Harness the Power of Data and AI led CRM with EXL and Salesforce
<p>Leverage our AI, Data, and Domain Expertise to Revolutionize Customer Experience</p>
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Empowering Businesses with AI Expertise and Deep Domain Knowledge
EXL delivers exceptional value in the Salesforce ecosystem by leveraging its dual expertise in artificial intelligence (AI) and domain knowledge, combined with its strategic alliances as a Global Salesforce Consulting Partner and Outsource Service Provider (OSP).
What we do
Platform Assessment & Modernization
<p>Evaluate & upgrade current business processes and CRM to identify areas for optimization with the latest technologies to meet evolving business needs</p>
Domain Digital Solutions
<p>Bespoke solutions targeted to solve business problems, developed leveraging Agentforce and other Salesforce Platform capabilities</p>
Data & AI Led Automation
<p>Leverage automation and predictive insights, optimize & build workflows, and enhance business efficiency through seamless Salesforce integration</p>
Augmenting Salesforce CoE
<p>Bring in top class talent to augment existing COE and strengthen client capabilities through comprehensive training, governance, and strategic initiatives.</p>
Agentforce & Einstein AI
<p>Leverage Agentic AI to build AI Agents, optimize workflows, and data-powered decisions for enhanced productivity and customer experience.</p>
Empower Enterprises with Agentforce
With EXL's Domain Expertise, Data-Driven mindset and Agentforce's innovative technology, we are equipped to bring tailored AI to life for our clients.
EXL partnerships
EXL + Salesforce
EXLs' unparalleled AI Expertise, industry-specific knowledge, and data-driven insights coupled with Salesforce’s CRM capabilities are the catalysts that can propel your organization to new heights.
Unlocking Industry-Specific Opportunities
Enterprise AI, offering customizable, autonomous agents designed to tackle industry-specific challenges across sectors such as banking, healthcare, manufacturing, and retail.
Transform Services
24/7 operating AI agents, seamlessly integrating with Salesforce's Customer 360 and Data Cloud to deliver intelligent, proactive support to both customers and employees.
Build Trust
Agentforce involves implementing robust security measures, conducting rigorous testing, and ensuring human oversight, helping organizations to deploy AI agents that are reliable, ethical, and aligned with their business values.
Implement Growth
Enable businesses to staff to focus on more complex tasks by reducing the need for human intervention in simple customer queries.
Our value to you
Enhanced customer experience
<p><meta charset="utf-8"><span style="white-space:pre-wrap;">With the power of AI and data analytics, we can deliver highly personalized experiences to end-customers more efficiently.</span></p>
Innovative solutions
<p>We develop forward-thinking solutions designed to streamline internal processes within organizations, yielding maximum returns on investment.</p>
Domain, data, and AI expertise
<p><meta charset="utf-8"><span style="white-space:pre-wrap;">Leveraging our deep industry knowledge, we help clients enhance existing processes and embrace emerging technologies for sustained future growth.</span></p>
Partnership solutions
Evolving solutions for evolving needs
EXL Impact
100+
Hyperautomation projects completed
20+
Pre-built components and accelerators
50+
Discoveries and automations
