AI in Action: Driving Business impact at Scale with Data & AI
Powering insights and intelligent operations: A virtual AI event exploring how enterprises can make a real impact using data and AI to reinvent business models and unlock growth.
Learn how to bridge the gap between strategy and operations to make AI real for your business through practical applications and use cases. Hear from industry leaders on the future of operations and how they are scaling the use of enterprise data. See how organizations have found success when embedding AI across their organizations. Watch demonstrations of how AI creates real-world impacts and value.
Full Event
Agenda
Welcome and Opening Remarks:
AI in Action
Vishal Chhibbar, EVP and Chief Growth and Strategy Officer at EXL, will kick-off the event with a preview of the agenda and introduce an exciting line-up of speakers from EXL as well as our client and partner organizations. He’ll be joined by Guy Adami, an American trader, investor, and original member of CNBC’s Fast Money to discuss the real-world impact of AI on business.
Vishal Chhibbar
EVP and Chief Growth & Strategy Officer,
EXL
Guy Adami
Trader, Investor, and Television Personality for CNBC’s Fast Money
Board Chair and CEO Address:
Driving Enterprise Transformation with Data & AI
In this session, Rohit Kapoor, EXL’s board chair and CEO, and Shanker Trivedi, SVP of enterprise business at NVIDIA, will discuss AI disruption and share how EXL is partnering to support clients using a data- and AI-led approach to reinvent business models, drive better outcomes, and unlock growth with speed.
Rohit Kapoor
Board Chair and Chief Executive Officer,
EXL
Shanker Trivedi
Senior Vice President of Enterprise Business, NVIDIA
Demos:
Enabling Business with EXL’s AI Platform and Code Translation Solution
Scale analytics and AI across your enterprise with EXL’s AI platform. Vivek Jetley, President and Head of Analytics at EXL, will demonstrate how we’re using EXL’s data & AI platform to help clients take advantage of generative AI technology to address their specific business challenges with easily customized AI applications. He’ll highlight how the platform enables various use cases, including showcasing our code translation engine that supports data migration teams in converting databases at speed and scale as they prepare for generative AI.
Vivek Jetley
President and Head of Analytics,
EXL
Fireside Chat:
Generative AI – Hype, Hope, and Reality
Guy Adami, an American trader, investor, and original member of CNBC’s Fast Money, will dig into the latest trends, innovations, and practical business applications driving the data and AI revolution. He’ll be joined by Monica Caldas, CIO at Liberty Mutual; Naveen Agarwal, board advisor and former chief market development officer at Prudential Financial; and Vikas Bhalla, president and head of insurance at EXL for this engaging panel discussion focused on the insurance market.
Guy Adami (Moderator)
Trader, Investor, and Television Personality for CNBC’s Fast Money
Monica Caldas
Chief Information Officer,
Liberty Mutual
Naveen Agarwal
Board Advisor and Former Chief Customer Officer at Prudential Financial
Vikas Bhalla
President and Head of Insurance,
EXL
Demos:
Assisting Agents and Buyers with EXL’s Generative AI Solutions
Exceed customer expectations in a digital world. Anand Logani, EVP and Chief Digital Officer at EXL, will demonstrate how our smart agent assist solution improves customer experience by providing real-time support for contact center staff through capabilities such as intent recognition, procedural guidance, and information extraction. In addition, he’ll showcase EXL’s buyer assist solution which provides organizations with market data on pricing fluctuations and supply chain disruptions, real-time insights for contract negotiation, and faster paperwork processing.
Anand Logani
EVP and Chief Digital Officer,
EXL
Fireside Chat:
Healthcare Reimagined — Human + AI
Join Guy Adami, an American trader, investor, and original member of CNBC’s Fast Money, for a conversation on the future of healthcare with Vicki Perryman, SVP and head of consumer and provider service operations at Humana; Amit Mantrow, Chief Data and Analytics Officer at Lockton; Sunny Neogi, Global Lead for Healthcare and Life Sciences Partner Ecosystem at Microsoft; and Anita Mahon, EVP and Head of Health at EXL. The session will cover opportunities for industry transformation with AI, including where to prioritize; implications for data, technology and operations; and responsible AI with a focus on privacy, bias, and governance.
Guy Adami (Moderator)
Trader, Investor, and Television Personality for CNBC’s Fast Money
Vicki Perryman
SVP and Head of Consumer and Provider Service Operations,
Humana
Amit Mantrow
Chief Data and Analytics Officer,
Lockton
Sunny Neogi
Global Lead for Healthcare and Life Sciences Partner Ecosystem,
Microsoft
Anita Mahon
EVP and Head of Health,
EXL
Breakout Sessions:
Explore How AI is Transforming Industries
Jodi Elkins-Desforges, SVP and Global Head of Growth and Acceleration at EXL, will lead the transition to concurrent breakout sessions. Various leaders from EXL will showcase practical applications and use cases for AI across insurance, health, banking, retail, travel, utilities, and other industries.
Jodi Elkins-Desforges
SVP and Global Head of Growth and Acceleration,
EXL
Breakout Session: Reimagining Insurance Underwriting with Data and Generative AI
Bring new products to market quickly and simplify the online buying journey with EXL’s data management and generative AI solutions. In this session, we’ll showcase LDS™ (Life Digital Suite), an end-to-end automated underwriting solution that supports users with everything from content ingestion to an analytics-driven “next best decision” workflow.
Sandeep Manchanda
VP2, Strategy and Solution Consulting, EXL
Kelly Davis
SAVP, Insurance Products and Platforms, EXL
Breakout session: The Future of Health – Reducing Friction and Improving Experience with AI
Low approval rates for prior authorization lead to long wait times for patient treatment. EXL’s clinical copilot accelerates this process by identifying gaps and reducing the likelihood for denial based on missing information. In this session, we’ll demonstrate how you can reduce friction using generative AI to compile key information from relevant documents, including procedures, ICD codes, payer policies, and prior authorization regulations.
Jay Nambiar
Chief Technology Officer for Health, EXL
Arun Juyal
VP2 and Global Lead for Healthcare Digital Transformation, EXL
Breakout Session: How Banks are Leveraging Data & AI for Competitive Advantage
Banks and financial institutions have an opportunity to not only improve customer experience with AI, but also enhance operational efficiency and reduce risk by incorporating AI into how they do business. Seizing that opportunity is essential. In this session, we’ll highlight use cases for mining bank transaction data to improve decision making and increasing speed and efficiency by automating the customer onboarding process.
Vikas Sharma
SVP and Head of Banking, EXL
Vivek Vinod
SVP and Head of AI Platforms & Solutions, EXL
Breakout session: Transforming Customer Experience for Retail, Travel, Utilities and More
In this session, we will explore the impact of data and AI in transforming customer experience. Gain firsthand insights into how EXL’s AI solutions can help you redefine customer journeys, streamline self-service interactions, and empower human agents to deliver standout experiences.
Rahul Arora
SVP and Head of Emerging Business for UK & Europe, EXL
Ankush Jain
VP and Solution Owner for Data-led CX, EXL