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Sustainability

<p>Driving business forward</p>
Sustainability report

Lead the Change, Change to Lead

"At EXL, we believe there is always a better way. We look deeper, we find it and we make it happen. We are in the most exciting place we can be today as we celebrate our 25th anniversary, guided by this purpose. We are ready for the evolution taking place, and the ever-expanding potential to create value for our business and world. We passionately believe in the collective responsibility of EXL and our partners. As we grow, so does our potential to drive better business, and better outcomes for a brighter future."

- Rohit Kapoor, Chairman and Chief Executive Officer

Leading the change

Community Engagement

Community Engagement

<p>EXL is focused on assisting the members of the communities in which we live and work to develop market-relevant skills. We provide programming on skills development for adults and children within our communities. We also take part in other charitable and philanthropic initiatives. Learn more about the positive impact we are making on the community.</p>
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People

People

<p>The world we work and live in is full of diversity and powered by innovation. We believe success in such a world will come through an environment that embraces diversity of thought. Learn more about our best practices for people management, and our investments and strategic goals to continuously improve our diversity, equity and inclusion, as well as our corporate commitment to human rights.</p>
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Protecting our planet

Protecting our planet

<p>We strive to continuously improve in our environmental stewardship, with a focus on energy conservation, minimizing waste, and developing green infrastructure and operations, all in order to reduce our carbon footprint across our global operations. Learn more about our mission and strategic targets to go green and protect our planet.</p>
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Governance

Governance

<p>Our commitment to ethical, responsible and transparent business practices defines the way EXL conducts business and engages with stakeholders. Our clients choose to work with us because we provide them with solutions that drive business value in an ethical manner, supported by a strong governance framework which infuses our values into our business relationships and practices. Learn more about our corporate governance framework.</p>
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Sustainable supply chain

Sustainable supply chain

<p>At EXL, we believe that in order to be a truly sustainable organization, we need to ensure that our supply chain reflects our values and the values of our clients. &nbsp;We also recognize the importance of using local suppliers, and ensuring that our overall supplier base is diverse.</p>
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Sustainability documents

Sustainability report 2023
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Sustainability report 2022
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Sustainability report 2021
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Sustainability report 2020
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Code of conduct and ethics
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Corporate governance policies
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Human rights policy
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Supplier standards of conduct
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Awards and recognition

Spotlight on achievements in excellence

America's most responsible companies 2024 by Newsweek
America's most responsible companies 2024 by Newsweek
Ecovadis Gold Sustainability Rating, 2025
Ecovadis Gold Sustainability Rating, 2025
Corporate ESG Performance Prime, Rated by ISS ESG
Corporate ESG Performance Prime, Rated by ISS ESG
Environmental QualityScore 1 Highest Ranked by ISS ESG
Environmental QualityScore 1 Highest Ranked by ISS ESG

Other recognitions

IISSM Awards - 4 consecutive years (2020 and 2021)

Industrial Sector Safety Awards
Safety Excellence Award for Women Safety

Confederation of Indian Industry (CII) - EHS Excellence Awards 2021: Silver Award

Arogya Healthy Workplace Awards - Gold level Recognition, 2020

Golden Peacock Award for ESG and Environment Management 2023

Golden Peacock Award for Occupational Health & Safety 2020
Green Contact Center Award by ContactCenterWorld South Africa 2020

World Safety Forum - Global Safety 2020, 2021 & 2022, 2023, India Environment Award, Green Award and Safest Workplace Award

British Safety Council: 2022 International Safety Awards 2022

2023 Sword of Honour for Workplace Health and Safety

Barron’s 100 Most Sustainable Corporations award for 2024