A history of innovation

EXL has been on a 25-year journey grounded in delivering value, transformative outcomes, and growth for our clients. Today, we’re the indispensable partner for businesses in data- and AI-led industries such as insurance, banking and financial services, healthcare, retail, and logistics.

“For more than two decades, EXL has partnered with clients to drive transformation. And we continue to stay ahead of rapid technology advancements. Hear from EXL executives as they discuss how we're making generative AI real for business today.”
- Rohit Kapoor

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A history of innovation

EXL has been on a 25-year journey grounded in delivering value, transformative outcomes, and growth for our clients. Today, we’re the indispensable partner for businesses in data- and A...

EXL has been on a 25-year journey grounded in delivering value, transformative outcomes, and growth for our clients. Today, we’re the indispensable partner for businesses in data- and AI-led industries such as insurance, banking and financial services, healthcare, retail, and logistics.“For more than two decades, EXL has partnered with clients to drive transformation. And we continue to stay ahead of rapid technology advancements. Hear from EXL executives as they discuss how we're making generative AI real for business today.” - Rohit Kapoor

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Making AI real for business

We put data, AI and digital technologies to work across your enterprise. Explore select solutions below, or click here for more on our generative AI solutions.

Digital lending

Friction at the point of purchase can be a dealbreaker for consumers. EXL helps you connect individuals with the right financing options in an instant. Our data-led approach enables secure loan approvals within your existing systems while reducing risk for lenders.

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Customer engagement

A “one-size-fits-all” customer program won’t deliver standout experiences. EXL’s Customer 360 platform leverages AI to create a holistic view of each customer. This translates to targeted interactions and personalized offers that resonate, drive engagement, and build trust.

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Customer support

Overburdened customer service teams can lead to long wait times and frustration. EXL’s conversational AI assistant offers 24/7 self-service to efficiently handle routine inquiries, helping agents manage complex situations with a personal touch.

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Payments and collections

Debt collection is a sensitive activity. Our AI-powered payments solution streamlines the process. Using respectful communication, flexible payment plans, and a user-friendly interface tailored to each person’s preference, your customers can manage their debts efficiently.

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