Unlocking business growth and innovation with EXL

Introduction

From faster, smarter decision making to improved customer experiences, data has the power to transform your business. However, many companies struggle to harness their data, extract valuable insights, and act on those insights in real time. Data silos, poor data quality, and organizational complexity are just a few of the roadblocks that hinder effective data utilization - and the rapid adoption of generative AI is only raising the stakes.

At EXL, we help clients harness their data to create sustainable business advantage. Our data analytics services and AI solutions accelerate speed to insights - so you can stay ahead in a rapidly evolving marketplace. Learn how we can help you.

Healthcare

Healthcare services analyst e-book

Healthcare services analyst e-book: Highlighting a year of client success and recognition

<p>From identifying millions in overpayments to reducing average call handle time by over 80% using AI and automation, tangible results are the reason why our clients continue to choose EXL. </p><p>That’s why we’ve been recognized as a leader across multiple areas in healthcare services including: </p><ul><li>Healthcare Data and Analytics Services</li><li>Healthcare Payer Operations</li><li>Clinical and Care Management Operations </li><li>Payment Integrity</li></ul>

Digital transformation: Health plans poised to reduce operational costs by 50% over the next 5 years

Digital transformation: Health plans poised to reduce operational costs by 50% over the next 5 years

<p>Analysis from EXL experts shows that investing in a data led strategy and embracing the widespread deployment of digital technology including GenAI will result in major reductions in waste via dramatically lowering administration costs, significantly reducing benefit expenses, and improving member satisfaction. Learn how 8 change management strategies can make digital transformation happen<br> </p>

A Leader in Analytics and AI Services Specialists PEAK Matrix

A Leader in Analytics and AI Services Specialists PEAK Matrix

<p>Helping healthcare organizations turn data into insights, and insights into outcomes – using the latest AI-driven solutions – giving you a critical edge in the ultra-competitive healthcare payer and provider landscape.</p>

Insurance

EXL LDS™ New Underwriting Assist Module

EXL LDS™ New Underwriting Assist Module

<p>Automate the underwriting process with EXL LDS™ New Underwriting Assist Module by leveraging the power of gen AI to create a unified view of each proposed insured, process multiple data sources and formats to generate a coherent overview, harness machine learning for concise outcomes and trends, improve accuracy by detecting data inconsistencies</p>

EXL Smart Data Signals solution

EXL Smart Data Signals solution

<p>An AI powered claims monitoring solution that assesses large volumes of claims and customer interactions from both structured and unstructured data to detect exposure mis-match, payment leakages and anomalies in real-time, and deliver intelligent signals that can improve claims operations through up to 10x higher anomaly detection, up to 50% improvement in claim quality & compliance, up to 10% reduction in claim leakage rate from baseline<br> </p>

EXL underwriting workbench

EXL underwriting workbench

<p>A holistic, value based workbench optimized for the underwriter that can help drive intelligence, significantly reduce workload, and deliver superior outcomes across the entire underwriting lifecycle including 10-15% Straight-through processing, 15-20% Improved UW capacity, 5-7% Improved CX and EX, 15-20% Reduced quote-to-issue cycle time, 2-4% Improved hit ratio and dynamic pricing</p>

Banking

AI and data-led approach transforms fraud, collections and customer care functions

AI and data-led approach transforms fraud, collections and customer care functions

<p>Learn how EXL helped a large US fintech bank reduce fraud loss by $12.1 million and found another $6.6 million in savings through right resolution and restricting fraud, improve fraud investigation turn-around time by 58%, increase debt collections promise-to-pay by 60% and conversion rate by 10%, improved NPS by 20%<br> </p>

Are banks and lenders ready to ride the next wave of the AI revolution?

Are banks and lenders ready to ride the next wave of the AI revolution?

<p>A recent EXL enterprise study highlights that banks and financial services are quickly adopting AI, with many planning to expand its use significantly in the coming years.  Most firms have already implemented AI to some extent, particularly in marketing, risk management, and compliance. Generative AI is also gaining traction, with many firms using it or planning to adopt it soon. However, challenges such as AI explainability, integration with legacy systems, and leadership support remain. Learn how to overcome these issues and enhance AI adoption<br> </p>

The Digital Imperative: How Banks are Leveraging Data & AI for Competitive Advantage

The Digital Imperative: How Banks are Leveraging Data & AI for Competitive Advantage

<p>From processing massive amounts of data and spot trends to determine the probability of default at underwriting, to extracting sentiment and complaint insights from large volumes of customer communication data from unstructured sources such as audio files, virtual chats, emails, and even handwritten notes.</p><p>Most bankers believe that unlocking value from AI will be the differentiator between winning and losing banks. But with the AI landscape changing rapidly, banks need the help of trusted partners if they want to put AI to the best possible uses for the future of their business.<br> </p>