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EXL make it real

Make It Real

<p>EXL’s podcast Make It Real brings together industry leaders, experts,&nbsp;<br>and innovators to discuss how companies put AI in action to produce results.</p>

Latest episodes

Artificial intelligence

Episode 7: The data problem holding back healthcare AI with Arun Rangamani

September 18, 2026

<p>Arun discusses why getting your data right is the first step in transformation, unlocking new insights by combining structured and unstructured healthcare data, and the importance of context and domain expertise.</p>

exl podcast iconDuration: 22:59 mins exl podcast icon Shirley Macbeth and Arun Rangamani
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Artificial intelligence

Episode 6: Using AI to protect healthcare systems with Kurt Spear

July 16, 2026

<p>Kurt offers insights into how AI is changing the nature of healthcare fraud, and how to solve new challenges by successfully combining human judgment with technology.</p>

exl podcast iconDuration: 22:34 mins exl podcast icon Shirley Macbeth and Kurt Spear
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Artificial intelligence

Episode 5: Scaling AI in service organizations with Carolynn Smith

June 11, 2026

<p>Carolynn discusses how AI is reshaping the way Prudential’s service organization delivers outcomes for employees and customers.</p>

exl podcast iconDuration: 25:04 mins exl podcast icon Shirley Macbeth and Carolynn Smith
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Artificial intelligence

Episode 4: How AI can solve problems without replacing systems with Tim Rafton 

May 14, 2026

<p>Tim discusses how AI handles unstructured data, where to start for early wins, and what it takes to move from experimentation to real workflow impact.</p>

exl podcast iconDuration: 22:23 mins exl podcast icon Shirley Macbeth and Tim Rafton
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