Making generative AI real for your business

Transform your business with the power of generative AI. EXL provides companies with a portfolio of solutions, proprietary data sets, and access to experts necessary to unlock AI's potential. We use over a decade of experience delivering innovative AI solutions to help you improve operational workflows and gain new business insights by leveraging generative AI across your enterprise.

Watch our virtual event replay

Making generative AI real for your business

Transform your business with the power of generative AI. EXL provides companies with a portfolio of solutions, proprietary data sets, and access to experts necessary to unlock AI's pote...

Transform your business with the power of generative AI. EXL provides companies with a portfolio of solutions, proprietary data sets, and access to experts necessary to unlock AI's potential. We use over a decade of experience delivering innovative AI solutions to help you improve operational workflows and gain new business insights by leveraging generative AI across your enterprise.

Watch our virtual event replay

Discover how our offerings can empower your business with generative AI capabilities

Use case prioritization and roadmap development

Are you looking to optimize your generative AI efforts? We understand your business domain and can lead you in prioritizing use cases. Our expertise lies in assessing implementation complexity, identifying key risks, and guiding you in making informed decisions regarding your AI stack.

Generative AI center of excellence (CoE)

Accelerate your gen AI roadmap with our dedicated cross-functional team. We provide the execution capacity you need quickly. Our team comprises over 1,500 gen AI experts, 8,000 data engineers, MLOps specialists, business subject matter experts, and AI deployment professionals. They are trained in various aspects of the gen AI stack, ensuring comprehensive support for your projects.

Data management, security, and privacy for gen AI application development

Data quality, architecture, and governance are critical for successful gen AI applications. Our expertise lies in helping you with these challenges. We assist in data quality assessment, architecture design, and governance implementation.

Generative AI solution platform

Building a gen AI platform from scratch can be time-consuming and costly. Leverage our off-the-shelf solution platform instead. EXL's platform offers a comprehensive stack for generative AI, allowing you to focus on testing and deploying gen AI applications quickly. Using EXL's generative AI platform, businesses can identify and prioritize areas where they can extract the most value.

Plug-and-play generative AI accelerators

Ready to supercharge your gen AI projects? EXL has more than 50 AI-based accelerators deployed, helping customers generate outcomes. Our plug-and-play accelerators provide the boost you need. Seamlessly integrate our pre-built components into your existing infrastructure, and witness accelerated progress in your generative AI initiatives.

Proven outcomes

See how clients in healthcare, insurance, and other complex industries have improved operational efficiencies to deliver next-level customer experiences with EXL’s business automation technologies.

Deployment of EXL platform to drive growth and new offerings

Leading immigration firm
Implementing a generative AI system for document verification, their immigration processes were significantly enhanced. The result was a faster and more reliable document verification process, mitigating the risk of fraudulent entries and strengthening the overall integrity of the immigration system.

Setting up a center of excellence and driving change management

Fortune 500 company
EXL's Center of Excellence (CoE) provides a comprehensive solution by establishing a generative AI practice fueled by a tailor-made generative AI academy that caters to the client's specific needs. Our dedicated EXL resources collaborate with the client's leadership team to establish the COE, facilitate training, and prioritize use cases.

Smart agent assist powered by generative AI for agent experience

Large utility company
The implementation of generative AI in our pilot program for collection processes and agent queries proved successful in providing real-time nudges, procedural guidance, and call summarization. As a result, we anticipate achieving a remarkable 45-50% reduction in average handling time and a notable 50-60% increase in agents' speed to competency.

Innovative claim assist agent using open-source large language models

Leading ANZ insurer
Enable claims adjusters to quickly access a comprehensive summary of claim information through a user-friendly interface powered by open-source large language models like Pythia, Vicuna, and Flan-T5. This application aims to improve the efficiency and accuracy of the information retrieval process, resulting in a 25% reduction in the time agents spend on addressing customer queries.

Organize data and help in data security and compliance for gen AI adoption

Global brokerage firm
The broking application undergoes a thorough document review to ensure all required fields are filled and check for data completeness, security, and compliance before manual data entry takes place. Additionally, our partnered solution offers privacy LLM training and penetration testing and automatically generates compliance documentation to assist in meeting privacy requirements.

Building blocks for an AI-led bank and implementation of prioritized use case

Global bank
Generative AI has been utilized to address various use cases, including code generation, hyper-personalized marketing messages, customer service, and personalized financial dialogue. Additionally, we offer a workshop on data evaluation and effective use cases implementation.

Gen AI Showcase

Experience the reality of generative AI by watching a selection of our demos

Demo: Generative AI powers smart agent-assist solution

Demo: AI-based coding assistant enhances productivity

Demo: Introducing conversational AI powering conversational BI

Demo: Generative AI drives member benefit solution

Making generative AI real for business

Data-led hyperautomation service

<div class="fd__allinsight__section___header">Featured insights</div> <div class="fd__all__allinsight__section__subheader"></div>

White paper

A practical approach to getting started with generative ...

White paper

A practical approach to getting started with generative AI

As generative AI (gen AI) continues to garner massive attention, companies are scrambling to make sense of this powerful next step in AI’s evolution. As they do so, executives need, at a base level, to understand why gen AI is so different, where in the business it can have the most significant impact; and what companies should do to capitalize on its potential fully.

View White paper

White paper

A practical approach to getting started with generative ...

White paper

As generative AI (gen AI) continues to garner massive attention, companies are scrambling to make sense of this powerful next step in AI’s evolution. As they do so, executives need, at a base level, to understand why gen AI is so different, where in the business it can have the most significant impact; and what companies should do to capitalize on its potential fully.

View White paper

White paper

Generative AI in insurance: From ‘wild west’, to respons...

White paper

Generative AI in insurance: From ‘wild west’, to responsible adoption

The business of insurance is the business of risk. Understanding, anticipating and managing the potential impact of change enables people, organisations and society to progress. So we find it especially relevant now, to consider how one of the biggest business innovations in recent times – Generative AI – should be understood, anticipated and managed in the insurance sector. Not only in the sector, but also for the sector.

View White paper

White paper

Generative AI in insurance: From ‘wild west’, to respons...

White paper

The business of insurance is the business of risk. Understanding, anticipating and managing the potential impact of change enables people, organisations and society to progress. So we find it especially relevant now, to consider how one of the biggest business innovations in recent times – Generative AI – should be understood, anticipated and managed in the insurance sector. Not only in the sector, but also for the sector.

View White paper

White paper

Innovating customer journeys: How generative AI drives u...

White paper

Innovating customer journeys: How generative AI drives unparalleled experiences

Customer experience (CX) is a customer’s perception of your brand, products, or services. Their opinions are based on every touchpoint and interaction they’ve ever had with your brand — from first awareness to the most basic post-purchase service and support.

View White paper

White paper

Innovating customer journeys: How generative AI drives u...

White paper

Customer experience (CX) is a customer’s perception of your brand, products, or services. Their opinions are based on every touchpoint and interaction they’ve ever had with your brand — from first awareness to the most basic post-purchase service and support.

View White paper

Article

Generative AI regulation: Innovation and accountability

Article

Generative AI regulation: Innovation and accountability

It is no longer a question of whether generative AI will change the world, but how. This technology is already transforming the way we write code, communicate, source and consume information.

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Article

Generative AI regulation: Innovation and accountability

Article

It is no longer a question of whether generative AI will change the world, but how. This technology is already transforming the way we write code, communicate, source and consume information.

View Article

Infographic

5 keys to fast tracking generative AI for your enterpris...

Infographic

5 keys to fast tracking generative AI for your enterprise

Generative AI has the potential to generate substantial value for businesses, from innovative products and improved customer experiences to heightened productivity and data monetization.

View Infographic

Infographic

5 keys to fast tracking generative AI for your enterpris...

Infographic

Generative AI has the potential to generate substantial value for businesses, from innovative products and improved customer experiences to heightened productivity and data monetization.

View Infographic

Reports & research

DataOps for GenAI - EXL Study by Forrester

Reports & research

DataOps for GenAI - EXL Study by Forrester

This custom study looks at the current state, challenges, and opportunities for data ops across the US and UK geographies.

View Reports & research

Reports & research

DataOps for GenAI - EXL Study by Forrester

Reports & research

This custom study looks at the current state, challenges, and opportunities for data ops across the US and UK geographies.

View Reports & research