Generative AI
Making generative AI real for your business
Transform your business with the power of generative AI. EXL provides companies with a portfolio of solutions, proprietary data sets, and access to experts necessary to unlock AI's potential. We use over a decade of experience delivering innovative AI solutions to help you improve operational workflows and gain new business insights by leveraging generative AI across your enterprise.
Making generative AI real for your business
Discover how our offerings can empower your business with generative AI capabilities
Use case prioritization and roadmap development
Generative AI center of excellence (CoE)
Data management, security, and privacy for gen AI application development
Generative AI solution platform
Plug-and-play generative AI accelerators
Proven outcomes
See how clients in healthcare, insurance, and other complex industries have improved operational efficiencies to deliver next-level customer experiences with EXL’s business automation technologies.
Deployment of EXL platform to drive growth and new offerings
Leading immigration firm
Implementing a generative AI system for document verification, their immigration processes were significantly enhanced. The result was a faster and more reliable document verification process, mitigating the risk of fraudulent entries and strengthening the overall integrity of the immigration system.
Setting up a center of excellence and driving change management
Fortune 500 company
EXL's Center of Excellence (CoE) provides a comprehensive solution by establishing a generative AI practice fueled by a tailor-made generative AI academy that caters to the client's specific needs. Our dedicated EXL resources collaborate with the client's leadership team to establish the COE, facilitate training, and prioritize use cases.
Smart agent assist powered by generative AI for agent experience
Large utility company
The implementation of generative AI in our pilot program for collection processes and agent queries proved successful in providing real-time nudges, procedural guidance, and call summarization. As a result, we anticipate achieving a remarkable 45-50% reduction in average handling time and a notable 50-60% increase in agents' speed to competency.
Innovative claim assist agent using open-source large language models
Leading ANZ insurer
Enable claims adjusters to quickly access a comprehensive summary of claim information through a user-friendly interface powered by open-source large language models like Pythia, Vicuna, and Flan-T5. This application aims to improve the efficiency and accuracy of the information retrieval process, resulting in a 25% reduction in the time agents spend on addressing customer queries.
Organize data and help in data security and compliance for gen AI adoption
Global brokerage firm
The broking application undergoes a thorough document review to ensure all required fields are filled and check for data completeness, security, and compliance before manual data entry takes place. Additionally, our partnered solution offers privacy LLM training and penetration testing and automatically generates compliance documentation to assist in meeting privacy requirements.
Building blocks for an AI-led bank and implementation of prioritized use case
Global bank
Generative AI has been utilized to address various use cases, including code generation, hyper-personalized marketing messages, customer service, and personalized financial dialogue. Additionally, we offer a workshop on data evaluation and effective use cases implementation.
Gen AI Showcase
Experience the reality of generative AI by watching a selection of our demos
Gen AI Led FinOps Reporting Assist
Demo: Generative AI powers smart agent-assist solution
Demo: AI-based coding assistant enhances productivity
Demo: Introducing conversational AI powering conversational BI
Demo: Generative AI drives member benefit solution
Making generative AI real for business
Data-led hyperautomation service
