Driving innovation with generative AI in utilities and infrastructure
EXL leverages its deep expertise in energy and infrastructure to deliver transformative genAI solutions . We empower organizations to revolutionize customer experiences, optimize operations, and drive efficiency across their value chains.
Who we serve
Tailored genAI solutions, deep expertise

Digital customer experience for energy and infrastructure
<p>Enhance customer experience and engagement with digital-first experiences tailored for the modern energy, utility, and infrastructure consumer. Our solutions include AI-powered chatbots, communication customized with data, and usage insights, empowering customers to make informed decisions and seamlessly manage their interactions.</p>

Data and AI-driven back office operations for energy, utilities and infrastructure
<p>Transform back-office processes with AI-enhanced support for billing, account management, compliance tracking, and service request processing. These solutions optimize operations, reduce manual errors, and improve turnaround times.</p>

Finance and administration suite for energy and infrastructure
<p>Empower your finance teams with tools to streamline energy and utility automation alongside industry-specific support for billing, financial reporting, and compliance. Our artificial intelligence solutions leverage predictive analytics for budget forecasting, risk management, and operational cost control, supporting organizations across energy, infrastructure, and utilities in managing financial health while complying with industry regulations.</p>

Building resilience and sustainability through AI for energy and infrastructure operations
<p>Enhance reliability and efficiency with AI-driven solutions that optimize predictive maintenance, resource distribution, and infrastructure upgrades. These technologies enable proactive management for aging assets, minimize downtime, and increase resilience, as well as supporting the transition to sustainable energy sources and intelligent infrastructure systems.</p>
Utilities solutions
Evolving solutions for evolving needs
"EXL demonstrates, through its knowledge and experience, how to activate genAI’s potential across enterprise-facing and customer-facing functions."
- HFS Research
We’ll meet you where you are in your genAI journey. Our exclusive industry-specific genAI prioritization framework gets you from where you are to where you want to be.