Protecting our planet
"At EXL we approach every new initiative in a systematic and thoughtful manner. Our focus on sustainability is no different. We felt the need to develop a strategy that would help enhance our actions in this domain. This strategy provides us with a framework that will enable us to “Lead the Change, Change to Lead".
- Rohit Kapoor, Board Chair and CEO
Net Zero Goal
Scopes 1 and 2 greenhouse gas emissions by 2045
4 centers
in Pune and the UK transitioned to 100% renewable energy
74.1%
decrease in water consumption per employee since 2019
11.7%
annual decrease in electrical consumption per employee between 2021 and 2022
54%
of EXL’s operations by square foot are located in LEED certified buildings
99kW
solar power generated by renewable energy projects in India
100%
of delivery centers worldwide are ISO 14001:2015 certified
From our offices and delivery centers to the services and solutions that we offer, we look deeper at the practices and innovations that allow us to conduct our business more sustainably, finding a better way for our planet.
Governance
Our Environmental, Health & Safety (EHS) Policy ensures that all workplace policies, procedures, systems and practices are performed at an optimal level, including those related to reducing environmental impacts. The policy applies to our global operations and includes a commitment to EHS leadership and regulatory compliance, continuous EHS improvement with a focus on reducing our carbon footprint, establishing environmental targets, energy conservation and waste minimization, actively assessing and addressing EHS risks and increasing stakeholder awareness of EXL’s approach to environmental sustainability. Our Climate Change Policy states our commitment and approach toward addressing the business risks and issues associated with climate change.
Net Zero
We’re committed to achieving net zero emissions by 2045 with an interim goal to reduce absolute greenhouse gas emissions in certain areas of our business by 67% in 2035, supporting the shifts necessary to mitigate climate change and reach our goals. This includes findings ways to implement renewable energy, energy efficient office spaces, and achieving direct greenhouse gas emissions reductions. We are actively working to embed our net zero goal throughout our business and engage our stakeholders to join us in pursuing this goal.
TCFD
In 2023, we began our climate risk analysis journey by aligning our climate change management process and reporting using the Task Force on Climate-related Financial Disclosures (TCFD) standards for our operations in India and the Philippines. We expect to expand this analysis in the coming years as we continue improving our governance and strategic approach to climate crisis.
Environmental actions
Certifications
ISO 14001:2015 Environment Management System – Global
ISO 45001:2018 Occupational Health & Safety Management System
Awards & accolades
IISSM Awards - 4 consecutive years (2018, 2019, 2020 and 2021)
Industrial Sector Safety Awards
Safety Excellence Award for Women Safety
Most Sustainable and Environment Friendly organization at Future of Energy Management Summit & Awards 2018
Confederation of Indian Industry (CII) - EHS Excellence Awards 2021: Silver Award
Arogya Healthy Workplace Awards - Silver level Recognition, 2019 and Gold level Recognition, 2020
Winner of Golden Peacock Global award for ESG 2023
Best Contact Center Award by ContactCenterWorld South Africa 2020
World Safety Forum - Global Safety 2020, 2021 & 2022, India Environment Award, Green Award and Safest Workplace Award
Sword of Honour Winner 2023 : British Safety Council
