The trusted policy administration platform for life and annuity carriers — now with agentic AI built in
LifePRO™ delivers modern policy administration for life and annuity carriers. The new LifePRO Agentic Suite™ enhances the platform with AI agents, workflow orchestration, governance controls, and embedded automation designed for insurance operations.
EXL was named a Leader and Star Performer in Everest Group's 2025 Life and Annuities Insurance BPS and TPA PEAK Matrix® Assessment.
Three transformation paths, powered by LifePRO Agentic Suite
Accomplish the outcomes carriers care about most — launching products faster, running AI-native operations, and modernizing the legacy book — using AI agents, orchestration, and governance delivered on one policy administration foundation.
Launch products faster
Run AI-native insurance operations
Modernize the legacy book
Build, run, and modernize on
one insurance-native platform
Humans and intelligent agents work together on a
common insurance platform rather than disconnected
point solutions. The intelligence behind all three
paths: LifePRO Agentic Suite.
LifePRO Agentic Suite
Built for trust, governance, and action
The agentic suite extends LifePRO with an AI layer designed for highly regulated insurance environments. The architecture combines intelligent automation with governance controls and human oversight to support trustworthy outcomes.
Agentic AI
Agentic AI identifies automation opportunities across complex workflows, reducing manual effort and helping teams improve service quality at scale.
Governance and trust
Built-in validation, orchestration, auditability, and human oversight help keep decisions compliant, explainable, and trustworthy.
LifePRO policy administration core
As the system of record, the LifePRO platform executes validated transactions, orchestrates insurance workflows, and supports end-to-end policy administration operations.
Agentic capabilities inside the suite
Insurance AI agents
Specialized agents support new business, underwriting, servicing, and claims — automating high-volume work at scale so teams can focus on judgment and exceptions.
Workflow orchestration and embedded automation
Workflow intelligence coordinates agents, systems, and people across the policy lifecycle, with automation embedded directly in insurance operations.
Powered by EXLerate.AI
The agentic suite is built on EXLerate.AI, EXL's enterprise agentic AI platform — bringing proven orchestration, governance, and deployment tooling to LifePRO.
Platform capabilities
Our powerful end-to-end solution supports the entire policy administration lifecycle from quote to claim.
Proven impact
>80%
<p>straight-through processing rates</p>
40–45%
<p>productivity uplift</p>
30–50%
<p>manual tasks automated</p>
SaaS and cloud deployment options
Deploy LifePRO on your terms. Backed by a global network of strategic technology
partnerships, EXL pairs cloud-native architecture with deep managed-services experience
so implementations are smooth, secure, and scalable across major hyperscalers.
Featured partner — AWS: EXL's partnership with AWS gives carriers a secure, resilient,
cloud-native foundation, with the availability, scalability, and managed-services support
to keep deployments simple from staging through production.
LifePRO also deploys on Microsoft Azure and Google Cloud, so carriers can run
on their preferred hyperscaler.
Awards and recognition
Spotlight on achievements in excellence
Ready to modernize policy administration?
See how LifePRO, enhanced with the LifePRO Agentic Suite,
can help your organization launch products faster, improve
policyholder servicing, automate claims, and de-risk conversion programs.