

EXL CPO Survey 2023

EXL CPO Survey 2023

Consumer Duty: A catalyst for transforming insurance operations

Consumer Duty: A catalyst for transforming insurance operations

Improving territory mapping for P&C insurers with machine learning

Improving territory mapping for P&C insurers with machine learning

Evolving role of the CFO in the age of AI

Evolving role of the CFO in the age of AI

Pooled employer plans

Pooled employer plans

BASEL IV

BASEL IV

Leverage powerful customer insights to secure future

Leverage powerful customer insights to secure your future

Data as the driver of speed to value

Data as the driver of speed to value