White papers

EXL Analytics and AI Insurance Leaders Exchange – Executive Summary

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EXL Analytics and AI Insurance Leaders Exchange – Executive Summary

AI-powered insurance workflows: Operationalizing LLMs with EXL…

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AI-powered insurance workflows: Operationalizing LLMs with EXL Insurance LLM™

Transform NAIC reporting with modern technology and digitization

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Transform NAIC reporting with modern technology and digitization

The 5 attributes that set winning payment integrity programs apart

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The 5 attributes that set winning payment integrity programs apart

Leverage AI and automation to transform premium audit

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Leverage AI and automation to transform premium audit

AI in insurance: Driving the shift to scalable AI

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AI in insurance: Driving the shift to scalable AI

Unlock the power of AI and data in insurance

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Unlock the power of AI and data in insurance

The future of payment integrity in the digital age

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The future of payment integrity in the digital age

Manage data challenges in life sciences using AI technology

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Manage data challenges in life sciences using AI technology

Rely on a trusted partner to build and run your data clean room

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Rely on a trusted partner to build and run your data clean room

Smart prospecting: how data and technology transform wealth…

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Smart prospecting: how data and technology transform wealth management marketing

Australian energy firms must transform CX to meet compliance…

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Australian energy firms must transform CX to meet compliance obligations

EXL’s Guide to Fine-tuning LLM

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EXL’s Guide to Fine-tuning LLM

Everest Group: Integrate data & intelligence to achieve 41%…

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Enhancing performance by synergizing data and intelligence

Integrating AI with data: A unified strategy for business success

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Integrating AI with data: A unified strategy for business success

Reimagine your healthcare contact center with a data and AI-led…

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Reimagine your healthcare contact center with a data and AI-led approach

Personalization in digital retail

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Personalization in digital retail

AI-based customer experience: The next non-negotiable for insurance…

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AI-based customer experience

What insurers can do to ensure high-functioning AI-based CX solutions

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What insurers can do to ensure high-functioning AI-based CX solutions

How unified legal support improves ROI on contested insurance claims

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How unified legal support improves ROI on contested insurance claims

Five touchpoints where AI-based CX can improve outcomes

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Five touchpoints where AI-based CX can improve outcomes

Uncover, recover, and prevent

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Uncover, recover, and prevent

Open Insurance

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New opportunities for the insurance industry

Responsible Gen AI: Protecting Businesses in the Age of Automation

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Responsible Gen AI

Overcoming integration challenges during insurance industry mergers

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Overcoming integration challenges during insurance industry mergers

Infusing genAI into insurance

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Infusing genAI into insurance

Scaling the summit - Transforming enterprises with an intelligent…

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Scaling the summit: The role of an intelligent automation Center of Excellence in driving enterprise digital transformation

Increasing value in a M&A transaction around Life & Annuities…

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Increasing value in a M&A transaction around Life & Annuities requires deep domain expertise

Personalisation in digital retail

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Personalisation in digital retail

Businesses can manage increasing supply chain risks by adopting…

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Businesses can manage increasing supply chain risks by adopting robust vendor management programs

Are banks and lenders ready to ride the next wave of the AI…

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Are banks and lenders ready to ride the next wave of the AI revolution?

Why organizing your data is critical to superior genAI outcomes

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Why organizing your data is critical to superior genAI outcomes

Navigating a successful insurance product launch

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Navigating a successful insurance product launch

New technologies are helping L&A insurers engage and retain…

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New technologies are helping L&A insurers engage and retain voluntary group benefits customers

Evolving data solutions to support insurer analytics adoption in the…

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Evolving data solutions to support insurer analytics adoption in the Lloyd’s London market

Enhancing the customer experience with generative AI

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Enhancing the customer experience with generative AI

Generative AI in healthcare The importance of data management

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Generative AI in healthcare The importance of data management

Codeless development

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Codeless development

Vector databases and knowledge graphs

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Vector databases and knowledge graphs: The cornerstones of effective RAG

Knowledge access: The future of Retail CX

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Enhancing customer experience through seamless collaboration

The digital arms race

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The digital arms race

Predictive Risk Models for Underwriting

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Predictive Risk Models for Underwriting

Reimagining the self-accounting group billing process

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Reimagining the self-accounting group billing process

A practical approach to getting started with generative AI

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A practical approach to getting started with generative AI

Revolutionizing Intelligent Automation with Generative AI

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Revolutionizing Intelligent Automation with Generative AI

The patient experience: Leveraging data for personalized care

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The patient experience: Leveraging data for personalized care

Revolutionizing disability insurance claims: a confluence of…

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Revolutionizing disability insurance claims: a confluence of technology, talent, and analytics

Transforming back-office performance in travel & logistics: The 4…

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Transforming back-office performance in travel & logistics: The 4-step plan

Generative AI in insurance: From ‘wild west’, to responsible adoption

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Generative AI in insurance: From ‘wild west’, to responsible adoption

Alternate data sources for life underwriting

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Alternate data sources for life underwriting

How healthcare organizations can harness the power of data to achieve…

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Cloud Technology

Innovating customer journeys: How generative AI drives unparalleled…

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Innovating customer journeys: How generative AI drives unparalleled experiences

How a mid-market PBM modernized member services to drive its business…

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How a mid-market PBM modernized member services to drive its business forward

Digital transformation: Health plans poised to reduce operational…

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Digital transformation: Health plans poised to reduce operational costs by 50% over the next 5 years

Data Governance as a Service (DGaaS)

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Data governance as a service (DGaaS)

Meeting the challenge of software quality

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Meeting the challenge of software quality: “quality first, quality forever”

EXL Smart Audit: AI led audit to drive regulatory compliance and…

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AI led audit to drive regulatory compliance and revenue leakage reduction

Hyperautomation: What it is and why your enterprise needs it

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Hyperautomation: What it is and why your enterprise needs it

IFRS 17

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A meaningful first step to innovative future finance solution

Imagination & Insight

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A thought leadership series - the reading 'rendez-vous' for insurance leaders

Generative AI: Driving responsible adoption in the insurance industry

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Generative AI: Driving responsible adoption in the insurance industry

Insurance-to-Value in the limelight

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Homeowners carriers are leveraging ITV to restore profitability

Know What’s Changed: The Modernization Spirit Looms in Life and…

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The Modernization Spirit Looms in Life and Annuities TPA – Insurer Partnerships

L’IA À GRANDE ÉCHELLE : TRANSFORMER LES ACTIVITÉS DES COMPAGNIES D’…

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L’IA À GRANDE ÉCHELLE : TRANSFORMER LES ACTIVITÉS DES COMPAGNIES D’ASSURANCE AVEC EXL XTRAKTO.AI™

Leveraging data, analytics and automation to transform underwriting…

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Leveraging data, analytics and automation to transform underwriting operations in the London market

Leveraging image analytics for P&C Insurance – personal &…

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Leveraging image analytics for P&C Insurance – personal & commercial lines

Leveraging machine learning for claims fraud detection

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Leveraging machine learning for claims fraud detection

Managing operations in the “new normal”

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Leveraging digital to support transformational outcomes

Meta data driven approach to data lakes – avoiding a data swamp!

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Meta data driven approach to data lakes – avoiding a data swamp!

Navigating the path to data driven finance

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Navigating the path to data driven finance

Net zero

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Net zero

No surprises act & price transparency rule: impact & strategy

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No surprises act & price transparency rule: impact & strategy

Now is the time to consider pre-payment integrity services

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Now is the time to consider pre-payment integrity services

Operational resilience: Start strong, reap sustainable benefits

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Operational resilience: Start strong, reap sustainable benefits

Operationalize AI and cloud at scale for differentiating speed

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Operationalize AI and cloud at scale for differentiating speed

Optimising claims indemnity spend leveraging data & analytics

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Optimising claims indemnity spend leveraging data & analytics

PBM companies turn to AI to improve operations and deliver better…

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PBM companies turn to AI to improve operations and deliver better customer experiences

Powering the modern life insurance carrier with advanced AI and data…

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Powering the modern life insurance carrier with advanced AI and data implementation

Rebuilding Payment Integrity in a post-pandemic world

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Rebuilding Payment Integrity in a post-pandemic world

Reimagining insurance benefits for a changing workforce

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Reimagining insurance benefits for a changing workforce

Risk identification using alternate data and potential applications…

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Risk identification using alternate data and potential applications in credit decisions

Service excellence: A powerful disruptor for Life & Annuities

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Service excellence: A powerful disruptor for Life & Annuities

Strategic review to drive reduction in expense ratio for commercial…

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Strategic review to drive reduction in expense ratio for commercial insurers

Streamline and simplify HEDIS retrospective data collection

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Streamline and simplify HEDIS retrospective data collection

How can UK energy suppliers ride out crisis in 2021?

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How can UK energy suppliers ride out crisis in 2021?

The acceleration imperative: Why businesses must prioritize speed

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The acceleration imperative: Why businesses must prioritize speed

The acceleration imperative: Why companies must prioritize speed

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The acceleration imperative: Why companies must prioritize speed

The road to open finance

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Challenges, opportunities and next steps for the insurance industry

Transforming certificate of insurance management

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Transforming certificate of insurance management for the insurance industry

Future operating model – Hybrid for growth

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Future operating model – Hybrid for growth

Fuel for digital growth – right talent

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Fuel for digital growth – right talent

Fraud management framework: Payment cards

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Fraud management framework: Payment cards

Foundational risk adjustment transformation drives significant…

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Risk adjustment transformation drives significant shared savings

Finance digital transformation in Insurance

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Finance digital transformation in Insurance

Unlocking value with attended automation

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Unlocking value with attended automation

Using data-driven quote manipulation detection to transform pricing

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Using data-driven quote manipulation detection to transform pricing

Utilities in the age of electric vehicles

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Utilities in the age of electric vehicles

Empowering customers to bridge the insurance gap

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Empowering customers to bridge the insurance gap

Effective. Ethical. Noble.

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Effective. Ethical. Noble.

Do You Have The North Star Vision To Accelerate Growth?

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Do you have the north star vision to accelerate growth?

Digitalization and the role of the CFO

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Digitalization and the role of the CFO

The state of the conversational AI market

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The state of the conversational AI market

Embracing intelligent automation in healthcare

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Now is the time: embracing intelligent automation in healthcare

Why you need a modern cloud-based data infrastructure

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Why you need a modern cloud-based data infrastructure

Digital intelligence in underwriting: The human perspective

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Digital intelligence in underwriting:

Digital innovations improve patient outcomes

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Digital innovations improve efficiency, quality and patient outcomes

Digital disruption in endorsements creates exceptional value

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Digital disruption in endorsements creates exceptional value

De-risking policy administration platform conversion

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De-risking policy administration platform conversion

Delivering next generation claims operating model for general insurers

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Delivering next generation claims operating model for general insurers

Deconstructing cloud-native solutions

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Deconstructing cloud-native solutions

Customer centric omni-channel marketing for utilities

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Customer centric omni-channel marketing for utilities

Credit risk analytics: Shaping the future of the credit business

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Credit risk analytics: Shaping the future of the credit business

Creating value with data in the digital world

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Creating value with data in the digital world

Risk management for point-of-sale financing

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Embracing and navigating the change

Claims transformation for general insurers: impacting the right…

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Claims transformation for general insurers: impacting the right outcomes

Claims transformation for general insurers - The Next Big Bet of…

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Claims transformation for general insurers

Claims transformation for general insurers

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Claims

Buy now, pay later (BNPL) regulations: Curtailing growth or leveling…

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Buy now, pay later (BNPL) regulations

BASEL IV Credit risk changes for commercial exposures excl. real…

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Credit risk changes for commercial exposures excl. real estate

Back office 2.0 for utilities

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Back Office is the new front office

Alternative data sources for safe, efficient fluid-less underwriting

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Alternative data sources for safe, efficient fluid-less underwriting

AI-led underwriting: Effortless and engaging customer experience

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AI-led underwriting: Effortless and engaging customer experience

Actuarial transformation

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A case for hyperautomation of actuarial processes

Achieve a successful cloud transformation

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Achieve a successful cloud transformation

Why digital transformations fail?

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Accelerating Digital Speed-to-Value with Data, Technology, and People

How EXL is helping companies master the cybersecurity services value…

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How EXL is helping companies master the cybersecurity services value chain

The time is ripe for automated, accelerated underwriting

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The time is ripe for automated, accelerated underwriting

The building blocks of responsible AI

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The building blocks of responsible AI

Accelerate Your Digital Adoption with EXL’s Hyperautomation

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Accelerate your digital adoption with EXL’s Hyperautomation approach

Accelerate AI-infused customer experiences

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Accelerate AI-infused customer experiences with EXL and Amelia

A pathway to more efficient finance and accounting operations

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A pathway to more efficient finance and accounting operations

A data-driven, holistic approach to lead generation

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A data-driven, holistic approach to lead generation

“Bring it on!” Why EXL and the insurance sector can look ahead with…

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“Bring it on!” Why EXL and the insurance sector can look ahead with confidence

Getting started with the AI:OS

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Getting started with the EXL AI:OS™

Growth priorities for insurers

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Growth priorities for insurers

A novel approach to enable sales success

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A novel approach to enable sales success

Client lifetime value model for asset management

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Client lifetime value model for asset management

Sales coverage optimization framework for asset management

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Sales coverage optimization framework for asset management

Finance leaders in the media industry strive to become strategic…

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Finance leaders in the media industry strive to become strategic business advisors

New operating models: The cost vs CX conundrum

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The cost vs CX conundrum

How utilities providers can manage increasing customer debt amid…

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How utilities providers can manage increasing customer debt amid price rise

Intelligent conversations for less-than-truckload industry

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Intelligent conversations for less-than-truckload industry

The state of the mortgage industry: building a sustainable operating…

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The state of the mortgage industry: building a sustainable operating model for 2021 and beyond

Connected customer experience for a digital future

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Connected customer experience for a digitally connected future

Digitally connecting the housing industry ecosystem

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Digitally connecting the housing industry ecosystem

The new CX challenge: Creating digital & data-led interactions

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The new customer experience challenge: Creating digital and data-led interactions

Balancing AI and human agents: A strategic approach

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The new contact centre economics: Balancing people and AI

Predictive Analytics: The perfect tonic to bolster risk adjustment…

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Predictive Analytics

Intelligent operations in today’s healthcare landscape

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Intelligent operations in today’s health care landscape: Why adding digital is the key to success

Trends and technologies accelerating transformation

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Accelerating transformation in insurance

A data-driven approach to counter insurance fraud

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A data-driven approach to counter insurance fraud

Transforming Insurance Operations with EXL XTRAKTO.AI

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Transforming insurance operations with EXL XTRAKTO.AI™

EXL P&C Market Pulse

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EXL P&C Market Pulse

The future of Finance starts today, not tomorrow.

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The future of Finance starts today, not tomorrow.

Powering the modern life insurance carrier with advanced AI and data

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Designing and planning new products

AI – Be the disrupter vs the disrupted

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AI – Be the disrupter vs the disrupted

EXL CPO Survey 2023

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EXL CPO Survey 2023

Consumer Duty: A catalyst for transforming insurance operations

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Consumer Duty: A catalyst for transforming insurance operations

Improving territory mapping for P&C insurers with machine learning

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Improving territory mapping for P&C insurers with machine learning

Evolving role of the CFO in the age of AI

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Evolving role of the CFO in the age of AI

Pooled employer plans

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Pooled employer plans

BASEL IV

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BASEL IV

Leverage powerful customer insights to secure future

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Leverage powerful customer insights to secure your future

Data as the driver of speed to value

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Data as the driver of speed to value