Modernizing insurance policy administration
Policy administration is rife with complex processes and customer expectations. As insurers strive to modernize, they face persistent challenges—from legacy infrastructure to rising digital demands—that slow progress and strain operations. Tackling these obstacles is key to unlocking agility, efficiency, improved customer experience, and long-term growth.
Common challenges:
Legacy systems and integration issues
Manual processes and operational inefficiencies
Regulatory compliance and reporting complexity
Data silos and inconsistent data quality
Customer expectations for digital experience
EXL Impact
Why do leading insurers choose EXL?
Top 9
of the top 10 global insurance companies
~ 22%
reduction in cost of operations
~15%
enhanced customer experience
25-30%
productivity gains
Our value <br>to you
AI-driven automation of manual tasks
EXL transforms policy administration by minimizing manual processes with intelligent automation, ensuring faster, error-free policy handling.
Agentic AI for personalized customer engagement
With Agentic AI-powered interactions, EXL enables tailored customer experience, fostering deeper connections and seamless policy servicing.
Scalable cloud solutions for seamless operations:
EXL’s cloud-based systems enhance flexibility, modernizing legacy frameworks while offering secure, scalable, and agile policy administration.
Predictive analytics for smarter decision-making
With advanced analytics, EXL empowers insurers to anticipate trends, optimize risk assessment, and service policies for maximum efficiency and customer satisfaction.
AI-powered compliance and governance
Navigating regulations becomes effortless as EXL integrates AI-driven compliance tools, ensuring insurers stay ahead of evolving industry standards and avoid risks.
End-to-end policy servicing for ultimate efficiency
EXL provides holistic policy administration solutions, covering underwriting, renewals, and endorsements—reducing operational complexity and enhancing productivity.
Proven <br>outcomes
~ 15%
reduction in service delivery costs
~ 11%
increase in quote accuracy
~ 30%
decrease in customer inquiries
~ 10%
NPS increase
Service offerings
Smart policy administration powered by agentic AI.
Transform policy administration
with EXL's agentic AI and
analytics-based solutions.
Why EXL stands out: A smart blend of expertise and innovation.
EXL goes beyond standard policy administration, offering a unique combination of human expertise and AI-driven technology to maximize efficiency and results.
Deep industry knowledge and specialized experience
With decades of experience in property and casualty and life insurance policy administration, EXL brings proven expertise to streamline operations and enhance service quality.
Cutting-edge AI and automation for smarter processing
EXL leverages industry-leading AI solutions, including fraud detection and workflow automation, to reduce manual effort, and boost accuracy for policy servicing.
Proven track record in driving business growth
A history of successful client engagements showcases EXL’s ability to drive revenue growth, improve customer satisfaction, and optimize policy administration.
Scalable and custom-built solutions for every business
Designed to fit the unique needs of insurers, EXL’s flexible solutions adapt to varying business models, ensuring efficient, cost-effective operations at any scale.
Frequently asked questions
Elevate policy administration efficiency
Say goodbye to inefficiencies. Upgrade your policy administration with
agentic AI-powered automation. Experience how EXL transforms
operations for smarter, faster policy administration.