Generative AI

Making generative AI real for your business

Transform your business with the power of generative AI. EXL provides companies with a portfolio of solutions, proprietary data sets, and access to experts necessary to unlock AI's potential. We use over a decade of experience delivering innovative AI solutions to help you improve operational workflows and gain new business insights by leveraging generative AI across your enterprise.

Making generative AI real

This event showcased insights from EXL executives, as well as demonstrations of how EXL solutions are rapidly scaling the adoption of enterprise-wide generative AI.  

In addition, special guest and IDC research director for AI services, Jennifer Hamel, discussed her new research on enterprise plans for specific use cases for generative AI.

AI solutions

Empower your business with generative AI capabilities

Proven outcomes

See how clients in healthcare, insurance, and other complex industries have improved operational efficiencies to deliver next-level customer experiences with EXL’s business automation technologies.

Leading immigration firm

Implementing a generative AI system for document verification, their immigration processes were significantly enhanced. The result was a faster and more reliable document verification process, mitigating the risk of fraudulent entries and strengthening the overall integrity of the immigration system.

Fortune 500 company

EXL's Center of Excellence (CoE) provides a comprehensive solution by establishing a generative AI practice fueled by a tailor-made generative AI academy that caters to the client's specific needs. Our dedicated EXL resources collaborate with the client's leadership team to establish the COE, facilitate training, and prioritize use cases.

Large utility company

The implementation of generative AI in our pilot program for collection processes and agent queries proved successful in providing real-time nudges, procedural guidance, and call summarization. As a result, we anticipate achieving a remarkable 45-50% reduction in average handling time and a notable 50-60% increase in agents' speed to competency.

Leading ANZ insurer

Enable claims adjusters to quickly access a comprehensive summary of claim information through a user-friendly interface powered by open-source large language models like Pythia, Vicuna, and Flan-T5. This application aims to improve the efficiency and accuracy of the information retrieval process, resulting in a 25% reduction in the time agents spend on addressing customer queries.

Global brokerage firm

The broking application undergoes a thorough document review to ensure all required fields are filled and check for data completeness, security, and compliance before manual data entry takes place. Additionally, our partnered solution offers privacy LLM training and penetration testing and automatically generates compliance documentation to assist in meeting privacy requirements.

Global bank

Generative AI has been utilized to address various use cases, including code generation, hyper-personalized marketing messages, customer service, and personalized financial dialogue. Additionally, we offer a workshop on data evaluation and effective use cases implementation.