Showing 1-10 of 439 results for "Digital Transformation"
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">April 18, 2025</span>
Retail & consumer products
EXL serves retailers and consumer products companies achieve long-term growth and profitability. Get in touch to reach a higher level of customer experience.
<span class="gl-search-category-title mr-3">Article</span> <span class="gl-search-category-date">April 18, 2025</span>
Grow your business with a data-led marketing approach
Global events of the past three years have accelerated the shift to digital across every function of an organization, from operations to marketing and everything in between. And, as new cons...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">April 18, 2025</span>
Delivering £5M in Savings While Transforming Digital Contact Center Operations
Transforming customer service operations is no longer just a strategic initiative; it is a critical component for enhancing the customer experience while driving significant cost efficiencie...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">April 18, 2025</span>
AI-Powered Transformation for Healthcare Contact Centers
Automation and AI are reshaping the healthcare contact center ecosystem.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">April 18, 2025</span>
The patient experience: Leveraging data for personalized care
In the 21st century, healthcare is at one of its most transformative phases. As technology advances at an unprecedented rate, it intertwines with medicine, redefining patient experiences and...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">April 18, 2025</span>
Back office 2.0 for utilities
The battleground for organisations has never been so competitive and complicated. The rapid adoption of technology, changing customer behavior, and increasing competition are combining...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">April 18, 2025</span>
Transform Retention Strategies with Predictive Analytics
Facing a staggering 70% surrender rate upon the expiration of surrender fee periods, a leading tier-one annuity provider was at risk of asset leakage and financial instability.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">April 18, 2025</span>
Leader in 2023 Everest PEAK Matrix® for Healthcare Data and Analytics Services
EXL’s recognition is based on its demonstrated commitment and proven track record supporting data-driven decision making in healthcare to enhance health outcomes and the customer experience....
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">April 18, 2025</span>
EXL Health Payment Integrity
Payers - including health plans and PBMs - are overpaying providers and pharmacies for treatment of their members by significant amounts.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">April 18, 2025</span>
A Leader and a Star Performer in Everest Group Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023
For the 4th year in a row, EXL has claimed the top spot and is named a Leader and Star Performer in the Everest Group Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessme...